Answered

My Sonos Move is grouped but not playing music, although the app says it is playing, showing its volume control and all.  It responds to voice commands, like “hey Sonos, play music”, and responds back like “awesome” or “good choice” and all grouped speakers starte playing except the Move.  Again, the App shows it is playing with song name and everything.  See below.  This is extremely frustrating.  Please help! 

Hi everyone…I'm new & late to the party...I've already seen a few and helpful answers to the question I wanted to ask. That is, what sub should I get that's compatible with my GEN 2 BAR, recently acquired. Some helpful answers are about 1 year or so old now, so I thought I'll raise the question again, in case things have chenged since. Tech is restless & always on the go, however, if nothing much has changed, then I'll try and follow some of the advice already given by the community.Cheers everyone.Gidu

Hi everyone,I am completely novice, so I would appreciate your advice, on something that may seem trivial: I’m considering what my future setup should be and need some advice.Can a Roam 2, an Era 100, and an Era 300 be connected so they can all play the same music simultaneously? Each speaker would be in a different room.If it’s possible, is the synchronization seamless? Are there any limitations I should be aware of when using these models together?Thanks in advance for your help!V

Hi I need some help. I have just set up my Sonos Ray sound bar with my Samsung QE65S95B (2022) Smart TV. I followed the instructions with the app and set up the TV remote as well.The problem I am having is that i can only increase the volume via TV remote but not reduce the volume. Has anyone got any suggestions?  At the moment I can only reduce the volume via the Sonos App or by tapping the bar. Please help

Hi I have 2 Play5 and 1 Sub of the sonos first Gen. How can i configure these products? It asks me each time to update, whe I do this, there is no compatibility any longer so that they are unusable… i brought it back to Sonos S1 but cant do some configs like stereopairing or pairing the Sub with another 1st. Gen Play5 Do I realy have to throw this old speakers away??? would be nice to get some help with this issue, thanks a lot!!! Regards,Schmiddy

I have a sono sub mini and 2 sonos one gen 2s is there a way at all to connect them to a tv with aux I have a connect but isn't compatible with sonos sub mini

Hello, I read other topics. I verified my account is (and always has been) in the US. I'm not using a VPN. I've tried this on my phone (android) and an  iPad, but there is no Sirius listed in the service listing. I've been trying to add it for like 8 months but finally got mad enough about it to make an account here. 

I have great difficulty playing CDs through the port, and cannot play cds without the port. Does anybody have any suggestions?  It is an old system Yamaha amp and Rotel CD player. 

I have Play 1 speakers. System refuses, this morning, to connect to Prime Music content. Do I wait till Monday to call Tech support, or is there some fix, or issue I'm unaware of? 

My first  Beam2 worked beautifully until after 10 months it would no longer connect to the network.  It was replaced in record time but the new one does not sound a good as the old.  It seems to have resonant peaks which affect the clarity of some sounds mainly speech.  I tried to use the Trueplay function on my iPhone to level the frequency response but that no longer works.  Any ideas please?

Hello my sonos sub gen 3 is rattling like something is loose Can anybody help please

Hi,Currently I have a Symfonisk table lamp of Gen 1. I want to get the Beam Gen 2 and another Symfonisk lamp to create a stereo pair and to get surround. At the moment I will only be able to buy the Symfonisk lamp Gen 2.So the question: will the Beam Gen 2 work with a Symfonisk lamp Gen 1 and a Gen 2 to create a stereo pair? Or will it only stereo pair with compatible Symfonisk Gen?Thanks in advance!

Can I pair my iPhone with my Sonos system?

I have a house full of Sonos speakers and love them !!I first set up my new move2 yesterday. Got latest update and set up on wifi.it played music via Bluetooth straight away but next day - connected but no sound. other tech savvy family members couldn’t get their music playing either.  if this is the pattern then it’s going back !!!

Hi,I ended up with two rooms with the same name “Living Room”.One has: Arc Ultra, Sub, Era 300the other has: Era 300How can I get that single Era 300 into the room with the Arc?thanksOS

Using Sonos Arc, Hisense U8 TV, 2 play1’s in surround speaker mode. I have Sonos HDMI 2.1 cable to TV earc.  I have ARC enabled in Hisense and CEC. In audio out in Hisense, I do not get sound from my 2 play1 surround speakers in audio out passthrough or Dolby Digital. With passthrough marked Sonos app says Stereo. In Dolby Digital checked, Sonos app does say Dolby Digital plus but no sound from surround speakers. In auto out with Auto marked, I get sound from surround speakers but Sonos App says Dolby Digital multichannel 2.0.  Any suggestions?

I have Sonos Beam with two Sonos ones connected to a lg cx. The sound from apple 4k tv box sounds better via bluetooth than from wired hdmi 2.1 connection…..any ideas ?

I am unable to select and play either music or other audio using the Sonos app. The app will not allow me to select the speaker I want to use and Ifmi try and play anything via the currently selected speaker I get an “unable to connect.Try again later” notification.  However I can use Alexa to play music or radio stations to different speakers. i’ve also had problems with the app not showing all my system without constantly powering speakers off and on again. yesterday I logged out of the app, deleted it and reinstalled the app again. My system then appeared in it’s entirety and I could select Speakers and play both radio stations and Apple Music, however today the previous issues discribed above are back. My Sonos system includes: port, Beam Gen2, Roam, Era 100 and One. I use Apple Music and various Radio providers. I use an iPhone to run the Sonos app. Any advice on how to resolve would be appreciated as currently my whole system is practically unusable :-(  

I have used Sonos playing TIDAL for many years. Suddenly it won’t do that anymore. I have deleted TIDAL and reinstalled it. Managed to play one song, and that’s it. I can see my favourites playlists, suggestions from TIDAL etc - but that’s it. Suggestions anyone?

I was attempting to create a surround pair for my new Sonos Arc and when I went through the setup in the app, I realized I could not mix the surround pair.  I have two Sonos ONEs and two Symfonisk Lamps (the previous generation, not the current ones).What I wanted to do was use one of the ONEs and one of the Lamps as the surround pair to my Arc.While I was setting it up in the app, it picked up those 4 speakers and asked which one I wanted to use as the surround.  On selection of the first speaker, if it is the Sonos ONE that I selected, it will then ask if I want to use the second Sonos ONE to pair with, but it will not let me choose the Symfonisk speakers.  Alternatively, if I select the Symfonisk as my first speaker, it will ask if I want to use the second Symfonisk to pair with, but not the Sonos ONEs. When I googled mixing the two, it seems to be possible, but maybe I'm misunderstanding something?Could someone advise if this is correct behaviour, and I just won’t be able to do wha

Anyone else having problems getting Alexa to connect to Sonos arc. Seems to be a recent issue, Sonos app when going to add voice assistants just goes to a help page. Alexa app says arc is offline when it’s not. Can’t work out how to re authorise account as I have done previously 

 Hello, I have a black line on my Sonos Arc Ultra White, do you have that on yours too? It's not really visible in the photo but in real life yes, it stands out too much with the white of the product I have the impression that it's a small manufacturing defect​​​​

Hello everyone, I am very interested in the Sonos ACE headphones. However, I probably have a different use case than many of you here. I only want to use Bluetooth very rarely (e.g. when traveling).I'm looking for headphones that I can use wired most of the time in the office. So I have a few questions and would really appreciate your feedback: 1. My understanding is that Bluetooth is completely switched off when I use the headphones with the USB-C to USB-C cable. Is that correct? That would be perfect for me!2. can I also use the wired microphone for Teams Calls (on my Macbook)? Does that work?3. does the ANC also work if I have connected the headphones via USB-C to USB-C cable? Thank you very much for your answers!

I replaced my Arc with an Arc Ultra. I moved my Arc to another room. I’ve noticed the audio decoding on Netflix does not work properly. 5.1 on several shows has decoding issues where the music on a show is very low or missing. For example, the music is Derry Girls in many scenes is missing or very low. I don’t get this issue on Arc. The only way to work around the problem on Netflix is change audio to stereo. All the other streaming services seem to work fine. Lord of the rings on Prime for example sounds amazing. Sonos support could not help, telling me to contact Netflix. Not great.  My setup is Arc Ultra, sub 4, sub 3, 2x Era300

Hello!! I’ve been a Sonos user for a while now but have a few questions regarding my amp. I have a home system with multiple Eras (100s and 300s), One SL, Play 3, Move, Roam and a pair of Klipsch AW 525s hooked up to a Sonos amp. After doing some research the Klipsch’s are 8 Ohms with 75W of handling. I’m a looking to add another pair of speakers to the amp but am wondering if I can do with a pair of 100W 8 Ohm speakers. Can I do this or would this be to much for the amp to handle and would I have to get a separate amp for this?