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BaileyJay
Contributor I
March 9, 2025
Answered

Music stopped playing.

  • March 9, 2025
  • 2 replies
  • 82 views

i play Sonos thru the app on my iPhone and iPad using Apple Music.  Today we played one playlist for 5 hours.  Later when I tried to play an album off Apple Music, it came on and then stopped! Nothing I did would allow it to be heard.  On the app, it looked like it was playing but no sound.  I had changed nothing! When I brought up the system, all 5 speakers, they looked like they were playing but were grayed out sort of.  At the top, the system icon was yellow— I don’t remember if that is normally yellow.  I am so frustrated.  This happened on my phone, so I tried the app on my iPad.  Same! Ugh!!! And of course its710pm Saturday night!  I also tried to play Sonos Radio—same.  

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Best answer by BaileyJay

Yes. Didn’t help. I called Sonos. Reinstalled the app. Eventually we figured out the speakers had set themselves on mute. I took them off mute by going to each speaker and hitting +. Note: it was playing fine last night and suddenly stopped without me doing anything! So I have no idea how or why it went to mute. 

2 replies

106rallye
106rallye
March 9, 2025

Did you try restarting the speakers and the router?

BaileyJayAuthorAnswer
Contributor I
March 9, 2025

Yes. Didn’t help. I called Sonos. Reinstalled the app. Eventually we figured out the speakers had set themselves on mute. I took them off mute by going to each speaker and hitting +. Note: it was playing fine last night and suddenly stopped without me doing anything! So I have no idea how or why it went to mute. 

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