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bfg1953
Contributor II
Dec 17, 2024 10:02 PM UTC
Answered

playlists reloading over and over

all of a sudden i pick a playlist and it loads over and over.  the one on right now is 110 songs long but the queue shows about 43,000 songs.  i only have 13,000 songs in my entire library.  help?  and can anybody explain when these people are going to fix things like being able to use the alphabet to find items?

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    Corry P
    Corry PAnswer
    Sonos Staff
    Dec 18, 2024 12:26 PM UTC

    Hi ​@bfg1953 & ​@EbayYellow 

    I can confirm that we have identified an issue with multiple duplicates showing when adding larger playlists to the queue and are investigating. I have no estimate for when a fix might be put in place, but I will update this thread when I hear of one.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    24 replies

    Corry P
    Corry P
    Sonos Staff
    Dec 18, 2024 10:19 AM UTC

    Hi ​@bfg1953 

    Welcome back to the Sonos Community!

    Sorry to hear of this issue you are having with loading a playlist - we did identify such an issue yesterday, but it was in relation to YouTube Music, whereas it sounds like you might be using your local music library. Could you please confirm this, as if so, we will need to expand to scope of the new ticket for this issue to include sources other than YouTube Music. Thank you.

    The alphabet scroller (for want of a better term) has been asked for multiple times since the new app came out - although I cannot confirm that it is planned, I personally would be surprised if it does not return at some point.

    I hope this helps.

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    EbayYellow
    Collaborator II
    Dec 18, 2024 11:16 AM UTC

    It is happening with local music libraries. My imported M3U playlists over ~100 songs are doing this. 

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    Corry P
    Corry P
    Sonos Staff
    Dec 18, 2024 11:31 AM UTC

    Hi ​@EbayYellow 

    Thanks for confirming - I have reported the behaviour.

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Corry P
    Corry PAnswer
    Sonos Staff
    Dec 18, 2024 12:26 PM UTC

    Hi ​@bfg1953 & ​@EbayYellow 

    I can confirm that we have identified an issue with multiple duplicates showing when adding larger playlists to the queue and are investigating. I have no estimate for when a fix might be put in place, but I will update this thread when I hear of one.

    I hope this helps.

    Translate
    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      bfg1953Author
      Contributor II
      Dec 18, 2024 1:13 PM UTC

      I am using iTunes as my source, with the data stored on a external drive.   I’m screwed until it’s fixed.  And now I notice it won’t switch to other playlists.  This is awful.  

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      bfg1953Author
      Contributor II
      Dec 18, 2024 1:17 PM UTC

      Hey - update, maybe.  I just tried to play something using the windows pc app rather than the iPhone app and it seems [emphasis on seems] to work.  Should I reload the app?  

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      Corry P
      Corry P
      Sonos Staff
      Dec 18, 2024 1:40 PM UTC

      Hi ​@bfg1953 

      The Sonos app on your phone? No - I don’t think that will help any.

      It does seem that this issue is restricted to the mobile app, however, so using the Desktop app should work as intended, as you have discovered. The Web App may also work.

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      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      bfg1953Author
      Contributor II
      Dec 18, 2024 2:05 PM UTC

      Well, that’s inconvenient but ok as a stopgap.  More info - I found that if I clear the queue I can select another playlist but it does the same thing of loading it hundreds of times - and because they’re designed to be run randomly you get repeats etc.  The app should be made to work.

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      bfg1953Author
      Contributor II
      Dec 18, 2024 10:23 PM UTC

      Guess what - the pc app is doing the same f’g thing.  Really great work guys.  I spent a lot of money to install SONOS.  Why can’t you go back to the way it was - nobody likes the new app - it’s been a disaster.  

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      Corry P
      Corry P
      Sonos Staff
      Dec 19, 2024 9:42 AM UTC

      Hi ​@bfg1953 

      Sorry - I was not aware.

      If the PC app does the same thing, then the issue has nothing to do with the new app and is more to do with the speakers' software. 

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      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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