Contributor II

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playlists reloading over and over

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all of a sudden i pick a playlist and it loads over and over. the one on right now is 110 songs long but the queue shows about 43,000 songs. i only have 13,000 songs in my entire library. help? and can anybody explain when these people are going to fix things like being able to use the alphabet to find items?

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Corry PAnswer

Sonos Staff

Hi @bfg1953 & @EbayYellow

I can confirm that we have identified an issue with multiple duplicates showing when adding larger playlists to the queue and are investigating. I have no estimate for when a fix might be put in place, but I will update this thread when I hear of one.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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bfg1953Author

Contributor II

What does that mean? And how does it get resolved. Also, I was able to play albums without the queue going bonkers.

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jgatie

What does that mean? And how does it get resolved. Also, I was able to play albums without the queue going bonkers.

All the Sonos rep was saying is if the PC app is doing the same thing as the mobile app, then the problem lies in the firmware on the Sonos devices, not in the apps. Not really more than informational to you, but a very important point for the engineers tasked with fixing the problem.

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bfg1953Author

Contributor II

Ok, thanks. Maybe a dumb question - how will I know if it’s fixed? It’s an important issue for us - we have many playlists that we use for the holidays, dinner parties, etc., and not being able to use them is frustrating.

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Corry P

Sonos Staff

Hi @bfg1953

Ok, thanks. Maybe a dumb question - how will I know if it’s fixed?

I have no estimate for when a fix might be put in place, but I will update this thread when I hear of one.

I’ll post to this thread when I hear of a solution.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Javsn11

Lyricist II

I have the exact issue, when I choose a youtube playlist from the sonos app or the web app it fills over and over. For me the solution for now is to select the playlist trough Home assistant, it's the only way that work as intended. I hope it gets fixed soon because it's very annoying.

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SWeaver01

Contributor I

@Corry P - is there an update on this issue? It seems that any playlist over 100 songs loads repeatedly until there are thousands of songs in the queue. I am using playlists with my local music library.

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Corry P

Sonos Staff

Hi @SWeaver01

No update, I am afraid, nor is it likely that there will be one before a fix is out. I will post here when I hear of it.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Thomas58

Lyricist II

I was looking for a solution of this problem ( mp3 files created from Youtube has blocked the PC and Android appliance, the playlist is allways uploading up to roughly 65000 titles, I cleanded the list but it is starting again - impossible to stop the process).

I searched in the german and french knowledgebase … nothing to find !

It is realy strange that Your community replies are not translated in only 1 community - but it seems typically for the industrial desaster that Your company has started in May 2024.

You may understand that users, after expenses for a certain number of your products, uncountless number of hours spent to resolve the different problems are ready to sell the products and to buy products from other companies.

Regards from Normandy

TS

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Javsn11

Lyricist II

I was looking for a solution of this problem ( mp3 files created from Youtube has blocked the PC and Android appliance, the playlist is allways uploading up to roughly 65000 titles, I cleanded the list but it is starting again - impossible to stop the process).

I searched in the german and french knowledgebase … nothing to find !

It is realy strange that Your community replies are not translated in only 1 community - but it seems typically for the industrial desaster that Your company has started in May 2024.

You may understand that users, after expenses for a certain number of your products, uncountless number of hours spent to resolve the different problems are ready to sell the products and to buy products from other companies.

Regards from Normandy

TS

Agree, it's my first sonos device and I'm very disappointed.

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SWeaver01

Contributor I

Still investigating this. I notice if I load local music playlists using the Sonos desktop app (for Mac) this reloading of the playlist over and over doesn’t occur; however, if I load a playlist from my Sonos iPhone app, even while the desktop app is still open, the playlist reloads over and over on both apps. Also, if I use the SonoPhone app I can’t replicate this issue at all - it works as it should. This makes me believe the issue is with the Sonos iPhone app and not the speakers. I hope it is resolved soon. Until then I will use the SonoPhone app.

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