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bfg1953
Contributor II
December 17, 2024
Answered

playlists reloading over and over

  • December 17, 2024
  • 24 replies
  • 551 views

all of a sudden i pick a playlist and it loads over and over.  the one on right now is 110 songs long but the queue shows about 43,000 songs.  i only have 13,000 songs in my entire library.  help?  and can anybody explain when these people are going to fix things like being able to use the alphabet to find items?

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    Best answer by Corry P

    Hi ​@bfg1953 & ​@EbayYellow 

    I can confirm that we have identified an issue with multiple duplicates showing when adding larger playlists to the queue and are investigating. I have no estimate for when a fix might be put in place, but I will update this thread when I hear of one.

    I hope this helps.

    24 replies

    Show previous replies
    Javsn11
    Lyricist II
    February 7, 2025

    Still investigating this.  I notice if I load local music playlists using the Sonos desktop app (for Mac) this reloading of the playlist over and over doesn’t occur; however, if I load a playlist from my Sonos iPhone app, even while the desktop app is still open, the playlist reloads over and over on both apps.  Also, if I use the SonoPhone app I can’t replicate this issue at all - it works as it should.  This makes me believe the issue is with the Sonos iPhone app and not the speakers.  I hope it is resolved soon.  Until then I will use the SonoPhone app.

    Seems to be the Sonos iphone app, the android app and maybe the firmware.

    Thomas58
    Lyricist II
    February 10, 2025

    Hi everybody,

    After some investigations, I believe that I have identified the origin of this “over and over reloading of the playlist :

    • missing codec and tag informations in the concerned mp3 files.

    I have corrected ( reloaded from Youtube ) the concerned files … and now everything is working normaly, on PC as on Android App.

    You can verify this missing with a tag editor ( as Mp3tag for example...).

    The missing informations are probably related to the used converter ( Youtube video to mp3 file), i have had correct results with “mediahuman” converter.

    I wonder that nobody from sonos staff has discovered this before …

    Try it … and enjoy it - it’s free :-)

    Best regards from Normandy

    TS

      wees
      Trending Lyricist I
      February 24, 2025

      I’ve examined the same issue but with a total of 64815 songs…

      Fact is (as per 24. Feb. 2025), when you start playing tracks from a folder (in my case NAS) using the S2 App (IOS), the list populates up to 64815 tracks…

      Workaround: start the folders music by using the desktop App! Do not touch the S2 App!

      After done, the S2 App will show/play the correct amount of tracks.

       

      SWeaver01
      Contributor I
      March 9, 2025

      This is still not fixed in the latest app (80.17.14).

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