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Hello, I moved some furniture in my office and decided I wanted to use TruePlay again. I went in the app and when it went to confirm the speakers it came back as failed. I have 3 different amps with 3 different pairs of Sonos architectural speakers that aren’t working. I’ve had this setup for over 2 years and nothing has changed which leads me to believe it’s software based. Has anyone else noticed their amps not “seeing” the Sonos speakers?

Hi, I have the Beam gen 2 status light turned off in app.Over last week when I change volume with remote the light now flashes white.I’m sure I’d have noticed this before now.Does anyone else have same issue.

Since a few days I have a problem that I can’t use both Speakers (Move 1 / One SL) at the same time.I’ve reset both speakers and started the system from scratch, to no avail.I add the Move, then I add the One SL, as soon as the One SL is added, the Move disappears.It does not create 2 systems (Switch Systems only shows 1 System).As soon as I unplug the One SL, the Move is back in the App.Both speakers show as Online in the Sonos Account.I guess a recent update created this mess for me?What can I do?Thx

The Sonos Windows is taking 30 seconds to startup everytime I launch it. It goes through a few screens such as System not available and then finally completes successfully. Any sugestions for what is causing the issue? Sonos App 16.5, Windows 11 Pro 22H2

The problem is that sometimes when you put on a playlist, the songs play for a period of time,  30 seconds, other times 20 seconds and it jumps to the next song without finishing the onePlease help me for this problem.

Hi, I want to check with the serial no. if the sonos move I bought secon hand is a real sonos product. Serial no, is S/N A100 22077WC **************Can you pls help me?Moderator edit: recorded and removed serial number 

My music library is stored on a NAS. The  Windows 10 version of  the app runs correctly and picks up the the Music Library successfully. However, I would like to be able to do the same with the SONOS app  running on Android but I am unable to achieve this outcome.I have tried several paths to no avail. Is it a question of waiting until another update is delivered.

I have a bluetooth turntable and wanted to connect it to my System( (move, Era 300 and Beam) but I can only connect it to una speaker, is it possible to connect the turnrable to every speaker ?

Comment régler son Mini sub ?Moderator edit:Google Translate-How to adjust your Mini sub?

I’ve had the Ace headphones since the day it came out and have not really experienced any problems.Ever since version 3.1.4 i’ve been having issues with the Microphone Volume. While using video conferencing software my microphone volume significantly drops and people on the other end are not able to hear me. It’s also erratic, sometimes I can be on a call for 30 seconds and it immediately drops out, other times I can be on multiple calls and it only drops out after 5 minutes. I’ve factory reset the headphones, which makes it work for a few calls - but then it immediately starts reducing the volume again. Its almost as though the background noise filter is picking up my voice and trying to cancel it out.It’s gotten so bad that I cannot use the mic on the headphones anymore and I have to use my laptop or webcamera microphone. Is this a known issue, and do we know when this will be rectified?I’m using a Mac

I am new to Sonos.  I have a couple of older Play 3.  I stream music from my iphone.  I would like to be able to allow my wife to access the speakers from her iphone when I am away.  How do I do this?

hi everyone! no idea what happend!! this is super frustrating!  suddenly all the devices disppeared from my apple tv airplay list. i tried to follow instructions to unplug the devices and reset. then set up on the app again (also deleted the app and resinstalled). after it connects to the network it wont show up in the system still. it did say to unplug then plug the device again. did that. ive followed these steps several times. any idea what is going on? this is so frustrating!! their app is SO FAULTY

Hi, I have the following setup:LG C4 OLED (connected via HDMI ARC to Beam)Installed Kodi on LG C4Sonos BeamThe problem is that when i try to play a kodi movie in dolby 5.1, I get PCM 2.0 or stereo 2.0 when in Sonos app.When I play movie in Prime and Netflix (app in TV) I get 5.1 sound when I check in Sonos app.I’m pretty sure (I might be wrong..) that this worked before, couple a weeks back but I had problem with sound sync with 4K movies and started re-config, I solved the sync but lost 5.1. I can’t find my way back to 5.1 and after 1h of trying I gave up. Has anyone had any luck getting 5.1 with the same setup as I have and still have the sound synk?Thank you! 

Why won't my Sonos Era 300 allow me to sign in to my Amazon account. Tried several times and it won't sign in to my Amazon account 

Geez, this app is getting worse and worse.  I have version 80.14.09.   When I stream a playlist or queue from Spotify (or any provider) the individual songs are no longer separated by a pause.  In other orders, as a song is ending, but not quite finished yet, the next one starts immediately without a pause.  Any solutions (besides an entirely reprogrammed app)?app

I have two Spotify accounts linked to my Sonos system (A Account and B Account). I want my family to use the A Account with Alexa at home while I'm at work, so it doesn't interrupt my use of the B Account when I'm outside the house. Is there a workaround for this? Thanks!" 

HI,I’m struggling with getting 2 x ERA 300 and a sub4 to talk to each other. At the moment my Sonos cannot ‘see’ my 5GHz channel. My modem (AX90) broadcasts on 2 5GHz Networks. 5GHz-1 has channel 36-48. 5GHz-2 has channels 100-161. Do the ERA 300 or Sub4 have channels that they prefer or cannot see?Thanks in advance.

My system works fine on my iPhone but when I try to access it via the app on my wife’s iPhone, the system doesn’t exist.  It’s the same problem regardless of whether I sign in on my own account or my wife’s account. It asks me to update my network settings or setup a new system. The former fails and I don’t want to risk the latter in case it ruins my existing system, fixed by Sonos expert earlier today.This has never been a problem until now as we’ve both been able to access the same Sonos system independently from our iPhones by signing into our individual accounts.

I am unable to add any songs from Spotify to the Sonos queue via the S1 app.

Waarom niet een simpele + en een - om het volume van en per box in te stellen.  Met wat dikke vingers is het nu lastig, zeker volume omlaag. Zit heel dicht bij zijkant scherm doe er wat mee a.u.b.  Moderator Edit - Translation by Google:Why not a simple + and a - to set the volume of and per box.  With somewhat fat fingers it is now difficult, especially volume down. Sits very close to the side of the screen please do something with it

I own two SONOS systems, one at the cottage (where I am the administrator) and the other one at home (where my son is the administrator).How can I access all the services set-up on the local SONOS system without having to login as the administrator? I tried closing the SONOS APP and reopening it without success on iPadOS and iOS.We chose to use different administrators on the two separate systems for convenience (e.g. managing updates, setting up different services account). We share our SONOS accounts details in order to resolve (too many) frequent issues on the local Wi-Fi network. Along with the many other frustrating issues with the SONOS 2 APP, I don’t know how I can easily access the services on each system without having to login as the administrator of a given system. Example : When I come back home from the cottage, I select the Home system on the Home Wi-Fi system where I see all the separate room speakers, but I cannot see the services (e.g. TuneIn, Spotify) associated with

Hi all, I have this issue since a few weeks. The Sonos App keeps saying that I need to login as system owner, bur of course I am the system owner. So I cannot add new devices or change settings. I have already tried to uninstall the app but nothing has changed, I also tried to use a new Android device to connect with the Sonos system but I still have the same message. I have contacted the Sonos assistance online but no help so far. I am using an Android device. Thank you in advance for your help.

Whenever I try to link google to Sonos I get that SONOS IS UNREACHABLE error.This has been ongoing for the past 4 days since I got my new device. At this point I am better off returning it and sticking to another brand of speakers. 

My wife and I both have valid accounts but we only need one (mine). Since hers was the original account she had ownership, which we’ve now transferred to me. The message Transfer Completed” indicated that this was successful but when I sign in to Manage the settings I get “Something went wrong” and am told to sign in as the owner so the system still thinks my wife’s the owner. I’ve deleted her account but the message says that I’ll get an email in a few days to confirm the deletion. I can still login to either account. The reason for switching ownership is because we now have the Amazon Alexa app and Amazon Music, for which I am the subscriber. I’m having problems playing Amazon Music probably because of the conflict of ownership so I’m hoping that setting the Sonos and Music accounts in my name will solve the problem but I can’t transfer the ownership to me! How can I fix this?

Hello!My music library resides on a NAS system and I use the Android app. I rip my own mp3s and the software I have used sometimes created a .m3u file when I rip a whole album.  Most of these playlists show up under the ‘Imported Playlist’ section of my Music Library in the app. I thought I would try creating my own .m3u playlists of various tracks.I am using the VLC media player (Linux) and a text editor to create the files.  VLC created playlists use a URL to the file  (eg file:///home/Music/AC-DC/High_Voltage/05-TNT.mp3).  I didn’t think Sonos would understand this so I have a version of that file that uses relative paths (eg AC-DC/High_Voltage/05-TNT.mp3). I have Sonos update the content and neither playlist shows up.  I even deleted and re-added the Music library and neither shows up.I tried creating a new directory and putting the playlists in there and neither the folder nor the playlists show up after rescanning the music library.  I am out of ideas on how to troubleshoot this.