lg oled c4 not connecting to beam gen 2

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Hi, just set up a new LG OLED C4 with my new Beam gen 2.

when I configured system initially it didn’t work (just Beam and Sub) until I spotted in Sonos app beam needed to connect to tv. I then added 2 x play 1 as surround speakers. Now the eARC hdmi on TV is not being seen by the Beam.

any suggestions?

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Steve TurnerAnswer

Producer I

Ok, fixed!!!!

when I mentioned it had temporarily worked, this was a clue. Embarrassingly when I called the Currys Helpdesk they suggested turning cables around to check they are connected correctly. As the beams screwed to mount all I could do is wiggle the cable. When I checked, I got sound on the beam.

Steveee

Steve TurnerAuthorAnswer

Producer I

Ok, fixed!!!!

when I mentioned it had temporarily worked, this was a clue. Embarrassingly when I called the Currys Helpdesk they suggested turning cables around to check they are connected correctly. As the beams screwed to mount all I could do is wiggle the cable. When I checked, I got sound on the beam.

Steveee

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