I’ve been using the same setup for over 7 years—Playbar, Sub, and Play:1s for surround sound—without any issues. Suddenly, I can no longer connect my Play:1s or Sub to the Playbar for surround sound. Even when they briefly show as connected, they disconnect within a few minutes, and I’m forced to reset them. Oddly, each speaker works fine on its own, just not as part of the surround setup.
Not sure what is going on Any help would be appreciated
Best answer by nik9669a
It might be hardware failure in the wireless signal from Playbar to the surrounds. You could try connecting the surrounds by Ethernet cable?
Generate a diagnostics report and contact Sonos support. Don’t display the diagnostics number on these forums as the report contains personal details.
It might be hardware failure in the wireless signal from Playbar to the surrounds. You could try connecting the surrounds by Ethernet cable?
Generate a diagnostics report and contact Sonos support. Don’t display the diagnostics number on these forums as the report contains personal details.
+18
Is your Playbar lan cabled or does it work wireless via wifi?
If it’s cabled, please remove the lan cable to check the wifi hardware of your Playbar.
+18
It’s not connected to the LAN. It’s on my WiFi.
Ok, somyour wifi module should be ok.
Did you manually check for system updates within Sonos app settings? Sometimes there is such trouble if there aren’t all devices on the same firmware version.
It’s not connected to the LAN. It’s on my WiFi.
Then my original reply still applies. The wifi from the Playbar may not be working properly.
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