Contributor I

Answered

Spotify isn’t working properly when connected with Sonos

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So basically whenever I play Spotify on my Sonos speakers some features don’t work as intended.

It will play the wrong songs and doesn’t let me disable the shuffle mode.

I also can’t rewind or fast forward songs (the bar is greyed out)

It’s as if it wouldn’t recognize I have Spotify Premium.

This started happening only a few days ago when it had been working just fine before.

Some help would be appreciated :)

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Corry PAnswer

Sonos Staff

Hi @jiggawotts

Welcome to the Sonos Community! Sorry to hear of the issues you’ve had with Spotify playback on Sonos.

It has been reported elsewhere that a reboot of the speakers resolved this issue for someone.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

G

GC3

Headliner I

There's a banner saying Spotify is having issues. Just wait.

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J

jiggawotts

Lyricist II

I’m having the same problem, and I’m not seeing a banner in Spotify nor here. Where are you seeing it?

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Airgetlam

It would have taken you to https://status.sonos.com, but it appears to have been resolved now, which is likely why you’re not getting the pop up anymore.

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Bruce

J

jiggawotts

Lyricist II

It still is an issue for me, so whatever the banner was, it doesn’t appear to have resolved this issue.

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Airgetlam

You may be experiencing a different issue. Why don’t you open a new thread, or call Sonos Support directly to discuss it?

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Bruce

J

jiggawotts

Lyricist II

The issue described in this thread is exactly what I’m experiencing. It seems silly to copy paste it and re-post. I’ll call support, but I don’t think this is different.

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Corry PAnswer

Sonos Staff

Hi @jiggawotts

Welcome to the Sonos Community! Sorry to hear of the issues you’ve had with Spotify playback on Sonos.

It has been reported elsewhere that a reboot of the speakers resolved this issue for someone.

I hope this helps.

Translate

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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