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I have 3 Sonos Ones installed upside down.  They are slightly above eye level and that orientation allows me to access the volume controls.  I’m old and my memory sucks, but I seem to remember there was a setting that allowed you to reverse the direction of the volume buttons for this installation.  I can’t find it anymore and the volume direction is backwards now.  Am I imagining things, or they have always been that way?

the answer seems to be yes.if i want to stream its cool but what about all the music I have on my library. I have to play on desktop and hit airplay and then the app is only a volume control LOLive tried so many times and all the instruction online do not work for loading my library to sonos. question is why have an add library funtion on the app iof it doesnt work. beyond frustrated.

Hello, I am new to the world of playing digital files on any device, not to mention Sonos. I am noticing quite a few new classical music releases are offered by lossless file rather than a compact disc. How do I play those files on my Sonos? Also, is it possible to hook a device to the Line-in to do that? If so, how do I do it?Thank you! 

I e got a playbar and two s1 speakers about 10 years old. They work ok. I recently added an era 100 that drops out intermittently.  When it is working, The status on the app shows its wifi is not connected though. How can it be made to work full time? Nits on channel 44 the others are on channel 1.v annoying 

Looking forward to lossless Apple Music playing on my Amp . Nope  . I can play an Apple track on my phone from the Apple Music app . Lossless badge clearly seen . Then play the same track through my Apple Music service but selected through the Sonos amp . No lossless badge . Track is Hozier , Take me to the Church .  So conclude no Apple Lossless music on Sonos , despite recent email . And yes have checked the Sonos amp software is up to date and the Sonos app and Apple Music app . Any idea what might be going on ?. 

Trying to fix the Spotify Connect stopping working on my system, i removed the Spotify service. But whatever reason, it also delete the rest of my services.Now when i try to add the service again, the search screen returns nothing, no spotify, no youtube, just nothing. any idea? 

I see lots of aged threads on the issue where Sonos stops playing during ads. Most often, pause and play restarts as and music continues until some future random ad louses up my vibe.Yes, my apps and systems are up to date.Yes, my internet speeds are stellar.Yes, my mesh network is operating correctly.Yes, the moon orbit seems to be correct.Yes, I have logged out of Spotify and logged back in.

I just had to re-install my Sonos System following a change of internet provider. I did have my system wired using a Sonos Boost that is now redundant. I also played my Project Debut Carbon Evo turntable through a Cambridge Solo pre amp connected to Sonos Port. Due to it being a wired connection I had great sound quality throughout my house. I realise now I could just line into the Play 5 directly from the Pre amp and not use the Sonos Port ( or connect other equipment elsewhere such as a CD player). However, I want to maintain sound quality as best as I can and room flexibility for listening. What do others recommend as best solution?

Hi..i have apple tv connected to tv and then to arc ultra everytime i want to play lossless audio from apple music i get stereo pcm sound only and  if i stream with airplay 2 i get lossless.what is the problem why can’t i get it from apple tv..?i’m using sonos app.  

Hi all,Is there any news about this limitation removed ? After all, it's 2025 and having a playlist of over 100 songs shouldn't be a problem…(No matter whether some people think it's a good idea or not to have very large playlists)Can we expect this limit to be lifted?I bought my SONOS equipment without knowing about this. And if I had known about it, I think I would have turned to another brand.Thanks

Unable to see where upgrade coupon info is

I have 2 Play 1s, a Beam and a Connect Amp.  One Play1 And the Beam connect and work fine.  The other Play1 and the Connect Amp are recognised by the app but fail connection, and for the Connect Amp will not update the software so can't complete.  I do not understand how 2 items work but 2 do not.  Have had 2 phone sessions wth agents with no success.How can half the system work and half not especially when the play1s are identical.  Surely it can't be anything to do with my router or wifi.I was in the process of updating my sonos but am now having second thoughts unless I can get a handle on the the systems reliabilty.  

We lost power awhile ago and now our connect amp doesn’t work. We have reset it. The lights don’t light up on it. Think we need a new one?

Hey all,I just upgraded my Sonos Arc to the Arc Ultra. While I was hoping it would be a simple swap out using the cables I had hooked up to the Arc, something has gone haywire with the HDMI cable I was using (Monoprice 8k Certified HDMI) and the eARC handshake between my devices, tv, and soundbar are causing issues that cause the sound to be downgraded to non-Atmos or 5.1 tracks. I’ve troubleshot this all week and finally just decided to try the Sonos provided HDMI cable that came in the Ultra box, and used that from the eARC port of my LG C1 TV to the Arc Ultra, and that seems to have fixed the issues (at least so far). This makes me think that I need to replace the previously used HDMI cord and am wondering if anybody has suggestions for what they use. I need at least 10’ to be able to route it through my wall, and again, it needs to be in-wall rated.Appreciate your help in advance.

How do I get my line in to work on my new Sonos Move 2?

Does anyone else have this issue and do you have a solution? I have a 1st Generation Arc soundbar. Something I notice too often is that I will be listening to music on the Arc (with 2x Era surrounds) when the Arc suddenly stops playing music. For a while i thought this was down to bad wifi connection but then I started to notice the Sonos App has switched itself to "TV Audio" even though the TV is turned off.I wonder if the TV (or the connected Game Console) is "pinging" my Arc and causing this?I suppose I could turn off the power supply to the TV and Game Console and see if that stops it but that would be an inconvenient solution.I have noticed this occurring more frequently since last year's major update to the App. I rarely get through an album without it happening at least once.  

I wish to play mp 3 tracks I have saved on my phone and cannot see how to access them or play them via Sonos. Please advise.

Can I connect my Bluetooth headphones to a Ray? My AirPods 

Good morning. Sonos Ace, minimum volume is too high. Is there a way to lower it more? Thanks 

Hi, The new Sonos app (for Mac and iPhone, with Sonos One speakers, as of 1/22/2025) is an improvement from last summer, but… We frequently can not get any music to play out of our 3 speaker pairs without unplugging and plugging in the speakers.  With 6 speakers and several outlets behind furniture, this is HORRIBLE! When we do get music playing from a pair of speakers, we can’t add other speaker pairs… unless we start the music from the correct pair (living room or family room).  If we start the music on the dining room pair, we can never connect to the other speakers. We had a single speaker upstairs, but occasionally the music would shift to that speaker and then we could not pause/stop the music.  We finally powered off this speaker and this system works better.We have many friends with Sonos in their home and all have had rough experiences.  I used to recommend Sonos, but no longer do.  I’d like to add a couple more pairs of speakers but don’t dare given all the issues. #sadsonosu

I have an old player that I used to connect to my router via a Sonos bridge. This now does not work as it causes my internet to drop really low with the new bt router I have. What is the cheapest way to connect the playbar so I can play music on it. It is connected to my Sony Bravia TV.

My daughter recieved the Roam about 4 years ago and has never been able to get it set up.  I recently began trying again to see if I could do it.  It has been recognized by the system and Wifi has been connected but it will not allow me to register the device.  I would like to at least be able to use it as a blue tooth speaker but understand that can’t be done unless the device is registered.I don’t understand why this has to be so complicated with all the personal information required and the many steps needed.  I see instructions to reboot my router, turn the device on and off holding the button until the second tone…, and finally, to sign out of the app and back in.  All I want to do is use the speaker with Blue tooth.  This seems like a very touchy system for something that has been around for a number of years and for a speaker that is not inexpensive.  Why do I need a SONOS app to play music from Alexa or apple music?  I can do this through bluetooth from my phone or Alexa device

Yesterday I opened my Sonos app (S 2) on my iPhone to play some music.Instead of the normal screen, I had a message to the effect that “an update is required before app is usable.”I have automatic updates turned off in system settings, and prefer to manually update to a new version in case of bug(s) being discovered, etc..  I have never seen a message like this before, and would prefer to not be forced to update.I am now updated to S2 16.5.1 (build 82360160).Please advise as to (1) why this happened and (2)  how or if  I can avoid being forced to update in the future.

Hi all,Wondering if someone can help with this.  I’ve a Sonos Arc Ultra connected to LG G4 OLED TV via HDMI ARC.  The sound takes (consistently) 2 minutes to output from the Ultra after turning on the TV.Both the Arc Ultra and LG G4 are running the latest software. Sound > Advanced > Digital Sound Out HDMI Audio set to “Passthrough” Sound > Advanced > “ERC support” set to “enabled” Sound > Advanced > HDMI ARC device Delay set to 0 (though setting to “bypass” does not have an effect). SIMPLINK (HDMI-CEC) is enabled (required for volume control through TV remove) Behaviour is occurring irrespective of the content e.g. Streaming Apps vs. analogue TV vs. from other HDMI sources (PS5 and Sky). After x2 minutes everything is fine, Sonos App shows the connection at this point.I’ve tried A/B testing with most of the above settings, and even deleted the HDMI profile on the TV and restarted with no luck.Appreciate this maybe an LG issue (“HDMI handshake or similar”), however I’

I have 2 people on the network with their respective Android phones and 2 different sonos accounts logged in on each phone.Both phones are able to add the spotify service in the sonos app and play music from within the sonos app successfully to the speakers.However, only on one phone I'm able to play music from the Spotify app directly, meaning I can select to connect to the speakers in the “Select another device” menu and then it connects successfully. On the second phone I can see the speakers in the Spotify app menu and when selecting it will attempt to connect for 10 seconds but then fail. Both phones are pixel 8. I have tried:Reinstalling Sonos and Spotify appLogging into the same sonos account on the phone that doesn't work Rebooting the router