Hi the wifi and true play won't connect on the sonos app anymore so can't listen to spotify...
Answered
true play and wifi connection doesnt work anymore
Best answer by Corry P
Hi
Welcome back to the Sonos Community!
Sorry to hear of the issues you are having with your Move 2 speaker.
There seems to be a certain amount of miscommunication going on here. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
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Have you tried streaming directly from the Spotify app to the speakers using Spotify Connect?
The Move 2 uses Automatic Trueplay tuning. So just turn on the microphone on the top of the speaker and enable Automatic Trueplay in the Sonos app.
Read more here:
https://support.sonos.com/en-us/article/automatic-trueplay-tm
"Receive with simplicity everything that happens to you." - Rashi
yeah the microphones are turned on I believe currently showing green
still no true play, sonos move 2 cannot be used to play spotify either via sonos or the spotify app via wifi to speakers to true play
only Bluetooth works
If you enabled Automatic Trueplay tuning under the Move 2’s settings in the Sonos app, then Trueplay is working.
Also, Trueplay is completely unrelated to the ability to stream Spotify from the Sonos or Spotify apps.
Are you able to switch the Move 2 from Bluetooth to WiFi mode? If so, is the LED light on the Move 2 a solid white color?
"Receive with simplicity everything that happens to you." - Rashi
While connected via Bluetooth (solid blue light on the front of the speaker), what happens if you press the Bluetooth button on the back of the speaker?
thanks for the advice not sure if device is playing of wifi now, I turned off the Bluetooth on my phone and the speakers are still playing...
yes it goes white when I press it but dtill doesn't connect via wifi
just plays just one song I added to sonos app from ages ago
yes it goes white when I press it but dtill doesn't connect via wifi
just plays just one song I added to sonos app from ages ago
If the LED light is solid white, the speaker is connected to WiFi.
Now open the Spotify app and connect to the speaker via Spotify Connect. Look for this icon in the Spotify app to use Spotify Connect:
After you turn off Bluetooth and switch to WiFi, you need to connect to the speaker via Spotify Connect and press play again. Or play Spotify directly from the Sonos app.
yes I know that's what I did it used to work like that but would drop out periodically, now it doesn't work at all
+19Hi
Welcome back to the Sonos Community!
Sorry to hear of the issues you are having with your Move 2 speaker.
There seems to be a certain amount of miscommunication going on here. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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