Contributor I

Answered

true play and wifi connection doesnt work anymore

24 replies
326 views

Hi the wifi and true play won't connect on the sonos app anymore so can't listen to spotify...

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Sonos Staff

Hi @Joebur

Welcome back to the Sonos Community!

Sorry to hear of the issues you are having with your Move 2 speaker.

There seems to be a certain amount of miscommunication going on here. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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GuitarSuperstar

Lead Maestro

What color is the LED light on the front of the speaker?

"Receive with simplicity everything that happens to you." - Rashi

JoeburAuthor

Contributor I

no seems on both spotify app and the sonos app will not play music when Bluetooth is turned off

JoeburAuthor

Contributor I

blue

GuitarSuperstar

Lead Maestro

blue

If you press the Bluetooth button again, does it switch to a solid white?

"Receive with simplicity everything that happens to you." - Rashi

JoeburAuthor

Contributor I

yes it goes white when I press it but dtill doesn't connect via wifi

just plays just one song I added to sonos app from ages ago

JoeburAuthor

Contributor I

I am guessing the quality of sound should be better via wifi than bluetooth?

GuitarSuperstar

Lead Maestro

yes it goes white when I press it but dtill doesn't connect via wifi

just plays just one song I added to sonos app from ages ago

If the LED light is solid white, the speaker is connected to WiFi.

Now open the Spotify app and connect to the speaker via Spotify Connect. Look for this icon in the Spotify app to use Spotify Connect:

"Receive with simplicity everything that happens to you." - Rashi

JoeburAuthor

Contributor I

yes I did that already but nothing happens musically

JoeburAuthor

Contributor I

the white light is in but when I turn off Bluetooth music turns off

JoeburAuthor

Contributor I

on

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