Contributor I

Answered

true play and wifi connection doesnt work anymore

24 replies
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Hi the wifi and true play won't connect on the sonos app anymore so can't listen to spotify...

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Sonos Staff

Hi @Joebur

Welcome back to the Sonos Community!

Sorry to hear of the issues you are having with your Move 2 speaker.

There seems to be a certain amount of miscommunication going on here. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

GuitarSuperstar

Lead Maestro

Have you tried streaming directly from the Spotify app to the speakers using Spotify Connect?

https://support.spotify.com/us/article/spotify-connect/

"Receive with simplicity everything that happens to you." - Rashi

JoeburAuthor

Contributor I

yes one can using Bluetooth yet the desire is true play via wifi

GuitarSuperstar

Lead Maestro

What Sonos speaker are you trying to Trueplay?

"Receive with simplicity everything that happens to you." - Rashi

JoeburAuthor

Contributor I

move 2

GuitarSuperstar

Lead Maestro

The Move 2 uses Automatic Trueplay tuning. So just turn on the microphone on the top of the speaker and enable Automatic Trueplay in the Sonos app.

Read more here:

https://support.sonos.com/en-us/article/automatic-trueplay-tm

"Receive with simplicity everything that happens to you." - Rashi

JoeburAuthor

Contributor I

yeah the microphones are turned on I believe currently showing green

still no true play, sonos move 2 cannot be used to play spotify either via sonos or the spotify app via wifi to speakers to true play

only Bluetooth works

GuitarSuperstar

Lead Maestro

If you enabled Automatic Trueplay tuning under the Move 2’s settings in the Sonos app, then Trueplay is working.

Also, Trueplay is completely unrelated to the ability to stream Spotify from the Sonos or Spotify apps.

Are you able to switch the Move 2 from Bluetooth to WiFi mode? If so, is the LED light on the Move 2 a solid white color?

"Receive with simplicity everything that happens to you." - Rashi

JoeburAuthor

Contributor I

no the move 2 will not play from wifi

it will only work from Bluetooth

GuitarSuperstar

Lead Maestro

While connected via Bluetooth (solid blue light on the front of the speaker), what happens if you press the Bluetooth button on the back of the speaker?

"Receive with simplicity everything that happens to you." - Rashi

JoeburAuthor

Contributor I

thanks for the advice not sure if device is playing of wifi now, I turned off the Bluetooth on my phone and the speakers are still playing...

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