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Corry P
Corry PAnswer
Sonos Staff
March 5, 2025

Hi ​@Joebur 

Welcome back to the Sonos Community!

Sorry to hear of the issues you are having with your Move 2 speaker.

There seems to be a certain amount of miscommunication going on here. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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JoeburAuthor
Contributor I
March 1, 2025

the white light is on but when I turn off Bluetooth music turns off

GuitarSuperstar
Lead Maestro
March 1, 2025

After you turn off Bluetooth and switch to WiFi, you need to connect to the speaker via Spotify Connect and press play again. Or play Spotify directly from the Sonos app.

"Receive with simplicity everything that happens to you." - Rashi
JoeburAuthor
Contributor I
March 1, 2025

yes I know that's what I did it used to work like that but would drop out periodically, now it doesn't work at all

Corry P
Corry PAnswer
Sonos Staff
March 5, 2025

Hi ​@Joebur 

Welcome back to the Sonos Community!

Sorry to hear of the issues you are having with your Move 2 speaker.

There seems to be a certain amount of miscommunication going on here. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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