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I have Amazon music. Playlists in Sonos favorites. Playlists in Amazon music on the Sonos iphone app. I can’t add songs to any playlist. I was able to do so, that’s how I created the playlists. The playlists have <50 songs, about 20 each. Why can’t I add songs now? Sonos help had me disconnect from Amazon music once, that worked for a while. Broken again. I doing that repeatedly is silly/stupid. Perhaps Sonos lost their way - it was simple to use, now it just breaks. Speaker quality is irrelevant if you can’t get them to play.

I cannot get my system to work at all with the new app. I have several speakers in two homes and both systems are worthless. Is Sonos doing anything about this?

Suddenly problems with my Sonos speakers. App can’t connect to beam-sub mini- speakers Sonos one.tried all the things I know. Reset router, reset speakers, upgrade app, upgrade system. Put out power plug en restarted all whitout solution.at a moment the app made connection with my beam, and then it was possible to Connect the sub and rear speakers. Next day same again: no connection, can’t find system. what should i do? 

I have spent 8 months trying to get access to my iTunes library that I paid for and curated over decades. My speakers have not played music for 8 months and I am close to trashing the whole system. I have emailed and been on the phone to Sonos several times in this time and no one has helped me. No one has checked in to see if it is resolved with each update and I am absolutely distraught. I hate this system, I hate this company and I am totally now traumatised. 

Woke up this morning to find my 4 Sonos speakers not working and no content showing in the App. Have tried rebooting all the speakers and my broadband router multiple times, to no effect. Tried logging on and off the App and have deinstalled and reinstalled the App on my iPhone and iPad, all to no avail. Chatted with Sonos on the App and couldn’t send diagnostics to them. Have got to physically call them tomorrow. Any ideas anyone??

Sonos. You have a great brand. Potentially a great product. But..… How hard can it be.... In 2024..... For you to provide me a service, under the circumstances where I have invested over £1000 in hardware, where I am not sitting here at the end of a long and hard working day witth my wife trying to play music and yet saying "what the hell is going on!!!!". This should be a semaless service full of hope but it is a NIGHTMARE!. You should be at least a little ashamed.... It used to be SO GOOD. And yet now it is TERRIBLE!!!. I am baffled. I wish I could afford something different. But I can't. I trusted you. Please deliver on the trust. 

Just purchased an arc ultra when assigning my subs gen 3 and a gen 1 to my living room. The gen 3 has no problem assigning to the living room but the gen 1 won’t assign to the room.

Hi I have been having consistent issues with my Sonos and am getting very frustrated. Sonos now won't connect consistently and it often drops the signal and when it is connected it is very slow to a point you can’t control it   Sonos products Sonos Arc and bass boxOriginal Sonos sound bar and bass boxThree Sonos one SLSSONOS five original Sonos bookshelf (can’t remember name)original Sonos 3 Sonos is all connected by WiFi   Configuration  Full sky fibre running the black sky hubSky Q and three mini boxes Asus Mesh running in AP mode (3 x Asus XT8s and 4 x Asus XD5s)  . (Still have sky WiFi running but only the sky boxes connected to that) Asus does not handle DHCP as it is in AP mode that's all handled by the sky hub. I have about 80 devices (ring, hue, Sonos, etc etc) connected by both WiFi and Ethernet. I have a scheduled ASUS reboot every night.  I have read a lot about replacing the sky router with the Asus Zen WiFi  but don't want to just keep reconfiguring stuff with no improveme

We used to be able to search our NAS libraries by genre (as well as other tags)Is this still available?If yes, how?If not, will that capability ever be restored?

Cannot connect play 3 with new router wi-fi 6… 

My TV group (Playbase, Sub and 2 Play1’s) has periodic audio dropouts during streaming of audio when grouped with other speakers. It works fine when not in a group and when playing TV audio.  This is new with the latest update, but did occurred in very early updates.  The Playbase is wired to my router, but WIFi is turned on. 

HiI’ve read a few threads related to this topic and most of them are over a year ago. I wanted to ask this question again to see if anyone experienced this with the newer TVs using HDMI eARC on the Sonos and the Apple TV. Setup:LG OLED C4 + Sonos Arc + Apple TV 4K Apple TV 4K connected to HDMI 1 Sono Arc connected to the HDM2 eARCIssue:On the TV, when trying to switch the sound output to any other types other than HDMI eARC, within seconds, it automatically switches back to the HDMI eARC. I have a set up to use the digital audio PCM to connect to the mixer for at home entertainment karaoke. In my previous LG TV LED, I wasn’t using the Sono at the time and able to switch between the TV Speakers and Digital Audio without any issue while using the Apple TV 4K connecting to HDMI 1.  From what I’ve read, this is not specifically to LG, but it I more specifically to the HDMI eARC CEC Simplelink setup. Temporarily Workaround:I’ve read a suggestion on one of the thread, they connect the Sonos

I’ve read many threads and articles and am more confused than I was…I would like to connect a turntable, which has a phono pre-amp, into my existing Sonos system. The turntable outputs on 2x RCA connections.The room the turntable will be in has an older 5.1 setup of playbar, sub v2, play 1’si would like it to play on a second TV room with Arc, sub v3, and a pair on ones.we also have a move and roam.What do I need to connect it?   Would upgrading the Play1 rears to the newer ERA speakers work, not found a definitive answer if the line-in is active when in the rear configuration on 5.1.Would the older Port work?     basically, what hardware do I need to buy…cheers 

I purchased a Sonos Arc (OfferUp, $450).  It works great but I was unhappy to find out it only works on the S2 app.  I have older Play 5s that are on the S1 app (not in the same room as the Arc). What Sonos Sub can I add to the Arc with the S2 app?

How do I change wifi to new server

How can i convert a dts master 5.1 audio from a blu ray Panasonic ub820 > TV LG G1 > sonos arc in a PCM multichannel 5.1? Actualy i have a outpout in PCM stereo 2.0

Hi All,  My Playbar developed the well known high pitch noise issue. Initially, SONOS support was fantastic, within 30 minutes I had a free replacement processed and the shipping labels to send my Playbar to Poland for a replacement to be sent back to me free of charge.  The Playbar was picked up, no problems, and shipped to Poland by DHL in a timely fashion. This is where the problems have arisen. The package has been sitting at ‘Shipment on hold status’ since the 3rd of December. When I contact DHL to query the hold reason, they say that SONOS is using a 3rd party customs broker to get the package through customs, and that they have no information on what’s happening and cannot assist. They then advised I would need to contact SONOS for answers on turnaround time etc.  I then speak to SONOS support who initially told me that it had arrived at the warehouse, but was not yet scanned in, and that I should have an email confirming the replacement has been shipped within 48 hours. 2 days

I have Arc 100 speakers in the theater mode. I accompanied the Tru sound operation. I have a problem with one of the speakers not being loud enough. Do I or can I increase the volume on that speaker?

I have been a Sonos proponent for the last 12 years.  It has been a beautiful thing with superb   sound quality….. until lately.   I feel like Sonos has taken a beautiful thing and just completely turned it into a lump of shit.    one problem I have is that my speakers are constantly disconnecting while playing the the skipping moves around from speaker to speaker and then all of the speakers will go out and then one of the speakers will come back on and then a few more will come on and it’ll go off on some others. It’s just literally a nightmare.  I will add that I have a boost set up so this should not be a problem since that is the exact purpose of a boost,… to stabilize playback.    but that’s not even the worst problem. Tonight all of a sudden, the audio sounds terrible. I like a lot of good Rich deep base.  I just cranked up my music on my sonos to do my Friday night house cleaning and it is as if none of my setting for base (equalizer, sub volume, etc) are prevailing.   There is

My tv sits on top of a tv cabinet. I placed the Arc sounbar about an inch in front of it but still on the tv cabinet top so it’s maybe an inch below due to the tv stand - not 4 inches. What will that affect? What is the purpose of the 4 inch rule?

Hi,Does anyone know if I can continue to dual wield the Sub2 with the Arc Ultra if I own a Sub3?

I have four 'new to me' ZP100s. Three of them set up no problem and have been working fine. The forth keeps dropping off the Connect  app. If I run CAT directly to the switch the ZP100 still drops but the network port lights still flash. I've tried factory resetting  and re-adding the product several times but it still does same thing. The other oddity is that the white status light on the front of the ZP never lights up - even during factory reset. I've gone into settings to make sure it's set to on and it is.No support from Sonos since I'm not the original owner.Anyone experienced this? I don't think it's power supply since the network port lights still flash. 

Anyone have a solution for slow loading of the Sonos app. Mine seems to take about 90 seconds. Already tried the suggestions from the chat.  

Hi, I was wondering if the placement of my Sub 4 could damage or alter the performance short or long term?My Sub 4 currently is placed between the couch and the wall. The wall has a socket where the Sub 4 is plugged in - while the plug and cable itself are placed inside the Sub’s opening, between the two drivers. Could this be detrimental to the performance of the Sub 4?Ideally it would be totally between the two drivers to hide the plug and cable completely. 

Can someone help me? I’ve tried and tried to get my 100s and my playbar to reconnect. This problem has persisted since the now infamous May ‘24 software update Sonos pushed out.My 100s will appear, if and only if, I delete and reinstall the app on my IOS. However, within minutes they disappear again.My playbar just won’t show up.To set the stage… I’ve been running my Sonos system, which consists of several components beyond those mentioned above, via Starlink. I know Sonos claims they don’t support Starlink connected systems (stupid!), but mine worked fine for several years prior to the May update and haven’t work properly since. I’ve read and tried all I can find on the Sonos support community and the Internet, to no avail. Though, I could probably test out of an IoT Masters at this point.If someone can help me resolve this, I’d be eternally grateful. Hell, I’d pay someone to come to my home and resolve this if I could find someone that new how.