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bintryin2
Enthusiast II
May 15, 2024
Answered

Playlists completely broken with new app.

  • May 15, 2024
  • 101 replies
  • 6340 views

I searched the forum with no similar experiences. Am I the only one whose playlist editing disappeared with the new app? There isn’t even an Edit option anymore. I can’t add or delete individual songs for the current playlist. I can only replace the entire queue. It is the same for all music sources. This new version so far has done nothing better and many things much worse, this one  being the biggest for me so far. What gives? Anyone else experiencing this?

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    Best answer by Toutatis

    7 months on and we are still missing all of our Sonos playlists.

    and at this stage, if Sonos is still listening (if they ever listened at all in the first place). I’m now out. I’ve simply had enough and my patience has ended with this platform. That’s it. The next opportunity I get to upgrade / replace speakers they will not (and likely never again will) be Sonos speakers. So long Sonos.

    101 replies

    Ken_Griffiths
    Ken_Griffiths
    May 15, 2024

    It’s a known issue. See this support link:

    https://support.sonos.com/en-gb/article/the-new-sonos-app-and-future-feature-updates

    bintryin2Author
    Enthusiast II
    May 15, 2024

    Thanks for the quick reply Ken. I am stunned that they released software with features knowingly removed and then make us wait several weeks to a month to get some of them back. Unbelievably bad. 

      Ken_Griffiths
      Ken_Griffiths
      May 15, 2024

      Thanks for the quick reply Ken. I am stunned that they released software with features knowingly removed and then make us wait several weeks to a month to get some of them back. Unbelievably bad. 

      Yes, I wasn’t happy about it, but some things were restored in todays App update - Alarms, so they are now available, that’s a week earlier than forecasted.👍

        Bumper
        Bumper
        May 15, 2024

        Thanks for the quick reply Ken. I am stunned that they released software with features knowingly removed and then make us wait several weeks to a month to get some of them back. Unbelievably bad. 

        It’s going to be a while before we are feature parity with the old app, let along the dozens of bugs and stability issues. In the ama they were asked they released it knowing the app sucked and the answer was basically they DGAF. No apology or regret. 

          bintryin2Author
          Enthusiast II
          May 15, 2024

          I understand bugs creep in (usually due to lack of sufficient testing), but a basic fundamental feature like playlists that any music app has to have? How can you release with that broken? Something must have driven this POS rush job and quality was tossed in the trash. I did software development for over 30 years and a DGAF attitude is the kind of pure arrogance that points to bad  management rather than bad developers in my experience. Too bad it appears Sonos has gone down that slippery slope. I may be wrong but I feel bad for the developers, they must feel a lot of pressure to fix this piece of cr*p. 

            Bige50
            Contributor I
            May 16, 2024

            This New app blows!!!!!!!!

            Moderator Note: Modified in accordance with the Community Code of Conduct.

              James Truelove
              Prominent Collaborator II
              May 17, 2024

              I can only assume they are overwhelmed.  Why wouldnt they just roll back the last version right now.  

              MOST OF ALL THE SCREEN IS TOO BUSY AND THE OPPOSIT OF WHAT MADE THEM SUCCESSFUL.  LETS GET THE SOFTWARE ENGINEERS IN A ROOM AND LOCK THE DOOR!

                James Truelove
                Prominent Collaborator II
                May 17, 2024

                Internet connected products is BS,  this started with logitech way back when,  its our stuff!  get your ands off

                rockingnyc
                Trending Lyricist I
                May 17, 2024

                I searched the forum with no similar experiences. Am I the only one whose playlist editing disappeared with the new app? There isn’t even an Edit option anymore. I can’t add or delete individual songs for the current playlist. I can only replace the entire queue. It is the same for all music sources. This new version so far has done nothing better and many things much worse, this one  being the biggest for me so far. What gives? Anyone else experiencing this?

                There is no playlist functionality. I don't see it as a listed known issue on Sonos or plans to fix.

                  Beech Life
                  Contributor I
                  May 17, 2024

                  I have had Sonos products for years and have built over 50 playlists, all my old CD’s and purchased downloads are stored on an external hard drive. This update has wiped out all my efforts and left with me limited listening ability with just access to streaming services only. The interface is awful and far too many screens to navigate. Being unable to choose music and line it up for play is a basic function for all players, it is impossible to choose an individual track off an album without the whole album being added to the queue, no function to edit the queue either!! I don’t believe this was ever tested before being released, I am seriously hacked off that there is no way of going back to the previous version until these items are ironed out. 😡

                   

                  Update: I have a few personal playlists on Qobuz, these have also disappeared despite the fact there is an option, when selected there are no playlists listed. This “upgrade” has nothing for me, it's a downgrade as far as I'm concerned. 

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