Sonos last.fm only updates after switching play back to a device and only caches 50 songs

Hi ​@Parsnip62 

Again, Last.fm integration is not Sonos App functionality - if I fed your statement back to my colleagues, that is the answer I know I would get. I know it’s not the answer you’re looking for, but it’s the only one available.

I do understand your consternation. Music services are responsible for their own integration with our API, however - they must write the code that produces their container in the Sonos app. This is why we are able to offer so many services - if it was up to us to maintain each container, there would not be the hundreds of available services that there are today.

Last.fm used to be a music service, but I now understand it to just be a scrobbling service now. How that differs when it comes to our integration as compared to other services, I don’t know. I seriously doubt, however, that it us that is responsible for their integration - it’s just not how it works. They have said what they apparently felt they needed to say - the evidence is posted above. My internal contacts do not agree. 

I hope this helps.

​@Corry P

Again, thanks for the reply. This is an occasion where it would definitely be beneficial for your product folks to reach out directly to customers so that they can better understand the context of what is requested. Going through a conduit just isn't working despite your efforts. 

That won't happen though - Sonos has not previously demonstrated such an interest for its decision makers to engage with customers, so why now. Wishful thinking on my part, sadly. 

BTW, my job is an application Product Manager. I get the process. I get how it works. I know that decisions have to be made on priorities. I also do my work a bit differently to you guys by making the time and effort to reach out to customers directly. That's on me. It's a shame Sonos does not.

I also don't take functionality away from customers without telling them, then basically telling them to deal with it. I'd get fired if I did that. And / Or my company would lose business. 

I'll just register my disappointment once again. You'll read it and move on. And nothing will happen. 

Reread the paragraph you quoted, I never said it was part of the app. If you take a moment or two to read the links, which includes information from Sonos you would see that you have this all backwards, it requires Sonos to fix the integration. This is functionality that was part of the players when I bought my first Connect 15 years ago. Last.fm predates SMAPI. Sonos borked this with the updates and it’s bull sh@t that we weren’t warned that Sonos was  breaking this and it’s bulls*** Sonos is not fixing this. 

Moderator Note: Modified in accordance with the Community Code of Conduct.

I want to bump this. The issue, which is clearly on Sonos’ side, is still not implemented.

And they have made it clear that they won't. 

I know the company has more important things to do deal with right now, like stying solvent, but it's honestly not good enough that we find ourselves in this situation. 

To me it looks more like they have absolutely no clue what they are talking about. Last fm has made it super easy for third parties to incorporate their API. A big portion of their most intensive users would benefit from this (thinking that last fm users are mostly audiophiles).

They don't want to know. They're not interested. 

For many years I used last.fm in combination with Sonos in Germany - not often, but again and again, e.g. to search for rare songs. Since the app revision, the service has disappeared permanently and I am appalled by this. I urgently request that last.fm be reimplemented.