Contributor I

Answered

Sonos app can't find a Sonos system

Forum|Forum|1 year ago
March 10, 2025
17 replies
759 views

I have a simple setup, 2 Sonos Ones as a stereo pair in my home office. I frequently have issues with the system not being found, or one speaker dropping out, meaning a frustrating time resetting, rebooting and trying to reconnect.

Today, the app can’t find a Sonos system - I’ve added each speaker several times without any issue being reported in setup (speakers chime and seemingly connect). I’ve deleted the app and reinstalled. I can press play on the speaker itself and it plays the last thing I was listening to. Nothing has changed on the home network, wifi strength is good, everything else has remained connected without problem.

I really want to like my Sonos system, but these repeated connectivity issues are just ridiculous. I shouldn’t have to regularly spend hours trying to identify where the problem is and set up the system up again.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Pools-3015

Try powering off everything: router speakers and your phone and wait about 5 minutes.

Then starting with he router, power it on and allow it to fully boot. Once it has booted up, plug the speakers in one by one allowing the first one to fully boot before you power on the second.

Power on your phone and connect to your system.

I would suggest assigning static IPs to your speakers from the router and making sure that you have Local Network selected in the Sonos app settings found in your phone settings.

Show previous replies

buzz

Grand Maestro

At times I find that the system seems impatient. I’ll start the controller and see the “System not found” message, but if I wait a few seconds everything is discovered.

M

mvosloo

Trending Lyricist III

At times I find that the system seems impatient. I’ll start the controller and see the “System not found” message, but if I wait a few seconds everything is discovered.

That’s the new normal (prior to the May update everything appeared almost instantly). But since the last update a lot of users including me are finding that their devices randomly disappear and reappear.

And let’s be clear. Since May last year, a very large number of users have had barely functioning systems despite various promises that everything would be fixed before the end of the year.

buzz

Grand Maestro

As part of the update SONOS has started using some of the latest network and WiFi technology. Some networks do not support this. Router defaults may be at issue and an update of the router’s settings will mitigate.

M

mvosloo

Trending Lyricist III

As part of the update SONOS has started using some of the latest network and WiFi technology. Some networks do not support this. Router defaults may be at issue and an update of the router’s settings will mitigate.

Thanks for the info. However I’ve just installed a brand new router so it’s unlikely to be this.

But do SONOS expect their users to update their network to run their speakers? We already had the fiasco of moving from S1 to S2 that bricked some SONOS devices.

Amazon seem to be able to do just about everything that SONOS can do without any issues. Yes the speaker quality isn’t as good but their software/hardware doesn’t constantly cause problems.

buzz

Grand Maestro

Which model router?

buzz

Grand Maestro

When in diagnostic mode, if you assume that the issue must be [ … ] or cannot be [ … ], you are likely to be blindsided.

M

mvosloo

Trending Lyricist III

Which model router?

The router is irrelevant. The problem occurred with both routers (different routers, different internet provider).

But even if it was a router issue, it seems that nowadays with SONOS you have to be an IT expert to keep the system running. It used to be relatively simple. I wonder how many people who don’t know about forums and have limited technical skills have just given up?

Sign up

Login to the community