Sirius Xtra channels skipping prematurely

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The Sirius Xtra channels (not the live DJ’d channels, but the shuffled themed channels) seem to sometimes (but not always) skip to the next song prematurely, like after 3 minutes into the song, so before the song ends. This doesn’t happen when I stream from the Sirius app, only when I’ve started playing the Xtra channel from the Sonos app. I’ve confirmed this behavior with other Sonos users I know. Does anyone have a solution?

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mattyk2Answer

Contributor I

That suggests an issue with your speakers not having ‘clear’ access to the SiriusXM servers, and is more concerning if others are experiencing the same thing. Unfortunately, SiriusXM uses different servers for the Sonos content, so testing with their own app doesn’t hit the same data stream. Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Ot could also be a DNS issue between your area and the SiriusXM servers, but that does seem much less likely.

And if it is an issue with the data being fed to Sonos, they could contact SiriusXM and talk to them about the data stream from the server that is dedicated to the Sonos stream.

I just got off the phone with Sonos tech support. After some troubleshooting, we determined that the issue wasn’t with my particular account, since the issue also occurs with Sonos’ test account. The tech talked to his “back office” and reported that they are unaware of any connection issues between Sonos and SiriusXM. He said they reported it, but couldn’t offer a timeline for resolution (understandably). I suppose I have to live with it for the time being.

Airgetlam

That suggests an issue with your speakers not having ‘clear’ access to the SiriusXM servers, and is more concerning if others are experiencing the same thing. Unfortunately, SiriusXM uses different servers for the Sonos content, so testing with their own app doesn’t hit the same data stream. Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Ot could also be a DNS issue between your area and the SiriusXM servers, but that does seem much less likely.

And if it is an issue with the data being fed to Sonos, they could contact SiriusXM and talk to them about the data stream from the server that is dedicated to the Sonos stream.

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Bruce

M

mattyk2AuthorAnswer

Contributor I

That suggests an issue with your speakers not having ‘clear’ access to the SiriusXM servers, and is more concerning if others are experiencing the same thing. Unfortunately, SiriusXM uses different servers for the Sonos content, so testing with their own app doesn’t hit the same data stream. Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Ot could also be a DNS issue between your area and the SiriusXM servers, but that does seem much less likely.

And if it is an issue with the data being fed to Sonos, they could contact SiriusXM and talk to them about the data stream from the server that is dedicated to the Sonos stream.

I just got off the phone with Sonos tech support. After some troubleshooting, we determined that the issue wasn’t with my particular account, since the issue also occurs with Sonos’ test account. The tech talked to his “back office” and reported that they are unaware of any connection issues between Sonos and SiriusXM. He said they reported it, but couldn’t offer a timeline for resolution (understandably). I suppose I have to live with it for the time being.

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Airgetlam

Glad, at least, that the source is determined. We’ll all need to wait for SiriusXM to ‘fix’ the issue. You might put additional pressure on them by contacting them directly, rather than hoping theu’ll pay attention to Sonos, who has zero financial relationship with them.

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Bruce

M

mattyk2Author

Contributor I

Glad, at least, that the source is determined. We’ll all need to wait for SiriusXM to ‘fix’ the issue. You might put additional pressure on them by contacting them directly, rather than hoping theu’ll pay attention to Sonos, who has zero financial relationship with them.

Follow the money, got it.

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Airgetlam

Heh, maybe. I’ve always had the opinion that the average CS rep pays more attention to a ‘subscriber’ who gives the company money, rather than any ‘distributor’, who doesn’t. Which ignores the fact that a distributor reaches much further, in terms of numbers of potential customers.

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Bruce

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pinnema

Lyricist I

I’ve been having the same problem, glad its not just me!

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