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Avid Contributor III
Mar 19, 2025 10:43 AM UTC
Answered

products dropping off; app not finding system

Since last update, I have products dropping off. They just stop p,aging. App on Mac doesn’t find system.  When I do about system, I am not seeing WMO’s or 2morrow1.  Just started to happen.  Any ideas?

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Sotiris C.
Sonos Staff
Mar 20, 2025 10:29 AM UTC

Hello ​@esko2953, welcome back!

I am sorry to hear you are having connection issues with your Sonos system.

First thing you could do as a troubleshooting step would be to refresh your network, by rebooting all networking devices involved. Start with your router → Sonos → Controller (smartphone / tablet)

Seeing in your Community profile that you have a Sonos Boost, I would suggest removing it from your Sonos System, as the wireless network capabilities of home routers has improved over the years.

Please have a look at our Support Article Switch Sonos between a wireless and wired setup on how to do so.

You can also check Reduce wireless interference as it is one of the main reasons for rooms dropping out in a Sonos system.

If you are still experiencing connection issues or require further assistance in order to resolve this, please reach out to our Support Team for live troubleshooting.

They have tools at their disposal to provide you with information and advice specific to your system and what it reports.

I hope this helps.

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.

1 reply

Sotiris C.
Sonos Staff
Mar 20, 2025 10:29 AM UTC

Hello ​@esko2953, welcome back!

I am sorry to hear you are having connection issues with your Sonos system.

First thing you could do as a troubleshooting step would be to refresh your network, by rebooting all networking devices involved. Start with your router → Sonos → Controller (smartphone / tablet)

Seeing in your Community profile that you have a Sonos Boost, I would suggest removing it from your Sonos System, as the wireless network capabilities of home routers has improved over the years.

Please have a look at our Support Article Switch Sonos between a wireless and wired setup on how to do so.

You can also check Reduce wireless interference as it is one of the main reasons for rooms dropping out in a Sonos system.

If you are still experiencing connection issues or require further assistance in order to resolve this, please reach out to our Support Team for live troubleshooting.

They have tools at their disposal to provide you with information and advice specific to your system and what it reports.

I hope this helps.

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Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.