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Playbar is a pain

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Am I the only one who complains about the extremely useless wifi settings of Sonos and their constant failure? Playbar has become a real pain in the neck. It has messed up both my wifi settings and my modem's settings and each of the 10 different Sonos devices needs to be set up again. I am really fed up with it. It is not user friendly at all. I wish I could get a Samsung soundbar and solve the cinema problem like this, it would be both cheaper and more user friendly.

 

Moderator Note: Changed the wording of the thread title. Modified in accordance with the Community Code of Conduct.

Best answer by nik9669a

firatengin wrote:

I actually opened a topic with some anger. Because I was happy with the playbar despite the sound settings etc. errors. 2 days ago it stopped seeing the wi-fi so I connected it with an ethernet cable. But this time both the controls in the application got worse and the problems of seeing and not seeing other products started. Then the modem lost communication with the computer and mobile devices. I thought this could be because I connected the playbar to ethernet because there was no such problem before. This is the situation.

The Playbar is an old device; the wifi card may have failed.

You’ve not answered most of my questions above, but I would strongly recommend the diagnostics/speak to Sonos route forwards rather than speculating on the forum. 
It will be helpful to others reading this thread if you let us know what Sonos say and how you resolve the issue. 

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5 replies

buzz
  • buzz
  • 23903 replies
  • March 19, 2025

You have started two threads about this issue. Where should someone reply?

Airgetlam
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  • nik9669a
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  • March 19, 2025
firatengin wrote:

Playbar has become a real pain in the neck. It has messed up both my wifi settings and my modem's settings

 

How has it done that?
How can a device change the modem settings?

If a Sonos device has, somehow, changed them: how do you know it was the Playbar and not one of your 10 other Sonos devices? 

Have you generated a diagnostics report and spoken to Sonos support?

What did they advise?

Airgetlam
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Pools-3015
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    Rhonny
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  • firatengin
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  • Contributor I
  • 1 reply
  • March 19, 2025

I actually opened a topic with some anger. Because I was happy with the playbar despite the sound settings etc. errors. 2 days ago it stopped seeing the wi-fi so I connected it with an ethernet cable. But this time both the controls in the application got worse and the problems of seeing and not seeing other products started. Then the modem lost communication with the computer and mobile devices. I thought this could be because I connected the playbar to ethernet because there was no such problem before. This is the situation.

Pools-3015
Forum|alt.badge.img+17
  • Pools-3015
  • Prodigy I
  • 1015 replies
  • March 19, 2025
firatengin wrote:

I actually opened a topic with some anger. Because I was happy with the playbar despite the sound settings etc. errors. 2 days ago it stopped seeing the wi-fi so I connected it with an ethernet cable. But this time both the controls in the application got worse and the problems of seeing and not seeing other products started. Then the modem lost communication with the computer and mobile devices. I thought this could be because I connected the playbar to ethernet because there was no such problem before. This is the situation.

Do you have a managed switch in your network? TP Link, Ubiquiti, Cisco etc? If so, plugging any Sonos product into your network without the proper STP settings will cause a broadcast storm and shut your network down.

N
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  • nik9669a
  • Senior Virtuoso
  • 5541 replies
  • Answer
  • March 19, 2025
firatengin wrote:

I actually opened a topic with some anger. Because I was happy with the playbar despite the sound settings etc. errors. 2 days ago it stopped seeing the wi-fi so I connected it with an ethernet cable. But this time both the controls in the application got worse and the problems of seeing and not seeing other products started. Then the modem lost communication with the computer and mobile devices. I thought this could be because I connected the playbar to ethernet because there was no such problem before. This is the situation.

The Playbar is an old device; the wifi card may have failed.

You’ve not answered most of my questions above, but I would strongly recommend the diagnostics/speak to Sonos route forwards rather than speculating on the forum. 
It will be helpful to others reading this thread if you let us know what Sonos say and how you resolve the issue. 

Airgetlam
Pools-3015
2 people like this
  • Airgetlam
    Airgetlam
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    Pools-3015

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