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alphonse55
Contributor I
June 6, 2023
Answered

Yet another solid orange light defective Roam that won't turn on

  • June 6, 2023
  • 90 replies
  • 77067 views

Has anyone figured out a way to get these things working or am I just screwed for being a loyal customer and early adopter with a first gen roam thats out of warranty?

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    Best answer by GuitarSuperstar

    Charge the Roam for about an hour using the supplied USB-C cable and a 5V/2A (10W) USB power adapter. Then reboot the Roam by following these steps:

    1. Disconnect Roam from charging cables and remove it from wireless chargers.
    2. Hold the button on the back of Roam for at least five seconds until you hear the power-off tone and the light above the Sonos logo turns off.
    3. Wait 10 seconds.
    4. Press the button on the back of Roam to turn it back on.

    If this doesn’t work, submit a diagnostic and contact Sonos Support.

    90 replies

    Biketango
    Lyricist I
    June 6, 2023

    Mine started doing same thing. 

      GuitarSuperstarAnswer
      Lead Maestro
      June 6, 2023

      Charge the Roam for about an hour using the supplied USB-C cable and a 5V/2A (10W) USB power adapter. Then reboot the Roam by following these steps:

      1. Disconnect Roam from charging cables and remove it from wireless chargers.
      2. Hold the button on the back of Roam for at least five seconds until you hear the power-off tone and the light above the Sonos logo turns off.
      3. Wait 10 seconds.
      4. Press the button on the back of Roam to turn it back on.

      If this doesn’t work, submit a diagnostic and contact Sonos Support.

      "Receive with simplicity everything that happens to you." - Rashi
        buzz
        buzz
        Grand Maestro
        June 7, 2023

        There is another reset that is sometimes productive.

        After a hour or more of charging, remove the unit from the charger and hold the power button for 15 seconds. If you slip off the button, restart the interval. If the unit restarts, place it back on the charger and fully charge the unit. You can play while charging.

        Note that this is not a Factory Reset. No user settings will be destroyed.

          slothsandwich
          Lyricist II
          October 13, 2023

          Tried all of this and still have a Sonos Roam brick that only lights up solid orange when plugged into USB-C but never actually charges, responds. Ugh. 

            Ken_Griffiths
            Ken_Griffiths
            October 13, 2023

            Tried all of this and still have a Sonos Roam brick that only lights up solid orange when plugged into USB-C but never actually charges, responds. Ugh. 

            What charger is it that you’re using? Maybe check it’s power output meets the requirements, or that it is PD certified.

            slothsandwich
            Lyricist II
            October 13, 2023

            I’m using the OEM Sonos wireless charger that has always worked until just recently. Chatted with Sonos customer service and they told me I need a faster charger 5V/2A but the one it came with is 5V/1.5A. So frustrating.

              Ken_Griffiths
              Ken_Griffiths
              October 13, 2023

              I’m using the OEM Sonos wireless charger that has always worked until just recently. Chatted with Sonos customer service and they told me I need a faster charger 5V/2A but the one it came with is 5V/1.5A. So frustrating.

              Yes okay, but can’t you remove the Qi pad (and cable) from the supplied power adapter and use the USB-C cable, that came with your Roam, with that adapter instead, as that will provide a higher charge-rate in comparison to the Qi pad? (2.1A x 5V = 10.5W as stated on Sonos.com)

                slothsandwich
                Lyricist II
                October 13, 2023

                Yep - unfortunately my Roam is bricked even when I use correct adapter and USB-C. Orange indicator light stays on as if it’s charging but thing happens. The second I remove power it is a brick. While on power (constant orange indicator), no interaction with buttons. 

                  slothsandwich
                  Lyricist II
                  October 13, 2023

                  By “correct” I mean third party with exact 5V/2A requirement and OEM USB-C cord that works on other devices just fine. 

                    Ken_Griffiths
                    Ken_Griffiths
                    October 13, 2023

                    By “correct” I mean third party with exact 5V/2A requirement and OEM USB-C cord that works on other devices just fine. 

                    How many charge intervals and power-button (P/B) resets - (not factory resets) - off it’s charger, did you actually try with your Roam?

                    What were the steps precisely that you tried to get the Roam to work?

                    I would personally suggest a minimum of two attempts and maybe even go onto try upto 4 x P/B resets with one hour USB-C charge in between each one.

                    Always remember though to do each of these resets whilst the device is off its charger and ‘ideally’ the charger needs to have a power output of 2A x 5V (10W) or higher, or if you have one…I recommend trying a PD certified charger, which will deliver 3A x 5V (15W) power output to the Roam. (Note you will need to change the cable in order to use a PD certified charger - they’re USB-C only)

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