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Mjc1503
Contributor I
March 24, 2025
Answered

Sonos Arc Ultra and Sound Issues with Sky Q

  • March 24, 2025
  • 3 replies
  • 508 views

I have just purchased the Sonos Arc Ultra (one week ago) and I am having issues with the sound not playing on some sky channels and fine on other channels. When I use it direct with the Tv’s Apps it seems to be working fine with Amazon and Disney etc but when playing it back from the SKY Q will not play properly 

 

I can see there are lots of other people with the same kind of issues 

 

Any advice would be appreciated 

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Best answer by Silverthorn

It seems Sky Q has a basic guide for sound issues. Perhaps step 3 would be a start.

 

 

https://www.sky.com/help/articles/sky-q-sound-problems-no-sound-some-all-tv-channels

3 replies

SilverthornAnswer
Prodigy II
March 24, 2025

It seems Sky Q has a basic guide for sound issues. Perhaps step 3 would be a start.

 

 

https://www.sky.com/help/articles/sky-q-sound-problems-no-sound-some-all-tv-channels

"I saw the Stooges and the MC5"
UKMedia
UKMedia
March 25, 2025

Have you checked HDMI sound options under settings?

Remember: Sometimes Red Wine helps :)
    bockersjv
    bockersjv
    Local Superstar
    March 25, 2025

    I use Sky Q and a couple of Sky Q Mini Boxes.  Set HDMI output to Dolby Digital Plus on the Sky Q box connected to the Arc and get full 5.1 on content such as Sky Cinema and Sport.  Lots of DOlby Digital 2.0 content on other channels.  Check that your TV is also passing the signal through correctly.

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