Skip to main content

Answered

30458 Topics
L
Lisa363Contributor I
asked in Speakers
sound volume leveling

I like the overall sound quality from my Sonos One and Sonos Move speakers. However, the volume levels change dramatically from song to song. I use Alexa voice service and Apple Music streaming. Why hasn’t Sonos implemented volume leveling???

3121
Corry P
S
sedrickgatesContributor I
asked in Google Assistant and Sonos
google Assistant just stopped working

Since Yesterday I have lost Partielly then completely all connections to Google assistant.It stated from 1 of my Sonos One, then it extended to a Roam.... I restarted my router and all devices but no joy.It king of worked with e Roam for a minute then went south again after I reconnected a One...Removed all links to Google assistant in Sonos and Google Home.BTW, Google Home only sees a few Sonos devices, not all of them.... Odd.I have then tried to add the service back but it just never manage to do it First attempt after phone reboot takes me to home assistant config and it ends-up not finding any device.If I try again, the Google assistant never shows again, there seems to have a hidden window of it but nothing I do can make it show. I tried this on 2 different android phones, same results. I am now stuck with no assistant at all. Alexa won't activate and So is assistant just did not want to finalize the setup either..… Seriously WTF is goi g onnat SONOS. The giant  connected speaker

5713
M
P
pmj1969Contributor I
asked in Speakers
Problems with connecting Play 1, Play 3 and playbar onto new sonos app

Have had a sonos system for close to 10 years, never had an issue until this new app upgrade. I can connect the Sonos Move and Roam without any issue. Everytime I open the app they are there. As for the 3 off Play 1, Play 3 and the Playbar. I am now well sick to the back teeth of the system finding the speakers after I have reset them then sometimes they connect and then just disappear. For the first time this very evening, and trying to connect the Playbar, it does the same procedure, after a reset, the system finds the Playbar, it connects and finally joins to the network, all good, it then it tries to an update and for the first time I get an error message which says that the speaker is connected but wont show as the update as not worked and until the playbar is updated it wont connect.No idea now how to resolve this issue. I am hoping it is a simple fix and that this will help with the other speakers connecting.

2735
K
E
EradicuaContributor II
asked in Controllers and Music services
Amazon Music Account Linking - amazon.com authorisation (need .co.uk)

I know this has come up before but having followed all the suggestions and apparent "solutions" I'm still stuck with this issue. And I am going to give a far more detailed breakdown of what I've tried/what I am able to get to until I hit a wall and I definitely haven't seen any of this info elsewhere (I did look all over, both here & with Amazon)I have not been able to properly link my Amazon Music Unlimited subscription - I can't manage the library, I can't search/add to library/like or dislike etc, can't control playlists. It does show me my library and I can keep it playing (because in the backend, somewhere, it must show I have a subscription) but basically it's linking a "Prime Music" free or stripped-down version because it's linking to an American Amazon.com domain, and I DO have an Amazon.com account (I was on there back before they even had a UK domain to speak of) and I am also an Amazon Prime member in the UK. This covers audible as well I suppose - I unlinked Audible an

2766
Corry P
G
GEMAContributor I
asked in Speakers
Sonos One microphone

Wieso kann ich beim One das Mikrofon nicht mehr einschalten? Moderator Edit - Translation by Google:Why can't I turn on the microphone on the One anymore?

1785
106rallye
C
Chris SAContributor I
asked in Speakers
Sonos Move

My Sonos Move has gone to sleep mode and can't get it on. I'm in a different location with a different network. How do I factory reset from my Android? 

301
UKMedia
P
Pstuart1187Contributor I
asked in Speakers
how many system owners can you have

Is it possible to have more than one system owner for all sonos devices in the house? If so how do I do this?

2642
106rallye
B
BjorntjeContributor I
asked in Components and Architectural
marantz CR 611 koppelen met Sonos One

Ik heb een Marantz model CR611 die ik graag zou willen koppelen aan mijn Sonos one speakers Iemand een idee welke mogelijkheden er zijn?

412
106rallye
S
Special_one67Contributor I
asked in Using Sonos With A Turntable
pioneer Plx 500 with Sonos

I have a Sonos Beam gen2 and a Move Gen 1. I’d like to use them wireless with a Pioneer DJ PLX500 turntable ( RCA output ). At the moment Beam gen 2 is connected via optical cable to a LG Tv set. Thanks for your help

1644
Corry P
S
skw-lilacContributor I
asked in Controllers and Music services
Pocketcasts: Getting US relevant Ads when listening in the UK

I use Pocket Casts as a mobile app and on Sonos. On the App I get UK relevant Ads, but on SONOS I get US relevant (UK irrelevant) Ads. Is there any way to switch that? Can't really be doing it for the advertisers!

602
A
A
AlexaTakeoverContributor I
asked in Sonos Voice Control
Why can't I add Sonos Voice Assist but Alexa is fine

Hi all,Hoping someone can help. I have the sonos arc ultra, roam 2 and three of the era 300 speakers. They all set up fine, connected to wifi etc, and Alexa works fine. However, if I try to add sonos voice assist I get an error message saying that there is “still a problem adding Sonos Voice Control.” This occurs on all devices. They are all showing up as connected to the WiFi. I’d prefer to use the sonos voice control over using Alexa for privacy reasons, and it’s really frustrating me! The app was only downloaded yesterday and is definitely OS S2. I’ve tried rebooting everything, mics are on, Alexa works perfectly. Not sure where to go from here.Thanks!Charly

1273
A
R
RadioGuyChrisContributor I
asked in General feedback and conversation
"Unable To Play Sonos Radio, It's Not Endoded Correctly"

I’ve been getting the “Unable to play X, It’s not encoded correctly” message while playing songs from Apple Music and saw that it was because some of my older songs have DRM and there’s nothing Sonos can do about it.  That makes sense.  What doesn’t make sense is that this message popped up on Sonos’ own audio product.  “Unable To Play Sonos Radio, It’s Not Encoded Correctly”.  This makes no sense at all and tells me this whole problem is with Sonos and not Apple Music.  Can a fix for this be on the way?  Please?Using the Sonos app on an iPad.

2901
Airgetlam
M
MartiniMayhemContributor I
asked in Using Sonos With A Turntable
Need help connecting Realistic STA-2000 receiver to Sonos 100 Era

I just bought 2 Sonos 100 era speakers I want to use with a vintage Realistic amplifier, which is already hooked up to a vintage turntable-all working fine. I understand I need the Sonos inline adapter BUT I can’t figure out what RCA cord I need and where to plug it into the receiver. I’m seeing cords like a splitter with four male RCA plugs and a single 3.5mm jack that I thought might work. But then reading a few posts talking about using ‘Tape out’ port? Now, I’m just confused. Bottom line is to achieve stereo sound. Ive included pics of the manual. Any help would be appreciated! 

875
M
T
TerryTContributor II
asked in Home theater
Ace feature request

I would VERY much like to be able to play my Arc and Ace headphones (I haven’t bout the Ace’s yet) at the same time. My wife and I have different listening volume expectations. I dare say the I would not be alone in finding such a feature more than useful, particularly if it could be switched.

633
Stanley_4
P
phildirt3Enthusiast I
asked in Controllers and Music services
the sonos system as a whole

Ever since you enjoyed prematurely releasing your piece of crap app in may. I ve had speakers dropping off, cant separate speakers from tv, connection issues. Speakers disappearing from system cant find system on and on and on. The foreign techs are hard to understand. I get got a major investment in this garbage.16 total speakers. Have made dozens off call to your help line . They know your products suck and they may fix an issue but it always comes vack . Wish i could start over with something else. Too late i m stuck. You shouldn’t have released the app till it was ready. Will never buy another product from sonos

3839
Stanley_4
B
BeavesContributor I
asked in Home theater
ARC pops ALL night!!

Please help.  It’s driving me nuts and I have to unplug the unit every day to get it to stop.  The popping is rhythmic and non stop while the unit is off.  The firmware is up to date.  

293
Airgetlam
T
Thebeamergen2Contributor I
asked in Home theater
pairing my beam 2 to family phone

I’m trying to play music from my friends phone. but I can’t seems to connect his phone via Bluetooth .i just got the Sonos beam 2 could it be that Beam cannot support Bluetooth devices ?  What recommendation can I get do I can use Bluetooth connection 

2762
Airgetlam
S
Spen007Contributor I
asked in Controllers and Music services
MyTuner (the app) Sucks!

My tuner keeps cutting out on my favorite station MSNBC, why? Because it is trash, full of ads and poorly updated.Do you have the same problem(s)?PS I live in Brazil and have excellent internet service.

612
M
K
KensingtonOtisContributor II
asked in Speakers
Sub Drops WiFi Connection

I’ve tried everything!  Incredibly frustrating!  I have an early gen Sub that gets through initial WiFi setup and connection to Amp - only to drop it within an hour.  Have tried adding local WiFi network in addition to Sonos dedicated network. Have tried Ethernet connection to set-up, then return to WiFi only - only to have Sub drop its connection yet again. This product is crap compared to all of my other Sonos products that have functioned flawlessly.  Yet it is one of the most expensive I’ve purchased.  Any suggestions would be appreciated. 

1556
Airgetlam
H
HeavyDFBContributor I
asked in Speakers
connection timed out

What does it mean “ connection has timed out” ? Why and what does this mean?

22113
M
O
only1unitedContributor I
asked in Speakers
playbar, connect amps & homepod

I have an a playbar connected to a (Sony TV) that also has an Apple TV box. There are also 2 connect amp’s and a roam in the house.  Just recieved a HomePod as a gift. Is it possible & if so how can I connect the HomePod to the Sonos system?  Thanks for any answers especially those that are not super technical.

353
Airgetlam
R
RoyalewcContributor I
asked in Speakers
music cuts out for 5-10 seconds then resumes

Music cuts out for 5-10 seconds then resumes. Not a wifi problem. My speeds are excellent. Any suggestions?

813
Airgetlam
M
MikeHeContributor I
asked in Home theater
switching b/t tv theater and music?

Trying to switch from tv to music on my system 

2873
Ken_Griffiths
B
BradNTulsaTrending Lyricist I
asked in Controllers and Music services
Listening to private music files on my NAS server - when internet is down

I recall I used to be able to play my local (NAS server) music files when the internet was down.However, lately, I’ve discovered that I can’t even get the app to load win order to select my local NAS server.  As my internet service has become less reliable, this has become more important.(I did not see this exact issue brought up on this forum… which seems odd)Not sure what I’m doing wrong.  I have no issues playing my NAS files when there is internet connectivity.

1245
B
T
Terry DixonContributor I
asked in Controllers and Music services
new app

I just got my sonos out of storage and went to set them up and the app asked me to update no it doesn't know I have a sound bar sub and speakers ???? Now have nothing working ??

663
Ken_Griffiths
Terms & ConditionsCookie settings