Answered

Am unable to connect the jiosavaan app or play on my Sonos Arc from my phone...

When trying to connect my new Ray Soundbar to the Amazon Alexa Service, Alexa doesn't find the Ray.I set up the Ray using the Sonos App, activated the Sonos Skill in the Alexa App and tried to add a new speaker, but Alexa can't find it. I tried it by Android and iOS.The Ray ist working fine with the Sonos App. Ii is connected to the router by LAN, the Echo Dot by WLAN.Any suggestions? Thanks!

I am redoing our office/game room and am upgrading the speakers. I have a dual monitor set up with a docking station with HDMI and 3.5mm connected to a MacBook Pro M2. I game and do some video editing and also just browse and wondering if Era 100 connected to docking station works or is there latency. Would it be be better off with a Beam?

The “add the playlist” option seems to have disappeared from the … menu of the songs. I still see “add to favorites”, “play next” etc… but no more proposal to add the song to a playlist.Does anyone know where that option has gone to?

I have a Sonos amp and Sonance outdoor speakers mounted on my house used mostly to stream music for listening on my deck. During the summer we do outdoor movies in the backyard. I planned to use an arc (recently upgraded to ultra so have the old one around) for the sound and would like use the Sonance speakers as surrounds. Is there an easy way to do this or do I have to modify my Sonos settings for my outdoor “room” in the app every time?

Everytime I try to use the Sonos Ace I have to spend 30 minutes trying to get sound to come out from them and get nothing. I’ve tried switching bluetooth on and off re-pairing, turning off TV swap and nothing works consistently.I don’t know how Sonos could have messed up simple bluetooth connections so much, and multipoint seems to be a complete joke.This morning I’ve tried repairing, switching on/off, everything, and still no sound. These will be getting sent back for a refund.

Is it normal behaviour for the Sub 4 to produce a soft thump after 10 seconds of pausing whatever is playing? Background: connected to arc gen 1 and happens whatever the input (eg hdmi, air play etc) No other thumps or pops during playback etc. Some threads seems to suggest it may be normal indicating going from active to idle, but other have said it’s not normal - so a little unsure if I should be returning or keeping. Thanks!

Sonos 1 app does not work anymore?!? My 4 sonos gen 1 products are useless now. So angry

My sonos One wont work today as it says I must reauthorise it. It asks me to also reauthorise Tunein. Do I have to have TuneIn to make my Sonos work? Is there a work around? 

I have Sonos Beam gen 2 installed to my TV and have now installed 2 new Era100 as surround speakers. It works but every now and then the sound in the Era100 is interrupted for a few seconds and then it is fine again. The problem occurs both via sound from the TV or if I play music.

Update last week my Sonos Ace now have an issue battery won’t last even in off mode charge last night now try to use no battery at all. (Any tricks to resolve this issue? 

Why can’t I use separate music on different speakers in different rooms? Had it before new update. What gives?

I bought a ray sounbar and sub mini as a set. I then felt like I missed the surrround experience as I have 4 overhead speakers from before but I don't have room for two speakers behind my couch so I only bought one era 100 speaker which I was told could sync with the ray sound bar and provide a rear feed. Is this incorrect? Do I need two speakers two have any chance of rear sound? Since the era 100 is sold as a single or a pair I thought it was good to go but I can't get it to sync with the ray soundbar for tv/movies. 

I got an email from no-reply@con.sonos.com about 20 years and 25% discount on most products. Is this an fishing mail? I logged in on the mail, a little bit stupid to not check first.

My SONOS system keeps failing to connect to various speakers even though i have Fibre to my house and good WIFI in the home. Why is this happening and it is very annoying.

Does anyone have an idea if Dolby atmos passthru can work through some of the cheaper LG nano tvs or not? Say, 75NANO82T6B? I have an Apple TV I use to watch most things that would supply the Dolby atmos, so I’m not needing the tv to natively handle it through its own apps, then passing via e-arc to Sonos arc (at present, hoping to upgrade to ultra).I asked lg but I think they misunderstood me asking if the tv itself could handle it. I’m thinking as long as e-arc it will pass the signal on?!ThanksChris 

Hola, I bought last week two Sonos Ace (black and white) thinking that it was possible to use them to watch tv together with my partner. But NO, is not the case. Unfortunately is not possible. Only one can use the Sonos Ace to enjoy theatre and films on TV.When it would be possible this option and when will have the new update with that?Thanks. Sincerely Jordi 

Hi, I’m writing to you from Poland. I have a problem with my Sonos Move 1 speaker. I’ve recently changed home router for a new one and now I cannot connect the speaker. I’ve tried many different things, suggested on sonos website. I even contacted the customer service and chatted with one guy, but he was unable to help me, suggesting that these thing needs further investigation and I should call their help line. Before I do, which is pricy, I want to ask you for help.  While trying to connect the speaker I’ve restarted the app, the speaker itself and it still doesn’t work.I’m sending you a screen recording of me, trying to somehow reconnect Sonos, helplessly failing to do so. Maybe you will be able to help me or see a mistake I do. Sending greetings, Maciej Filipek https://youtu.be/i7CXmTlhJ-g?si=DCGc0iw6CtfjkCPb

Does the 20 years — 25% off promotion not apply to Canadians?

Hi everyone! I have an old Sony sound system that I would like to incorporate into my current Sonos set-up and I am not 100% sure of which components I would need, and how to set-up the connections.The Sony has two stereo speakers (impedance 6 Ohm & 70W of power handling capacity each) and an interconnected module CD player + cassette player + EQ. (pictures below)I already own two Sonos Era-100 that have been paired as stereo pair in a room group.As a minimum, I would like to add the Sony speakers to the Sonos Era-100 room group, so that I could use the SVC to control the music and have it play from both the Era-100 and the two Sony.To do this I am pretty sure I need to buy the Sonos Amp (can it hold both speakers?) and connect both speakers there, I will also need some adapters but I am not sure which ones yet.Ideally, I would also like to use the CDs and cassette player as a Line-in option  into my Sonos system.For that, which Sony output ports should I use: headphones-out (EQ fr

Hi,Can the SUB gen4 or the SUB gen3 work with Sonos Era100 Pro speakers? And if so, can they connect wirelessly? 

Making Ikea book shelf speakers work as rears with my Play Bar and sub, both S1. The Ikea book shelves are S2 apparently! I control mostlyby android mobile. 

My Sonos Playbaris 10 years old.  When I watch a movie with low Bass sounds or music streaming with a lot of Bass it has started distorting the last few months.  I have restarted, retuned, reset to factory. This happens at any volume and not just when it is up high. The device has been mounted in the same spot all this time.  Could it be damaged hardware, and if so can it be repaired?

I had an install done by Best Buy. I purchased the Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos. They took the manual when cleaning up.I tried downloading the PDF, but it shows up the size of a postage stamp no matter how hard I try to print it.  Is it possible to have a manual mailed to me? Who do I contact?

Hi. I am trying to Trueplay-tune my Roam which I use alone in one of my rooms.  But the app asks me to turn on the mic, which is on, and then there is no way to procede further from that screen.. I have tried turning the mic off then on, doing that also before starting the tuning etc etc ....every variation possible! Still get stuck on that mic request screenI tuned all my other speaker setups in various rooms without an issue.  Am attaching a screenshot of where I get stuck