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I have set up a new router and my Sonos arc will not connect via Wi-Fi it is impractical for me to use an ethernet cable I have uninstalled and reinstalled the app done a factory reset on the arc rebooted the router and it was still not connect.  

Since yesterday!?, the alexa voice assistant on the sonos device is louder.Even with the sonos volume set to 1, alexa announces loudly.The music volume can be changed as before from the app or alexa.This has occurred on several of my sonos devices and not on the amazon device.Also, this event is not cured by unlinking or signing out/in between sonos and amazon.Is there a solution?Am I the only one experiencing this?

My current problem is that on my iPhone I only can access some of some of my speakers and it seems different based on where I am in the house/which mesh node my phone is connected to. To further investigate this problem I've been experimenting with the webapp on my hardwired iMac and with that I can play music on every speaker but only certain speakers can be grouped together.Before I jump into some details about the issues I'll give you a full picture of my current network setup. Here’s an image of my current setup: Some notable things are that I've added a wired TP Link TL-R605 router into the setup to allow me to set my Deco mesh system to bridge mode ("acces point mode" per the Deco app).  This was necessary as my Nokia ONT has no routing capabilities, for reference my internet provider is Ziply Fiber and they provided the Nokia ONT.  After that you can see my full network map, the solid lines are CAT6 ethernet runs and the dashed lines are wireless connections.In my router setting

I have a home theater setting with front in wall speakers powered by a sonos amp and rear ceiling speakers powered by a second sonos amp.  I also have a Definitive Technologies in wall subwoofer powered by a Definitive Technologies SubAmp 600 getting it’s signal from the Sonos Amp.  The SubAmp 600 has knobs to control volume, crossover frequency, and phase.  The Sonos app has controls to control volume, crossover frequency, and phase.  My question is, which one of these should I be use to set these parameters?  What should the other one be set at it?  

Hello all … quick question for the group. I am awaiting shipment of my Sub 4, which I plan to integrate with my Arc and existing Sub 3.  When I receive my Sub 4, place it, and power it on, I have a question…When I launch my Sonos app, I know I should be going to the room where I have my existing system set up and use the “Connect Second Sub” feature from within the room.  BUT, when I launch into the Sonos app, won’t it detect my new Sub 4 pretty much immediately and want me to set it up (via a pop up or something) -- before I even have a chance to navigate into my room?Thanks!

Purchased Sonos One speaker 3 years ago, using Alexa voice control, connecting to Pandora.  Everything worked perfectly until 3 weeks ago.  Now, “Hey Alexa, play Thumbprint Radio on Pandora”.  Alexa repeats my request “Now playing Thumbrpint Radio on Pandora”, and then follows up immediately with “What would you like to play next”.  NO MUSIC!  If I unplug the Sonos speaker, then plug it back in, it will work for the rest of the day, but then not connect to Pandora the next day, unless I unplug the Sonos speaker again.  Another work around is “Hey Alexa, play 70s Hits on Spotify” and Sonos begins playing that station (or any other station).  And then I say “Hey Alexa, cancel music”, she cancels Spotify.  THEN, if I say “Hey Alexa, play Thumbprint Radio on Pandora”, she will play the music!  I’ve had 7 (Seven) calls in to Sonos Tech Support and they cannot figure out the problem.  I’ve gone through ALL necessary steps (disabling SKILLS, enabling SKILLS, removing Pandora app, re-downloadi

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I have two Play:1 speakers and have constant problems connecting to the app.  I’ve spent hours trying to reset systems, updated IP addresses etc…. Once I got it all to work then…..it disappears from my app.  NO speakers found.   One of the speakers will still play when I use the button on the speaker,  one will not.   I”m so disappointed with Sonos…..I’ve not purchased anything new and refuse to do so until they fix this issue without needing computer science degree.  In this era of technology, it should be easy.  please provide an easy fix!Thank you.

Hi everyone, I just got sonos ace. I wanted to listen to quiet music in bed and realised they are too loud in the minimum volume setting.I have an IPhone and use Spotify for streaming, and couldn’t find any solution in my phone’s software. As I just bought them I updated them already, and it didn’t help. 

I can no longer control my Sonos system through alexa and i’m tearing my hair out. Note, i’m referring to control via an echo device linked via an alexa skill, not adding a voice controller directly to a speaker.I request a song, alexa states the name of the song, and the zone where i’ve requested it to play, but followed immediately by “hmm, I’m having trouble playing that right now”.I have been through the following steps multiple times based off reading people who have had similar, if not identical problems, but it has not resolved my issue.Disable Alexa Skill De-register all Sonos devices from my Amazon.co.uk account (4 zones in total) I’ve tried this via the Amazon web UI and directly through the Alexa app Remove any voice controllers configured directly onto a speaker (in my case, removing alexa from 1 Sonos Move) Delete the devices from Alexa following the de-registration - did this only on my 3rd and final attempt to sort this Log out of all amazon.co.uk accounts, and alexa ap

My SONOS was working great for the past year- until it wasn’t last week (just as an app refresh was released.) After spending 4 days troubleshooting, with ChatGPT and multiple calls to SONOS, we narrowed down the likely issue to NAT interference between my Vodafone router and ExpressVPN. With that, we unplugged the power from my VPN, and tested with both Sonos radio and Gloval player. They worked. The larger NAT interference solution from the SONOS tech was for me to call Vodafone and ask them to put my router in bridge mode, or switch the router out for a modem. Only snag  is that I’m posted to Germany. Still, Google translate helped me schedule a call with a Vodafone rep later today to try to address the issue. In the meantime, even though my network is showing up in the app, my Sonos radio and Global Player are connected to the app, and I have internet and WiFi working, I’m getting an error message “Something went wrong. Try again.”  Any ideas? My system goes from the cable hard-wir

Hi, I have 3 perfectly great sounding but old Sonos 1, 3 and 5 speakers that I’d like to convert to Bluetooth. Am I right in saying that if I purchase “any” one Bluetooth enabled Roam or Era Sonos device that I can convert all of my current devices to Bluetooth?  If my thoughts from my research are correct will one Roam or Era cover all 3 of my old devices?  Many thanks in advance. Chris

I have an Ultra Arc connected via Earc to my LG tv.  When I set up the Ultra Arc I attempted to have Sonos recognize my tv remote.  It wasn’t working in some aspects so I skipped it. The tv remote controls the volume coming out of the tv.  When I play music through via Alexa through the Arc, end the music and later turn on the tv, the tv remote for sound control is not working.  I can change the volume on the Sonos app.  I usually have to turn of the tv off to get control back. Is there a way to prevent this from happening?

Hi all, I'm possibly looking at grabbing Sub gen4, whilst they are on offer, but I have a question. I know the Sub and mini cannot be paired together.So,I currently have a beam and Sub mini in my living room, a few ones darted round the house and a pair of ones in stereo in my kitchen. Can I unpair the Sub mini, and reconnect it to my stereo pair for music And use the gen 4 with my beam? Occasionally I have music play though all my devices at the same time, how would this work with the mini and Sub gen4?Would it work? Thank you. 

Does adding a Sub 4 impact the experience much more than what i am getting from the current set up of Sonos Arc Ultra and 2 Era 300

I am having a hell of time reconnecting my Sonos One to my WiFi network.  Just when I think I’ve found the secret sequence of steps (and I’ve documented them for myself and AWAYS requires a factory reset and setting up a New System), those steps no longer work and now I’m getting an error message I’ve never seen before (“Your Sonos has been connected to the network but may not show up...”).  What the heck is that?  I can forget about connecting this product to Spotify now.   Come one, guys.  I need a much more repeatable process from you.  Oh, yeah.  One other thing.  Why is the speaker unexpectedly dropping off my WiFi to begin with.  With this new error message I can’t seem to get it back on to where it matters...so I guess the question isn’t relevant.  If this product is too old to support Spotify on a WiFi network, let me know….and if you can guarantee that it will.

Hi, I recently bought a pair of Sonos Era 100 speakers and connected them for stereo. Works fine with Spotify. I then tried to send the sound from my Xming Page One Google TV/ native Netflix projector to the speakers via Bluetooth. The Bluetooth connection works fine, but there is no sound when I watch video and connect it to the Sonos speakers. I tried everything, also removed the stereo couple and tried with only one of the two. No sound. It’s not the projector though - when I connect the projector to my Bose headphones via Bluetooth the sound is crystal clear. Anyone any idea? Could it be that the Sonos Era 100’s Bluetooth simply doesn’t work with projectors? Someone seems to have had the same issue here: https://en.community.sonos.com/speakers-229128/sonos-era-issue-when-connected-via-bluetooth-to-halo-xgimi-6926266 and someone else here: ttps://en.community.sonos.com/speakers-229128/sonos-era-issue-when-connected-via-bluetooth-to-halo-xgimi-6926266 and someone else here: https://e

Seems I still cannot use the Sonos app to find artist albums in full. Is this just me. I really miss the old app...

Hi I have a dilemma with the Alexa announcements not working on all my Sonos One devices. I have 3 Sonos Ones all on the same network, all with the same firmware version. all configured the same but 2 work perfectly and one refuses to make announcements from Alexa routines. Everything else works perfectly on all 3. The only difference between the devices is colour, the 2 that work correctly are both white whereas the rogue device is black. Any clues would be appreciated. 

Dear Sonos Community,I have 2 Stereo Pairs of Era 300s with Sub Mini in my house and just love the sound and dynamics using the Sonos App.Just bought a third pair of Era 300s to use on our patio / winter garden for partys during the summer.The aim is to feed via line in from a laptop as I want to use a software that controls & synchronizes audio, video and lights (via DMX)(Audio stream is: Laptop -> Soundblaster GX6 via Optical -> RME ADI 2 DAC - > Era 300 Line InThe first pure audio test via VLC Media Player was successful, however the max volume and dynamics via line in on the Era 300 are nowhere near vs when I play the same track via the Sonos App. I test various settings re the input gain in the Sonos App, but this did not make a real difference.Since the Equalizer settings etc. in the Sonos App als have an impact while using line in, would I need to crank up the volume in the Sonos App first to the max level to get the full performance of the speakers via line in when

I’ve turned status lights on and off. Muted and unmuted the speakers.  Any others suggestions other a piece of tape?

Hi All,Long time listener…I am having this issue in the Sonos App when I search on Spotify.  More prolific artists have lots of albums but it only adds so many.  I can’t seem to find this issue on the forum anywhere.  Can someone help me out? 

Hey guys, i hope somebody can help me solve this or can tell me what i do wrong :-)Just installed my sonos original wall mounts for the Era 100’s. The wall is made out of concrete, so i used the provided plugs and everything went well.Now i have 2 problems with both mounts it seems;At step 6 i need to place the wall mount into the bracket on the wall and slide it down to “lock” it. Both of my wall mounts wont lock and they’re loose. I can wiggle and move them and this prevents me from positioning the speakers right. So the part with the speaker does not lock tightly with the part on the wall. The 2nd problem is that the mount does not seem to hold the speakers weight well at the ball joint. I unlock the mount with a 90 degrees turn, then i position the Era 100 right and then i lock the mount again. The speaker will not stay in place and the speaker sacks down like its too heavy. See these video’s for the problems: https://imgur.com/a/i5Vl9QlThank you guys!  

I’m planning to purchase 3 pairs of Sonos 8 inch In-Ceiling Speakers (INCL8WW1).Can it be powered by one Sonos AMP or do I need more to use the speakers upto full capacity?

I have a daily alarm set on one of my Sonos speakers.  If I disable that alarm in the app, eg when on holiday, the alarm is successfully cancelled on the speaker, but on the phone app I still get a notification each day to say that the alarm has started.  Is this a bug - is there a fix?