Answered

On Windows 10, Sonos went to//My Computer/Music. Now it goes to//Desktop-PRMVB3Q/Music and there is no such folder. Network profile is private. Music folder is shared with everyone. Firewall not blocking. Radio station plays on the Sonos just fine.

System consists of 5 x Play 1 speakers all updated . Works fine , purchased 2 x Roam speakers, system sees them but will not update. Tried all solutions recommended. Purchased Era100 speaker and likewise system sees speaker but will not update. I am thinking of closing down all speakers and changing the speaker plugged into router from a Play 1 to the new Era 100 to see if it is a compatibility issue anyone had experience if this please?

Can you pair 3 Sonos move 2 speakers together?

Hi,I’m planning an audio setup for my living, dining & kitchen open space, which you can see on the plan and the 3D sketch above, with the measurements.I was thinking to install Sonos architectural speakers: - 2 pairs of Sonos In-Ceiling 8” for the living and dining area (vaulted ceiling) and - a pair of Sonos In-Ceiling 6” for the kitchen area (flat ceiling).Each speaker will have a dedicated ceiling-box it will be installed in and all 6 of them will be connected directly to a single AMP with a Helusound 400 2x2.5mm2 cables. I read in Sonos guidance that the Trueplay won’t be possible if there is a mixture of speakers connected to the same AMP, which I’m planning to use here. I’m considering changing a pair of 6” to 8” but it may be an overkill for such a small area.Speakers in these areas will be used for music only. Having a separate TV room for Home Theater setup. Here are my queries, hope you will be able to help me or point me to the right direction on:Would 2 pairs of 8” be

My Sonos roam was working perfectly fine a couple days ago and now it is showing a flashing red light. I have tried to charge it and I have switched out the chargers and it is still happening. The speaker will connect to my phone and other devices and it will tell me that the music is playing but no sound comes out. 

I have a pair of Era 100’s set up as a stereo pair.  I have a CD player which is connected to the line input on the right ERA100.  When playing CD’s the left ERA100 suffers momentary loss of signal.  If I connect the CD player to the left ERA100, the right one suffers momentary signal loss.  I have replaced the cable and tried another CD player and also tried a hard wired connection from my iPad.  Again, no matter what the source, the transmitted channel suffers losses when using the line input.  There is no problem at all if I connect my iPad via Bluetooth, nor is there any problem playing radio or Amazon music.

Connecting is a damn nuisance. Often turn the speaker on and struggle to get a connection. No other Bluetooth product has ever given me a problem, but Sonos does.

Bonjour,Plus possible d'envoyer ma musique directement sur sonos Arc à partir de mon téléphone en Bluetooth ou wifi direct il ne détecte plus sonos arc, mais la five.Je n’ai plus d'accès à l'interface Home sonos sur ma tv samsung, difficultés à associer système sonos Arc Home cinéma et une sonos five, impossible de créer un groupe d'enceintes. Problèmes de réseau wifi. instabilité chronique du système surtout quand je groupe la sonos arc et la five.Merci d’avance pour vos reponses et conseils Moderator edit:Google Translate- No longer possible to send my music directly to Sonos Arc from my phone via Bluetooth or direct WiFi, it no longer detects Sonos Arc, but the Five.I no longer have access to the Sonos Home interface on my Samsung TV, difficulty in associating the Sonos Arc Home Cinema system and a Sonos Five, impossible to create a group of speakers. WiFi network problems. Chronic instability of the system especially when I group the Sonos Arc and the Five.Thank you in advance for

Hi the wifi and true play won't connect on the sonos app anymore so can't listen to spotify...

I used to happily listen to Radio Swiss Classic IT on Sonos. Then came the 'Catastrophe'!The station disappeared and I cannot get it back. The radio station say there is nothing wrong at their end. I guess it must be more fallout from the disastrous software update?  

My Sonos Move powered off while playing and a red light is flashing on the front.

I have a movie room that’s 18’ x 39’. Two sub 4’s are not sufficient. The rear of the room is dead compared to the front.  We have two Sub 4’ in the front corners, and we want to add two more Sub 4’s in the rear corners of the room, but Sonos does not allow more than two subs to be connected to an Arc Ultra.Is there a way around this without getting two sonos amps and running another brand subwoofer from a sonos amp?

Add me to those multitudes where Airplay can’t connect to Sonos Beam.Been working for three years.Just stopped.Any solution? Step by step? (Work ok with other devices in my home.)

I have just purchased a second Play1 to pair with my original one. No problem playing them individually but pairing just will not happen. I get the message saying pair with the same model, well they are!

I just installed the Tunein app on my iPhone, I added Tuneis as a service to my Sonos app. I am trying to listen to a podcast and it plays through my Sonos speakers “Welcome to Tune-in!” and it plays a 30-second advertisement… but the actual podcast itself never starts playing. I press the Play button again and the “Welcome to Tunein” 30-second advertisement starts playing again. How do I get the actual podcast to play? Also, I tried to listen to the same podcast through the iHeartRadio service and it said “Unable to play (podcast name) the connection to iHeartRadio was lost”. How do I fix this? All I want to do is listen to my favorite podcast through Sonos!

Hi, I know this question was already asked several years ago, so I thought maybe it’s been updated since.I’ve got an Arc Ultra, Sub 4, and 2 300s, and I’d like to use a different configuration when listening to music then when watching TV. Basically, I’d like turn off the surround sound, when listening to music.Anybody know how to do that easily?Thanks everybody.

I have 6 x Sonos Ones and SL’s, 2 x Sonos Amps and 3 x Sonos Ports which, as you can imagine, was a huge investment on my part to channel my YouTube Streaming Music via my Android phone across my property. Recently YT Music (YT) stopped working. When I try to play a YT playlist, I get the spinning circle of death on the play symbol. On the 1 time out of 15 it works, shuffle no longer works. Or it plays one different song then repeats the 4 songs its already previously played. Then it goes back to not playing at all.     I have unlinked my account, relinked, reset my router, ‘forgotten’ my entire system, reset and reconnected every one of my components, uninstalled the app, reinstalled it, relinked YT, and relinked components. Sonos S1 gives me a really helpful option to download a google chrome app instead of downgrading my system to work on the S1 App.I see you can connect to the system by bypassing the Sonos App completely and connect directly to the system via the Spotify app. Howev

Long time Sonos user (>10 years). First time post.I have been using the S1 app until now as part of my system was not compatible with S2/New App.Removed Play 5 (Gen 1), added Era 300 and moved to New App today.More painful than expected and needed to do a factory reset on each item and add into new system in New App. Finally got set up, however I am not able to use the queue function. Play Now, Play Next and Add to end of Queue all do not work (across all streaming apps and music library via NAS).Replace Queue does seem to work, with music starting immediately. Tried a reboot of router, reboot of all products and reboot of app. No change.is the queue problem still a known issue or should it be working?Any ideas on how to resolve much appreciated. Thank you 

Hello,I use my 2 Era 100 + sub mini with an Apple TV, so with Airplay 2.After about 30 minutes, no sound...I need to unplug and replug (power off, then power on) the Era 100 to be able to have the sound again.Is it a known problem? How to fix it?Thanks for your help and advice.BR

Primary Sonos one was disconnected for a time.  Now cannot report or reboot it.  Help

It shows I’m signed in to my account but I cannot login as the system owner. It’s an endless loop, I have uninstalled, reinstalled the app, and done everything I can think of short of wiping the whole system and starting over. Help please. 

I’m running Google Home, with both Nest Mini (2nd Gen) and Nest Hub (2nd Gen) devices, and a Sonos system comprised Sonos Ones and Sonos Fives.I have added “Works with Google” to the Google Home for Sonos, and set my Sonos speakers as the default speaker for each of my Google Home devices. This worked perfectly to allow me to play music from Spotify and control it using voice commands to Google.In the last few months, it’s stopped working.If I ask a Nest Mini (2nd Gen) device to play music, it works as expected, playing on Sonos as it always has.If I ask a Next Hub (2nd Gen) device to play music, Google responds and says it’s playing on Sonos, but nothing actually plays. If I start music playing on Sonos from my phone and then ask a Nest Hub what’s playing, it can tell me - so it’s as if Google can get information from Sonos, but not give it commands.I’ve tried Sonos support and didn’t resolve the issue. It had me factory reset the speakers, remove Sonos from Google Home and reset ever

I have a system with a Sonos ultra arc + 2 one sl + one sub gen 3. everything was working fine, except true play which is a misery. now the app request I log in as system owner. I am the system owner.. it was working previously.. I have reinstalled the app but still the same error message..

Hi everyone,I'm struggling with a strange issue with my Sonos Connect (Gen 1, S1 app), and I’m hoping someone here might have insights. I’ve tried everything I can think of, but I still get no sound output. Here’s what’s happening:Setup:Sonos Connect (90, Gen 1) running on Sonos S1 Connected via RCA output to a NAD amplifier Tried multiple cables and different input ports on the amp Amp works fine with other sources (e.g., CD player, phone via AUX) Also tested with a second Sonos Connect – same issueWhat I’ve Tried:Checked all volume settings – Set output to Variable, increased volume in the app Tested different outputs – Tried both RCA (analog) and digital (optical/coaxial) Tried a different amplifier – No sound through a second amp either Tested Line-In on Connect – It detects the input but still doesn’t output sound Grouped Connect with other Sonos devices – Other devices play audio, but Connect does not Restarted and power-cycled everything – No change Factory reset both Sonos Conn

I have different user profiles in my Amazon music account for different people in my household. I can access Amazon music through the Sonos app, but it doesn’t see the profiles in Amazon music. How do I fix this?I use the Android Sonos S2 app.