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Hi.  I am running two 16.1 systems in different homes - one was cloned from the other several years ago as Sonos had no other way to copy Playlists.  I now want to move a couple of speakers from one home to the other.   I havent upgraded anything, and the comments on the new App continue to tell me that is the right decision for me - Music Library, Playlists, ...and without a roll back plan when I discover the new system wont work with my currently fully functioning wireless I never will…..   So now to the question.If i take these speakers (a PLay 3 and a Play One), that are running identical software, and using my 16.1 app on the Android that is now dedicated to Sonos, will it allow me to add them, or will I get the ‘you need to do a system upgrade”.   Is there any genius out there that has either done this, or knows what might work.  I sadly suspect the moderators will respond with a party line telling me that the new app is great, but nope, not until there is a roll back option.   (

Upgraded the Sonos Controller for Mac to the latest version. I’m running Sequoia 15.4.1. When I try to access my system, the Controller says it can’t find it and something about firewall. I’m not running a firewall (double checked that). I can control my Sonos system with my mobile app just fine. Any ideas

Hi there. Just purchased a Project T1 SB turntable, and want to connect it to my Play5. Is this adaptor from Amazon all I need? I'm starting to get a bit confused re. Male/female 🤣https://amzn.eu/d/5sljqHZ

Trying to add NAS ip address using sonos app on Android phone. When I get to add address, keyboard on phone doesn't appear. I've try resetting and using other device (android tablet) but have been unsuccessful. 

Hey folks, I would love if everyone checked their Era 100s and 300s and see whether the back and forward buttons take a more deliberate (longer or harder) press than compared to the play/pause and volume slider buttons.It seems to be less sensitive and I need to press it multiple times to get it to register a touch? I wonder if this is a fault or by design.CheersVideo test attached  

Inacreditável!! ambas caixas pararam de funcionar!não consigo conectar, app não acha atualização !! Moderator Edit: Google Translate- Unbelievable!!both boxes stopped working!I can't connect, the app can't find an update!!

Today was the fifth time in the past several months when our Sonos system randomly started playing music. This typically happens sometime between 4:15 PM central time and around 9 PM central time. initially, it was Amazon prime music that was automatically playing. So we deleted the service. Today the service was Sonos Radio. Which we never listen to. As we only listen to Pandora radio. We cannot find any posting on the Support website how to stop this sudden and somewhat alarming event to occur. Can someone please help?

I have a projector with an ARC HDMI output at the back of my theater room. I have an ARC ultra in the front of the room by the screen. I’d like to route the HDMI along the ceiling totaling maybe 35-40 feet. Is there any HDMI cable  that can handle this distance? What kind of cable? I have a 50’ HDMI from walmart that skips audio about every 30 seconds for a split second each time, When I moved the ARC ultra so I could plug in with the HDMI provided with the ARC ultra, the skipping was fixed, so I do think it’s the HDMI issue as opposed to wifi or some other problem.   

Apple officially released Spatial Audio support to third parties for airplay 2. Does the Sonos team have a plan to implement this feature and if so what is the rough timeline for this? I love the sound of Spatial Audio on my pair of era 300s but don’t enjoy having to use the app to do so. I’m prepared to take them back and wait until this feature works with airplay 2. I don’t want to have to though, so a fast follow for this feature would be a high priority for me. 

Recently I'm planning to buy a nas to stream my music library with my Sonos system. Is it gonna be possible with the Ugreen DXP2800? I'm not planning to buy a plex premium account, I just would like to use the nas as a streaming media center. Do you think it's gonna work flawless? Thanks

When trying to install Google assistant on my new sonos arc I select the installation but after selecting open assistant the spinning wheel just keeps going. Try again comes up but Judy the same thing happens  I am so over all the issue with sonos. Very disappointing 

Over the last few days, when I have tried to play music, a message pops up on the app, saying that it’s unable to play music because the account is being used at another location.I have never had my speakers out of the house. My wife is the only other person using the app that is connected to my speakers. There have been no changes to speakers. No changes to Wi-Fi. No changes to the YouTubeMusic account which I stream most of my music from.  What do I need to do to be able to listen to music again?I can still listen to YouTube music on other devices, so I can’t believe the problem is with YouTube.   

En écoutant Apple Music via Sonos, je perds les fonctionnalités des paroles normalement disponibles sur l’appli Apple Music.   comment faire pour les activer ? 

I have a Play Bar, play 1 surround sound and gen 2 sub connected on wifi, using Apple TV and Sony TV on Dolby 5.1. Since the app incident, my sub has simply stopped any output. I can see it’s connected to the Play Bar in the system but there’s no bass, vibration, sound. I’ve spent time chatting with Sonos and sent all my diagnostics, but to no avail. Has anyone else had this issue?

I yesterday updated as recommended the link for Android 12 and updated my Sonos Era 100 speakers.  The updates stopped them from playing the raadio stations.  Alexa responds when I ask it to play for example BBC Radio 2 but then nothing.  Previously I could ask Alexa to play various radio stations with no problems.  My speakers are only 6mth old.Any suggestions on how to fix this.  When I bought the speakers I didn't have to set up skills to play the radio stations but now I keep being prompted to set them up..I only want to listen to various stations 

why cant hey sonos find BBC radio stations

Is a SONOS Connect Amp serial 1603 a Gen 2? I am pretty sure Gen 2 starts after June 2015 so March 2016 should be 99% Gen 2 right?

Hi, I would like to stream music from my Mac computer directly to one of several sonos speakers that I would like to purchase.  I’m thinking about purchasing a port-Network Audio Streamer that will connected directly to my computer and play what I want without relying on some paid streaming service.  More importantly, I don’t want to a phone or phone app to control anything.  I wish to have my computer directly control my sonos speakers.  I understand to control the equalization of sound (bass/treble) you have to use a phone app which is fine and hopefully that’s a one time setup, however if I want to play music, I don’t want my phone to control anything. I do not want to walk over to the other room where my phone is to play music, stop the music etc…  or, If my 4G network is down, broken, or if I lost, or temporarily misplaced my phone somewhere, it would render my system useless for days.Would I be able to stream and control my music directly from my computer?

  I was eating when I decided to turn off my sonos ace and when I turned them back on you would only hear on the right side however the noise cancellation and the left side buttons work perfectly as I try to restart and reset them but nothing works. 

Hi,Does anybody knows when it will be posible to pair two Sonos Ace with Sonos ARC?  Regards.

I have a Sonos Beam and two Sonos ones for our TV, the Ones only kick in when music is playing.  How do I get the ones to play all sounds?

Hi, thanks in advance for any help or suggestions. I have been using HiFi Cast for more than a year with no issues at all. It was able to play to Sonos media renderer and all of my Sonos speakers played perfectly.It seems that in the last few weeks (not sure exactly when) that something changed. Now HiFi Cast will only play to one room at a time. Here is the odd behavior that I can't seem to get past. In HiFi Cast if I go under connected devices it displays all of my Sonos speakers, but only one speaker can be selected at a time. If I try to select something different it exits the connected devices screen and kicks me back out. If I then return to connected devices screen it will have made the change, but again just the one room is selected. I am unable to open the settings for each connected device although I see the gear icon beside each Sonos room.I have the following rooms in Sonos: Arc Group which has the Arc, a pair of Sub 3 and a pair of Fives.I have another room called Sides wh

Hello all,The connection of the play 1 device with my Sonos system doesn't seem to work, even after a reboot.The lights go from red to white, then orange and green.It worked with another play1 thou 

Is there a way that you can set the sub audio settings to a preference for Music or TV input? Ideally I would have the sub set at 0 while watching TV/Movies and when swapping over to music the sub setting automatically adjusts to 3 as a set setting instead of having to go into the app, settings and changing manually.

I am trying to set up new amp to existing system and when I get to the prompt to push the “press the button on the sonos amp with the flashing light” and it shows picture of join button on rear of amp.I push this button and nothing happens.Is there a solution for this? I have tried all the advice on support. Thanks