Staying On, and Re-establishing connection with WiFi Network

Question

I am having a hell of time reconnecting my Sonos One to my WiFi network.  Just when I think I’ve found the secret sequence of steps (and I’ve documented them for myself and AWAYS requires a factory reset and setting up a New System), those steps no longer work and now I’m getting an error message I’ve never seen before (“Your Sonos has been connected to the network but may not show up...”).  What the heck is that?  I can forget about connecting this product to Spotify now.   Come one, guys.  I need a much more repeatable process from you.  Oh, yeah.  One other thing.  Why is the speaker unexpectedly dropping off my WiFi to begin with.  With this new error message I can’t seem to get it back on to where it matters...so I guess the question isn’t relevant.  If this product is too old to support Spotify on a WiFi network, let me know….and if you can guarantee that it will.

Airgetlam · Accepted Answer

I’m sorry you’re having such difficulties , unfortunately there isn’t much detail in your post for this community to grab on to in order to build a mental image of your system, and suggest any real solutions.

I am curious as to what Sonos Support said, when you called in. Sometimes their comments can suggest ways to assist your system in properly recognizing the Sonos One, and get it connected so you can use Spotify.

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