Skip to main content
Answered

Using Play:1 on new app

  • May 31, 2025
  • 3 replies
  • 67 views
P

I have two Play:1 speakers and have constant problems connecting to the app.  I’ve spent hours trying to reset systems, updated IP addresses etc…. Once I got it all to work then…..it disappears from my app.  NO speakers found.   One of the speakers will still play when I use the button on the speaker,  one will not.   I”m so disappointed with Sonos…..I’ve not purchased anything new and refuse to do so until they fix this issue without needing computer science degree.  In this era of technology, it should be easy.  

please provide an easy fix!

Thank you.

Best answer by Stanley_4

Sounds like you should contact Support, they have tools we users can't access to look at connection issues.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

Stanley_4
  • Stanley_4
  • Lead Maestro
  • 12407 replies
  • Answer
  • May 31, 2025

Sounds like you should contact Support, they have tools we users can't access to look at connection issues.

P
  • poorexperience
  • Author
  • Contributor I
  • 1 reply
  • May 31, 2025

Thank you, I’ll try that.  hard to get people on the phone these days.  I appreciate the response.  

buzz
  • buzz
  • 24656 replies
  • May 31, 2025

How long do you wait after that “No speakers found” message? Sometimes I notice rhat something is sleeping will wake after a few seconds. (Not minutes or hours)

Terms & ConditionsCookie settingsAccessibility statement