Answered

Why are my 300s coming on by themselves???????

A while ago I upgraded from Era 100’s to 300’s in my living room and I am now trying to swap an old Sonos speaker for one of the 100’s. It now says that I have a “Living Room 3” set up and that my “Office” no longer has something connected.How do I delete the 100 from whatever room it is trying to be in to reassign it to another room that used to have a different speaker assigned to it?

The volume slider keeps disappearing from the app.  The SONOS app is garbage, but the inability to control volume now makes the speakers GARBAGE too. Wednesday I switched internet providers.  WiFi in new router was configured the same as previous router, including same name and password.  SONOS speakers would not reconnect, even after cycling power.  Create a new WiFi network and follow instructions to use app to change network settings.  Only 1 of 3 speakers come back.  Nothing would bring those speakers back.  Following other threads on this forum, did factory reset on speaker.  App could finally find the speaker, but stated I could not use the speaker until firmware update.  WTF.  Updated.  App still said I needed to update firmware to use speaker, but also told me the firmware was up to date.  WTF.  Following another thread on the forum, cleared app data and cache… no help… and uninstall / reinstall app.  Both non-functional speakers request update.  Perfoem update and finally get

Es normal que mis sonos ace se escuche un sonido estático en el modo ambiente? Moderator Note: Google Translate- Is it normal for my sonos ace to hear a static sound in ambient mode?

In the iOS app, I would like to be able to add multiple podcast episodes at once to the play que. E.g. by clicking the three dots of a podcast show and choosing “Add to End of Queue”. Today, in the TuneIn or Sveriges Radio channels, it is not possible to add multiple/all episodes in one click to the que. Unlike songs/albums/playlists in the Spotify “channel”, you have to add each podcast episode manually, one by one. Very tedious.It is a mystery why this simple ”feature” has not been added yet. After all, the ability to play podcasts has been around for 10 years or so.In the desktop app it is easier to add multiple episodes though, than in the iOS app. Another podcast related problem is to add podcast episodes in chronological order (or simply reverse the play order of the que). Many podcasts is published with the newest episode at top. But in some cases, as with audio books published by free public radio, this is creates a problem, since you want to listen to the book podcast episodes

I have a sonos amp to tv with in ceiling speakers. All worked fine for a couple of years. Intermittent audio from tv for a mouth or so now no audio from tv but all fine streaming music just no tv audio. I’ve changed HDMIs over and still the same issue. Any ideas?

Something strange is going on with my Beam 2. First time since I have installed it 2 years ago. When playing stuff from YouTube sound volume is automatically going down or sound is completely muted. I did factory reset of my soundbar and still no change. Anyone experienced something similar?

I recently purchased a Beam 2 to use with an LG C4 and Roku 4K Express stick. No matter what I try, I can’t get the Roku to passthrough Dolby Atmos. The audio always registers as stereo PCM on the Sonos app. Atmos works just fine when I use the native apps on the TV. I have tried various audio settings on the Roku, but I keep getting stereo audio when I should be getting Atmos. Any suggestions? 

Listening to records through Sonos Beam (Gen 2). My record player is connected to a preamp via RCA then to Port via RCA as well. Port is grouped with Beam in the app as Line In. It worked fine until about 2 months ago. The Port keeps cutting in and out. sometimes for a few seconds to a few minutes. There’s no rhyme or reason and basically renders listening to record pointless and is an irritating experience. All software is updated, I’ve unplugged and pugged several times. Audio delay is set to Max (2,000 ms). Everything is set up maybe within 3’ from my router.No idea why this started or how to fix it. Please help. 

Is the controller ever going to get better and actually be in control? Had to leave radio on today for 4 hours when out because Sonos wouldn’t let me turn off, having tried for 20 mins before leaving. Regularly have songs stopped and switched but most infuriated about simply not being able to connect whilst having speakers playing in rooms I’m not in. C’mon Sonos - SORT IT OUT!

Is there an option to block others from messing with the volume of the sonos app?

I have a Sonos Beam Gen 2 and I wanted to buy some Play:3 for surround sound and to do Dolby Atmos but I don't know if it's possible...

I’ve got a set of two SONOS Era 100’s plus the Beam 2 soundbar but no TV. It all works fine, unless I want set my PC’s output sound to the SONOS groups which seems impossible at first glance as Beam 2 does not support BT. No cable connection possible. Any idea on how to set it up in a tricky way? When I remove Beam 2 from the group it all works flawlessly with pair of 100’s.My SONOS set up for this room is Beam + 2 surrounds.

I have a turntable with preamp connected to Sonos connect line in that is connected to my receiver via line out. Does the Sonos connect convert that signal to digital and back to analog or does it pass through as analog?

Is there another method to reboot Beam (Gen1) if the standard one of unplugging and waiting doesn’t work? I’ve done it several times and still not seeing the green flashing light. It’s solid white. Thanks!

Old story by now but here it is: in the Sonos app (latest) on iOS (v18) was (finally) able to add my MacOS Music library hosted on a Mac Mini. However, I noticed that a new album I had added to the Music library was not appearing in the Sonos app. The default setting, I believe, is to update the library every night. Clearly not happening. I tried to manually update the library (“scan for new content”) but that did not help. I deleted the library but the app became stuck on scanning even though I had deleted the library. So I deleted and reinstalled the Sonos app and it still showed that that it was scanning (which is weird as deleting an app on the iPhone removes all of its files; maybe the Sonos app is pulling some setting from the Sonos servers?). Anyway, after much force-quiting and restarting the iPhone the scanning stopped. Now I cannot add my Music library back. I keep getting the “access denied” message. Nothing has changed on the Mac Mini in terms of sharing, etc.. I verified t

I inherited a wall mounted Play 1 speaker, one Play 1 speaker, and I want to add one more speaker to create stereo sound, which sonos speaker should I buy that is compatible with the Play 1?

I have accidentally created my Era 300 as main speaker under ‘Your System”.  How can I move it to my Arc Ultra as surrounding speaker? Thank you.

hiput order on my mobile got pending paypal payment twice eventually got order on laptop third pending payment i hope i wont be charge for all cos of glitch :Panyone expirienced simmilar ?thx 

Where do I go to get the settings of sub, bar, etc.. ?

I have owned the Arc Ultra for a few months and I always planned on building up to the full surround kit as i could afford. So today, I pulled the trigger on the sub mini and a single era 300 (i cant afford 2 right now, ill add the second one next month). Is is true that you need to have a pair of era’s to add them as a surround speaker? I have tried adding it to my system 30 times, factory reset everything, reinstalled the app, firmware updated on my router...literally every newbie troubleshooting step i can think of, thats why I need an expert to step in. My system is all set up with the arc ultra and running perfect, when I add the Era 300, no matter what I choose, it adds its own room everytime. So say my arc ultra is set to “Den”. when i add the era to den it creates a “den 2” everytime. I cant fix it. It also wont run as a surround speaker. I just have to enable them both as seperate speakers playing the same sound. So its not surround sound, its just 2 speakers near each other p

Anyone know anything about a Wireless Music System Zoneplayer ss, or the ZonePlayer ZP120?

Hello, good afternoon. I have a question please. If I have two different Sonos accounts (i.e. two systems registered with two different emails), is it possible to manage the music from both accounts with a single Sonos App? That is, play music from a single device (for example a tablet) regardless of the location? Could I control the music from any internet connection without having to be physically at the location? Thank you in advance.

Dear all,Customer from Spain, product SUB Gen 3 shows a price of 899€ - 200€ = 699€ And then I expected to have extra 25% (so final 524,25€) for the 20 years, I do all the process until payment but the extra 25% is not applied.Any help?Thanks.

I just bought the Arc Ultra, the Sub 4 and 2 Era 300. Then found out I don't have eARC on my tv. Will I be able to use all those channels with the optical adapter? I read the optical cable only support 7.1 and the Arc Ultra alone has 9.1.2 and I'm adding the dedicated sub and the 2 surrounds. Will I be very limited in my sound quality?