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Hi, my system comprises a Panasonic 55” 4k tv, Sky Q 2TB, Sonos sound system (Beam , Sub and 2 Play 1 as rear speakers), I also have a QNAP NAS that is linked to my Nvidia Shield Pro and have a major issue changing between Hdmi 1 (SkyQ) and Hdmi 3 (Nvidia Shield) as all my sound disappears and the only way I can get the sound back is to switch everything off at the wall and then turn it back on again, there must be an easier way to do this but have tried so many ‘solutions’ that I am doing my head in.Cheers 

What is the best level of sound for the rear era 100’s for surround sound?

For the past month or so my Sonos Arc has been dropping out periodically while watching television.  I believe it is rebooting itself based on the white pulsing status light.  I have tried quite a few troubleshooting steps but have not been able to solve the problem.  It is occurring approximately every 45 - 60 minutes.  Using Sonos ARC, Sonos Sub Gen3, Vizio P75 television and AppleTV 4k.  So far I have tried the following.Factory reset of soundbar Two different new HDMI calbes Plugging soundbar into different power outlet Changing CEC setting on Vizio television to ARC Only Rebooted Apple TVAny other recommendations?

Hello, I tried looking for conversation that would help me place my ERA 300 for surround sound.  I recently purchased a large package with the ERA 300’s as the surrounds.  Where I will place them is in a big open room in which I can not place them at eye level behind the sofa.   I have been directed by my significant other that she will not allow any stands behind the listining area and no movement of furniture.  I have attached pictures of place areas on the wall where she is ok with having having them.  They would be 8 feet high, with close to 3 feet above the speaker on the first ceiling shelf only getting higher from there.  They would be close to 2 feet behind the listening area.  I was going to order the angled wall mounts that can angle down to around 30 degrees and to the side 5 degrees.  Do you all think this would be acceptable placement with my limitations.  Any advice welcome that could help me with placement without upsetting the gf.

Hello, since the new update I can not create or save alarms.I use an iphone 14 pro max with the newest app updateand an old iphone 7 plus with an outdated app. I onlöy can add/update it on an outdated app (iphone 7plus) now...From the current app and main device (iphone 14 pro max) I can not edit or save it.Still can not create or save on both devices.

Hola, en Colombia donde encuentro servicio técnico para Sonos?, barra Beam2 no enciende

Factory reset both units….either unit sets up first all ok .Second unit goes through the process all ok until it tries to connect to the router via temporary wifi facility ..It sees and I can select the correct router ID but on proceeding it’s says the password is incorrect …even though it was correct for the first unit ..that’s it, back to square one !!!

I recently purchased a Sony K50S30 and a Sonos Gen2 beam.  Both were installed by a 3rd party from Best Buy.   The issue is that every time I turn the tv back on the sound is coming from the tv speakers.   I can disconnect the eARC/ARC and make the beam work that way or I can press the power button on the tv remote and do a restart or I can unplug tv and beam,  disconnect everything connected to tv, plug tv and beam back in then go to the Sonos App and select TV setup and follow those instructions and then it works.   All this just seems wrong for equipment I have only had for 2 weeks.   Any help would be greatly appreciated. 

Why can I not view or create alarms in the new mobile (iphone) app?I can with the desktop app on a PC. My old alarms are still working.In the new iphone app I can create an alarm, it saves, then doesn’t work. Next time I open the alarms it is not there.

I have used an alarm for white noise while sleeping for years. It is from a track on spotify. The alarm comes on a specified time at night, and turns off at the time I wake up. I have always used one 3 hour track, set on a repeat loop.  For the last few months, the most horrible thing has been happening. At the end of the track, Sonos starts playing random music - often rock, dance, hip hop - I have no idea where it’s from. But I wake up in the middle of the night to loud music. I sometimes have internet connectivity issues in my bedroom (though this has never affected my white noise alarm for the last 3 years), so tried plugging in my sonos. No luck. I tried playing the song directly from spotify on my phone on repeat and casting to the speaker, but it failed partway through the night (probably from bad connectivity?). I tried switching Sonos speakers (I have a Play 1, Play 3, Sonos One) - no luck.  I am guessing this is due to an app upgrade. Does anyone have advice about how to reli

After a very frustrating phone call with Sonos customer support, I was finally told that my new Ray is not compatible with a TCL Roku IR remote.  Was told that Sonos  engineers are working in a fix.  Normally I would return this but I am 2 days out of the 30 day return window.  Does anyone know of a work around for this problem with the Ray? TIA

Here it is.  i have a defective unit (Roam) that I need to return for replacement. Spoke to CS service and received a return number and form to complete with credentials. Receiving a second email confirming return number and steps to follow to return the unit. Was supposed to get a separate email with the shipping labels that never came. Spoke to CS again (two more times) and they said labels were sent to email address (after confirming email). Of course junk/spam folders were checked and nothing there. Last CS rep I spoke to said they would escalate to return department that would send labels…..crickets…..crickets…..no labels,no follow up nothing.Very disappointing from a company I have been loyal to for many years.  How hard can it be to send a shipping label via email ???Apparently for SONOS it is really hard seeing all the different posts regarding this same issue within this community.  Just wanted to share another less than satisfied customer experience with you all. 

I have a surround sound system in my home with 2 amps howeber the app doesnt let me re set the amos and it only connects ti 1 of the 2 amps but doesnt tell me which one

how do I program my home sonos system: 4 speakers, a sub and a beam? I used to have it programmed for different radio stations all week, but now I can’t find the tab to begin programming

Sonos fails to find devices , or let me setup a new network after I changed Internet suppliers and therefore router. This after the sonos app not finding my music for 6 months is very frustratingI have searched a bit on google for a solution, but so far no help.  My phone app aks me to add a speaker or component, but then says wifi isnt connected, connect to a wifi, . There is no way to get to settings to try there.If I go to help centre it does give me an update network button, but when I try that it tries to do one device at a time, but cant find any devices, probably because it is looking on the old network. I have tried switching 3 of my 4 speakers off, connecting one via ethernet to the new router and then resetting this one, but it has made no difference. Why is there not an option to just update your network regardless of your speakers.  I am stuck in a loop I cant get out off, which presumably renders my speakers as binnable. If there is no simple solution anyone on here Know o

Hi all, quick question. I previously had a Sonos beam and 2 ones’s for about 5 years. I have recently upgraded to an arc ultra and 2x era 300’s as surrounds.  my question is does/ has anyone had a similar experience to what I’m about to describe.  Firstly I stream music through airplay, Xbox series x and sometimes my Samsung 2024 qled tv.  I expected when I upgraded for the sound difference to be night and day, my dad has one era 300 and when I listened to it before purchasing my set up I was blown away with the way the speaker filled a room much bigger than mine with ease, I listened to the arc ultra at an electronic store and again it sounded fantastic.  I then purchased and installed my set up and heavy heartedly must say that it sounds marginally better than my previous beam and Sonos ones.  I have watched every video under the sun, tried everything I can and even spoken to Sonos support who said there was a few things they needed to fix on their end (I can’t remember exactly what)

Sonos won’t log me in, even though the credentials are correct, it will not give an error, it just disappears as if I’m logged in, but I’m not.?

My play 5 speaker stopped connecting to the WiFi network - seemingly a common problem based on all of the threads. I ran a diagnostics as advised on here and got the code below.Sonos simply advised my speaker is faulty and because it is out of warranty they offered me 30% off a new one should I return it.I wondered if anyone has had any luck with getting their speaker repaired? Its such a shame to let it go especially when a new one is so costly.  Moderator Edit: Recorded and removed diagnostics number.

Hello - Any recommendation for Sonos ERA 300 wall mounts? Looking to mount upside down and worried about bracket unable to hold well. Read bad reviews about Sanus ERA 300 wall mounts on a few forums. So looking for suggestions. Thanks 

I use my iPad as the controller for Sonos but sometimes I can’t switch the Sonos off! I can actually switch off the iPad and the speakers keep playing? Very weird. I have to shut down the app then go round and switch the speakers (x4) off at the mains and back on again to make them silent? 

Why should I buy Sonance ceiling speakers over another brand of the same quality?  What benefits will I get?Looking to use 1 pair as surrounds when paired with an Arc Ultra and Sub.The other pair as a stand alone zone in a kitchen.  

I own a Sonance Mag 6.1 outdoor speaker system, my question on the Sonance 8.1 system they offer a wiring harness, can this wiring harness be used for my Sonance Mag 6.1 system. Also on my system the subwoofer is passive, would I be able to swap out the subwoofer for a larger one as long as it's passive? 

Hi there, I have a Sonos Play 5 Gen 1 I got second hand and I want to connect my iPhone via wifi or a line in cable. I can’t add to wifi using the app because the speaker isn’t found and I can’t play through a line in cable as yet as I don’t know which one to buy that connects to my iPhone. Just hoping some music comes out soon! Hoping you can help 

Hi just checked today 24th April 2025, I could not find True Play menu in Sonos App for Android, i'm 100% sure i have used it few days ago. Below is the screenshot as a proof    

how to setup a tv with 4.1 speaker system with no center channel speaker?