Skip to main content
Contributor I
May 25, 2025
Answered

Apple Music works from Sonos app but not from Alexa

  • May 25, 2025
  • 26 replies
  • 1163 views

Until recently I regularly used my Amazon Echo Dot (Alexa device) to start playing music from Apple Music on my Sonos speakers using the Alexa Sonos skill. Recently it stopped working--either nothing plays or Alexa gives some “I can’t do that” error. If I have the Sonos app open on my phone while this failure is happening, I can tell my request to Alexa has succeeded in part because I see a stream of messages like this in the app:

In the Sonos app I can search for something and pick a match from Apple Music and successfully play the matching track. All of this implies to me that there’s neither a networking problem nor a problem with my Sonos system’s connection to Apple Music. (I did the “reauthorize” operation just in case; it didn’t help.)

Any ideas?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by mishkin

As reported in that Reddit thread, the problem (which had been acknowledged by Amazon) seems fixed as of today. 

26 replies

Lyricist I
May 27, 2025

Exactly the same issue here! 
 

is it working for anyone yet~?

Lyricist I
May 27, 2025

It’s working for me now.

Lyricist II
May 27, 2025

Appears to be working ok for me now. Not sure how but it is 🤷🏻‍♂️

Lyricist II
May 27, 2025

I hate to say it but I’m so glad it’s not just me. I’ve rebooted all Alexa devices, Sonos devices and a full reset on orbi. I hope this is fixed swiftly for everyone !

Did the exact same thing as you all have done.  Bought a new updated orbi and I was thinking that is what screwed it up.  So glad to see the exact issue is not just me

And those Orbis aren’t cheap! I noticed orbi pushed me an update yesterday which fixed the issue of being able to login is admin on the orbi app but I doubt this was the issue with Sonos and Apple Music 

mishkinAuthorAnswer
Contributor I
May 27, 2025

As reported in that Reddit thread, the problem (which had been acknowledged by Amazon) seems fixed as of today. 

Lyricist I
May 27, 2025

Working. Extra step I had to do was remove Sonos skill from the Alexa app. Add it again.

Authenticate. Done. 

Thanks all