Apple Music works from Sonos app but not from Alexa

Forum|Forum|1 year ago
May 25, 2025
26 replies
1163 views

Until recently I regularly used my Amazon Echo Dot (Alexa device) to start playing music from Apple Music on my Sonos speakers using the Alexa Sonos skill. Recently it stopped working--either nothing plays or Alexa gives some “I can’t do that” error. If I have the Sonos app open on my phone while this failure is happening, I can tell my request to Alexa has succeeded in part because I see a stream of messages like this in the app:

In the Sonos app I can search for something and pick a match from Apple Music and successfully play the matching track. All of this implies to me that there’s neither a networking problem nor a problem with my Sonos system’s connection to Apple Music. (I did the “reauthorize” operation just in case; it didn’t help.)

Any ideas?

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Best answer by mishkin

Apple Music won’t play via Alexa : r/sonos

As reported in that Reddit thread, the problem (which had been acknowledged by Amazon) seems fixed as of today.

Show previous replies

C

CB27

Lyricist I

I contacted Sonos support and they confirmed it’s a known issue

H

Hbunny

Lyricist I

Did they say what they are doing about it?

A

Akkus

Lyricist II

Very relevant question, whether they are doing anything about the issue they are well aware of. When I contacted Sonos support couple of months earlier on another matter (it was about the entire drama around Lossless), they said they were aware of the issue and had absolutely no plans of fixing it

1

1bullstag

Lyricist II

Add my name to the list of unhappy Sonos customers regard the Apple Music issue. Like others I’ve tried all the suggested “fixes” nothing works.

S

Smittyg

Lyricist I

I hate to say it but I’m so glad it’s not just me. I’ve rebooted all Alexa devices, Sonos devices and a full reset on orbi. I hope this is fixed swiftly for everyone !

Did the exact same thing as you all have done. Bought a new updated orbi and I was thinking that is what screwed it up. So glad to see the exact issue is not just me

T

Tony999

Lyricist I

Same here! Driving me nuts — I’ve reset wifi, removed voice assistants, rebooted everything, switched Alexa to Google, but nothing works. Apple Music streams fine via AirPlay or directly from the Sonos app. Feels like a Sonos issue. I’m out of fixes!

U

Usertop

Lyricist I

This is frustrating and I have the same issues, I was about to purchase some additional sonos products. Not now I am not. When will this be fixed I wonder.

G

Gavin_GB

Lyricist I

Spent my day trying to fix this issue. I factory reset all device through the house and setup everything from scratch, delinked all account, relinked/reauthorised Alexa service, Apple Music, only to be left with the same issue. Really frustrated, such a bad user experience. Like others Apple Music can be accessed and played in app but the whole family uses Alexa to play music and getting the same error as stated by others.

I hope that Sonos will get this fixed a.s.a.p!