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Contributor I
May 25, 2025 1:49 AM UTC
Answered

Apple Music works from Sonos app but not from Alexa

Until recently I regularly used my Amazon Echo Dot (Alexa device) to start playing music from Apple Music on my Sonos speakers using the Alexa Sonos skill. Recently it stopped working--either nothing plays or Alexa gives some “I can’t do that” error. If I have the Sonos app open on my phone while this failure is happening, I can tell my request to Alexa has succeeded in part because I see a stream of messages like this in the app:

In the Sonos app I can search for something and pick a match from Apple Music and successfully play the matching track. All of this implies to me that there’s neither a networking problem nor a problem with my Sonos system’s connection to Apple Music. (I did the “reauthorize” operation just in case; it didn’t help.)

Any ideas?

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mishkinAnswer
Contributor I
May 27, 2025 3:59 PM UTC

As reported in that Reddit thread, the problem (which had been acknowledged by Amazon) seems fixed as of today. 

26 replies

Lyricist I
May 27, 2025 12:24 AM UTC

Exactly the same issue here! 
 

is it working for anyone yet~?

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Lyricist I
May 27, 2025 10:33 AM UTC

It’s working for me now.

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Lyricist II
May 27, 2025 11:55 AM UTC

Appears to be working ok for me now. Not sure how but it is 🤷🏻‍♂️

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Lyricist II
May 27, 2025 11:57 AM UTC

I hate to say it but I’m so glad it’s not just me. I’ve rebooted all Alexa devices, Sonos devices and a full reset on orbi. I hope this is fixed swiftly for everyone !

Did the exact same thing as you all have done.  Bought a new updated orbi and I was thinking that is what screwed it up.  So glad to see the exact issue is not just me

And those Orbis aren’t cheap! I noticed orbi pushed me an update yesterday which fixed the issue of being able to login is admin on the orbi app but I doubt this was the issue with Sonos and Apple Music 

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mishkinAuthorAnswer
Contributor I
May 27, 2025 3:59 PM UTC

As reported in that Reddit thread, the problem (which had been acknowledged by Amazon) seems fixed as of today. 

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Lyricist I
May 27, 2025 9:15 PM UTC

Working. Extra step I had to do was remove Sonos skill from the Alexa app. Add it again.

Authenticate. Done. 

Thanks all

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