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Mark Harvey
Contributor I
February 1, 2025
Answered

alarms

Unable to set alarms. 
System fully updated. 
All existing alarms deleted but nothing new is saving. 

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    Jamie A
    Jamie AAnswer
    Sonos Staff
    February 4, 2025

    Hi ​@Mark Harvey, 

    I’ve had a look into our internal information and there is currently an issue with the iOS app where some users are unable to create, edit, or save alarms. If you are using an iOS device, then this could be the issue you’re running into. 

    While our team is aware of this, we don’t have any additional information or an ETA to share on when this will be resolved. The current workaround is to use another device, like you’ve seen with your desktop app. I’ve marked this thread as having this issue and will update you if there are any changes. 

    I hope this information helps.

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    19 replies

    Jamie A
    Jamie A
    Sonos Staff
    February 3, 2025

    Hi ​@Mark Harvey, welcome to the Sonos Community!

    I’m sorry to hear that you’re having issues with alarms on your system. I’ve tested this on my own system which is also running the latest version and I was able to add, edit, and delete alarms without any issue. I’d recommend trying the following steps:

    • Restart the device running the Sonos app.
    • Remove and re-add/Reset the Sonos app.
    • Try with a different device.
    • Restart your router and Sonos speakers.

    I hope this helps!

      Mark HarveyAuthor
      Contributor I
      February 3, 2025

      Hi

      thank you I had done most of that already. 
      I’ve done it again.

      I’ve come to my other house and the same problem happens here as well so it’s not the speakers or the router. I have deleted and reinstalled the app which is based on the laptop here but also on my phone.

      I cannot set any alarms. 
      I would welcome a solution because it is very inconvenient, please. 

       

        Mark HarveyAuthor
        Contributor I
        February 3, 2025

        They work on my desktop app.

        i have deleted and reinstalled, again, the app on my phone but it doesn’t recognise any new alarms. 

          Jamie A
          Jamie AAnswer
          Sonos Staff
          February 4, 2025

          Hi ​@Mark Harvey, 

          I’ve had a look into our internal information and there is currently an issue with the iOS app where some users are unable to create, edit, or save alarms. If you are using an iOS device, then this could be the issue you’re running into. 

          While our team is aware of this, we don’t have any additional information or an ETA to share on when this will be resolved. The current workaround is to use another device, like you’ve seen with your desktop app. I’ve marked this thread as having this issue and will update you if there are any changes. 

          I hope this information helps.

          Mark HarveyAuthor
          Contributor I
          February 4, 2025

          Hi

          Really appreciate you being so candid but it’s really a pretty unsatisfactory position to be in.

          My desktop app can operate the house Sonos. How can I make it control the speakers in my other house or can I not? 
           

          best wishes 

          Vembley
          Lyricist I
          February 25, 2025

          I tried to set my alarm last night only to find that the setting had completely gone again.  I cannot believe, as someone who has worked in IT, that something so fundamental can go wrong - who manages the testing and release to updates - this is ridiculous and to read that there is no ETA on the solution is even more shocking.

           

          Maybe it’s time to go back to a good old fashioned solution
           

          Victoriia

            WMorecroft
            Lyricist I
            February 26, 2025

            I’ve had the same issue with the alarm not being able to be saved for around 6 months, tried to return the speaker to its factory settings, uninstalled and installed the app again and still doesn’t work. 
             

            The alarm element is really important for me, really poor responses from Sonos and by the sounds of it no proper update to when this will be resolved. 

            Vembley
            Lyricist I
            February 27, 2025

            It’s a total disgrace - maybe it’s time for consumer power and to move away from them.  

              Sooonosuser33
              Sooonosuser33
              Contributor I
              April 26, 2025

              I also cannot create new alarms or edit existing ones. I’ve tried it on the macOS, the iOS app, and the android app and nothing works. And have the ones that I do have that will default to the annoying chime sound. WTF

              ColinvZ
              Trending Lyricist II
              May 13, 2025

              This is extraordinarily pathetic! All my alarms disappeared and no new alarms cannot be created. Come on Sonos, get your act together or pack up and go home!

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