Contributor I

Answered

alarms

Forum|Forum|1 year ago
February 1, 2025
19 replies
555 views

Unable to set alarms.
System fully updated.
All existing alarms deleted but nothing new is saving.

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Best answer by Jamie A

Hi @Mark Harvey,

I’ve had a look into our internal information and there is currently an issue with the iOS app where some users are unable to create, edit, or save alarms. If you are using an iOS device, then this could be the issue you’re running into.

While our team is aware of this, we don’t have any additional information or an ETA to share on when this will be resolved. The current workaround is to use another device, like you’ve seen with your desktop app. I’ve marked this thread as having this issue and will update you if there are any changes.

I hope this information helps.

Show previous replies

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ColinvZ

Trending Lyricist II

I can report that my alarms have inexplicably started working again. No further reboots or software updates so I assume it was fixed on Sonos’s server.

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EMIA

Contributor I

I can report that my alarms have inexplicably started working again. No further reboots or software updates so I assume it was fixed on Sonos’s server.

I have the exact same problem as you did, difference is that i still have it...

You didn't do anything, it was fixed by itself?

Airgetlam

You must be in the ‘some users’ group that the moderator mentioned.

Bruce

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EMIA

Contributor I

You must be in the ‘some users’ group that the moderator mentioned.

..and as i woke up this morning it had fixed itself for me as well 😄

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DebA

Contributor I

This has been happening to me too. Very hit or miss, mostly miss. Keep waiting for a global fix to come thru. Sonos used to be so good!

Airgetlam

On the offhand chance your issues aren’t the same as those that have already been ‘fixed’, have you called Sonos Support directly to discuss it? There is always the possibility there isn’t a ‘global’ fix, depending on the issue that is affecting your system.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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DebA

Contributor I

Thanks for the reply. No, I have not since I am usually experiencing this at night before going to bed and forget in the morning. Will try to find time this weekend (will write myself a note now). What’s odd is that there was no issue until recently.

Dogdad

Headliner III

Thanks for the reply. No, I have not since I am usually experiencing this at night before going to bed and forget in the morning. Will try to find time this weekend (will write myself a note now). What’s odd is that there was no issue until recently.

The Clic app for Sonos has alarms and works great.

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DebA

Contributor I

Will check that out. Thank you!

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