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Hi, Can anyone help with authentication of a 2nd hand product please? Thanks

Can anyone help. Amazon music randomly stops working and comes up with the message 'no content available'. It's happening more often now since the latest update. 13/01/2025. 

I use a Sanos Era100 for my PC sound. When switching screen or even low sound results in the speaker switching off/standby mode type. Is there away to just have it on as normal all the time? Thanks,.

I have just purchased a Sonos Ray. When I set the output of my tv to audio system, trying to adjust the volume the onscreen display increases or decreases the number but the sound level doesn’t change when using my tv remote. What am I not doing?

Hi, I have 2 Sonos speakers and a sound bar. Just had a new Internet provider and have managed to install one of the speakers to the internet. However can’t see from the App how to reinstall the other two as a Group. I’m sure it’s straightforward if you know!Cheers Roger 

HelloI have sonos sub mini and sonos sub gen.2. I want to change this between my to tv rooms. Do they have the same power cable so I only can switch theese two units? And not take the cables down the wall.

Why can Alexa toggle night mode on but not off?Im trying to set up a scheduled routine so it till come on at 10pm and toggle off at 9am for my wife. Very frustrating given this is a premium product .

I have a Sonos Beam in my lounge, and a Play:3 in my kitchen.The two rooms are remote from the router (and there are thick walls between them all, so I have cabled into the two rooms from the router, and fed both cables into switches.From the switches I have then cabled into a TV and a Sky Q box in each room, and also cabled into the Sonos Products in each room. They are therefore all on the same SSID by hard wire.To allow me to have wifi in the lounge and kitchen, I have a TPlink access point in each room, which have been”cloned” with the same SSID.I have no problem walking between the three rooms with my I-phone, and wifi is automatically picked up in each room, with only one network showing available in each room (same SSID)However, when I run the Sonos app, and move from room to room, the total system is not shown; only each product in that room. I spent a long time on the phone with support, deleting and setting up a whole new system, but it doesn't seem to have cured the problem.

I received a dused Zoneplayer S5 and can’t get it to work.  I got the S1 app but the player is not seen by the app.  The power seems to be intermittent, the light comes on and then disappears.  Should I try to reset it? But how?

We have a Sonos sound system that has six amps which power speaker zones around our house.  For some reason, the speakers on one of the zones randomly disconnects from Sonos on occasion and we have to wait a while for Sonos to recognize it again before we can use them.Anyone know why this might be happening?

some years ago one of the bands I follow released their albums with a remaster and it comes in 5.1 surround I want to make the most of my blue ray player here and set it up once in a while to play thesei have an older play bar connected to the tv the blue ray player is attached to then I can add my sub mini and the pair of Play 1’s I have - I assume it would be Playbar - centreSub mini - subwoofer Play 1’s - rear channels am I right in thinking Sonos will just auto adjust the 5.1 surround to meet what it has ? 

Hi Very similar to this thread:  If I use the iPhone app, search for “Easy Hits” and filter by Apple Music, I see a playlist called Easy Hits. The icon is a tea cup. All well and good.If I go to music.apple.com, search for “Easy Hits”, I see a playlist called Easy Hits. The icon is a tea cup. All well and good.If I use play.sonos.com and search for “Easy Hits” I see two folder icons, “Recently Added” and “Apple Music Playlists”. BOTH ARE EMPTY.If I use the legacy Windows app, I also get no results. EMPTY.So a total lack of consistency across the Sonos platform.I have “reauthorised”.        

After todays iOS update suddenly one of my SONOS Play 1 are unable to update.  I tried multiple times, same error. Disconnecting my entire SONOS system and resetting my home network, that didn’t help.  tried to downgrade the speaker to S1, but also here an error occurred.  Troels hardwiring it to the router, same issue.  Any good advice? I’m starting to think there is something wrong with the speaker, but I’m 99% sure it worked this morning before I updated the App. I know for a fact it worked last night. 

Hi, the Era 300s are coming soon and I think I'll connect them as Surround to my Beam 2 and the Sub mini. Only now I have the Era 100s as surround and I'd like to keep them in Stereo. I realized that I have to remove them and then pair them in stereo. And I think I also have to see as if they were in another room otherwise the Era 300s won't go into atmos. How do I do it all? Thanks. Andrea

Hello, Our power went out two days ago, and I’m not sure if it’s related, but I noticed yesterday that all of our previously created alarms were deleted from the Sonos app. I set a new one last night and it didn’t go off today. Looking in the Sonos app the alarm has been deleted.  

comment mettre une playlists Deezer ? Moderator Edit: Google Translate-how to add a Deezer playlist?

I connected by Bluetooth Ace to our Sony smart TV.  Excellent sound no lip sync problem.  To get to iPad I shut Ace off, turn iPad blue tooth on and Ace back on to listen to music.  How can I get back to listen TV without going into TV settings?

I have the latest 16.4.4 versions on the Sonos components,the latest Android App , the latest IOS app  and the latest Windows App installed. Are you aware the compilation album fragmentation issue is still present on all of these and are Sonos working on it?  I am confused as some posts claim the issue is fixed yet many others state that the problem still exists. I’d like some clarity on whether Sonos acknowledge the issue and are working on it     

I have ITunes on a Windows PC. The iTunes Music folder has been happily linked to Sonos for years without a problem. I then decided I wanted to use OneDrive to back up my documents and music. Got that working but then I found that my Music Library content had disappeared from Sonos. On checking, I saw that Windows had changed the directory path on the PC from \User\music to \user\onedrive\music. I changed the share permissions on the \user\onedrive folder so that is shared with ‘Sonos Music WiFi System’ and was able to add the ‘new’ music library settings back into Sonos. However when I ‘Update Music Library’ it shows ‘indexing’ for just a few seconds but does not update any content. Any ideas?

I inherited a SONOS sound system when I bought my house. All was working until I swapped Internet Provider. I downloaded the latest Sonos app from Apple Store but cannot connect multiple speakers wirelessly. Would my Play 1 model speakers be incompatible with the app? I have been able to connect one speaker via an ethernet cable,

Hey all … if I add a second sub to my current HT setup (Sonos Arc, Sub Gen 3, and (2) One SL’s as my surrounds) will the Sonos app detect the new sub and ask to “add” it to my existing HT setup?  Is it clean-and-easy?  Also, will I need to TruPlay my new system once that 2nd Sub has been added?  Thanks!

I've recently moved house and have a new broadband service.I cannot group the arc, sub and era 300's into 1 Living Room group. When I try to connect a speaker it creates new living rooms?? The sub also drops connection.The app is S2? Got the Arc connected to the tv with an HDMI in the arc2 port on the tv.I've factory reset all speakers (more than once😒) and deleted the app but nothing seems to work to get the speakers all working together. Dave

Hey everyone, I dont even know where to start so I’m just going to list the problem(s) I have, my network and system topology, any troubleshooting steps I’ve taken, and I’m hopeful someone can help. Or tell me it’s not just me. The problem + initial info:Specifically home theater setups (Family room: Arc+Play:1s+Sub (Gen1)) and Basement TV: Beam+Play:1s+SubMini) will show in the iOS app but will not be controllable. Expanding a bit: I cannot play music, change settings, enable night or speech enhancement modes, change volume, group, or otherwise do anything with the ‘room’ in the iOS app. The device is usually missing from the desktop macOS app. The speaker is fully controllable via Spotify, AirPlay2, the Sonos Web App, Home Assistant Sonos integration, and connected voice assistants. Sometimes the Desktop App will see the speaker and will be able to control the speaker but not the iOS app. The speaker is connected to my home network and to the same access point as other speakers in

I dont know how to connect/use my Sonos Roam 2 without the Roam 2 not using wifi

What does this do? I m afraid to do anything because the system gets screwed up every time i try to do something new.