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I’m just curious if there is a system issue, or an issue with the company right now?  my first experience with my issue was very good and I truly appreciate the support Sonos gave me.  Kudos.   the follow up has been terrible, however    no communication, no action, and repeated wait 24 to 48 hours and we will contact you along with throwing the word expedited review around    this has been really subpar customer service, which is ironic because the initial customer service I got was excellent     I think Sonos is a good company so I’m just wondering if there’s issues right now   Just be honest about it and we’ll work through it

I have a Sonos Port and Sonos Five on the way and am hoping to use them along with my existing turntable (has its own pre-amp) and also my existing amp/speaker setup.Ideally I want to either use the turntable with the Port/Five combo OR with my existing amp/speaker set up. The turntable has an RCA cable coming out of it with a stereo pair of male plugs at the end. So I would need some sort of splitter so I can divert these outputs to both the Port/existing amp.However I am a little confused about how to achieve this. I see you can get a switch box which gives you two outputs and you then need to switch between them. I guess this would work ok, but this requires you to manually press the button to choose your output every time, whereas I would prefer the signal always went to both the Port and the existing amp.There may be basic cable splitters which do this, but then I would be concerned about loss of signal.How do others split the signal in this sort of setup?

Hi.I have a Sonus Beam Gen 2 and 2 Roam speakers.If I wish to get better surround sound should I replace the Roam speakers with a Mini Sub or get the Mini Sub working in conjuction with the 2 Roam speakers? 

My turntable no longer works with Sonos. I’ve tried everything, checking cables, connections, rebooting…nothing. I used a DAK 2800-PC as a preamp which worked with zero issues until I attempted to play a vinyl a few days ago. The DAK is receiving a turntable signal but my 5s aren’t responding. Before I order a new preamp I need to know if the problem can be corrected with what I’m using currently. Thank you.

What's happening with the Sonos App. My set alarms disappear and I can't make new ones, my mudik service also disappears. Now Sonos has become bad to use again. It happens everyday now, fix it now or have to find something better than Sonos. Well I uninstalled and reinstalled it. There were alarms that briefly disappeared and came. but they will definitely disappear again. No recommendation of Sonos from my side.

Has there been any official word from Sonos that acknowledges that they removed the alphabet scrolling ability within the with the disaster update last year (that is, the ability to scroll through a large library by jumping to the letters of the alphabet)?  And if so, has there been any indication on when (or even if) that previous functionality will return?

Hi all. I had an LGOLEDB9 with my Arc connected and all was good. I upgraded to an LGOLEDG4 and for the life of me I can’t get it to connect to my Arc. I have tried everything suggested on here. Such as removing all other hdmi inputs and powercycling both the tv and the Arc. Tried different hdmi cables. Reset the arc & tv back to factory settings. And still no joy. Tv setup fails to recognise that the hdmi cable is connected. Even tried the optical adapter! Anyone got anything else I could try??  I should also say I’ve had a 2 hr support call with Sonos too. 

It seems that the alarm setup is not anymore available. When I create an alarm in the settings, it is now impossible to save it. What can we do?

I’m really struggling to get full access to my Amazon music library i know the limitations on playlists of 500 tracks which to be honest varies at any given timebut trying to search my full library seems limited to the first few hundred artists I want to browse my whole Amazon artist or track list and can’t understand why it’s so difficult.the spotty performance of the software is bad enough but this make me want to sell my system as it so frustrating. All I want is a playback medium not a third party filter 

I have an Arc Ultra with a sub (gen 2), Apple TV 4k for streaming and like to switch between my tv and using spotify on my mac.  Works great with no issues UNTIL I added a Move 2 so that I could have that sound in my kitchen.  After much difficulty I finally got the Move 2 to sync with my Arc Ultra playing sound from my TV, (no idea how I did it but it worked) UNTIL I switched to playing spotify on my mac.  Lost all signal to the Move 2 and now it won’t even connect back to my TV.  iPhone app has been only more confusing.  Very frustrated now.  Do I have the wrong product for this type of usage?  Anyone else have this issue?

I have used my Sonos speakers with little problem (other than when used with Spotify in the past, the volume would randomly jump to max).  I used to love my system.  Now? Well... I left for a business trip for three weeks. When I returned, my wife’s new account wasn’t working.  I called service and they did troubleshooting over the phone.  This took about 45 minutes of very troublesome work.  It turned out that my system crashed because it was on a mesh network (which I have had for as long as I have owned Sonos products).  The new app must have been the culprit.  I had to take everything down to factory settings, use a “PIN” number that was so small and useless, I could not read it with a magnifying glass. The tech even had problems seeing it with my phone magnification. I don’t remember using this “PIN” number when I set it up.  I had to disable my TP Link mesh network, rename my extenders. Another 25 minutes of wasted time. Terrible.  Now I have to manually switch wifi networks betw

Hi, I have Arc Ultra in my living room with Sony TV. I am considering to add rear speakers to improve the surround sound effect, ERA 300 is not on my list as the size is big. Hence, I will go for two units of ERA 100. If I just put the ERA 100 on same level as Arc Ultra, the effect wouldn’t be obvious? I will add in sub mini as well in the future.  Really need advices from experienced person or expertise. 

I have a Playbar and two Play 1’s all in my ‘TV room’The Play 1’s are set up as Stereo and the Playbar is connected to the tv via optical cable When I try to set Play 1s as surrounds nothing happens and the app tells me it is looking for compatible speakersHow do I join all components together ? ps was all working until I changed WiFi details It’s all been ‘reset’ and works individually but not as a home theatre set up thanks 

We have several cell phones connected to the speaker system via my account. I have been able to log in and access my services on every device, except for one (my daughters phone). I can see our speaker system in the app, but not log in to access our services. When I click “log in”, I repeatedly end up on the page below (cannot be reached). I'm also unable to open the sonos website in the Chrome browser on that device while I'm connected to the wifi (the same wifi that recognized my speaker system on that same device!). When I turn the wifi off, I can open the Sonos website over mobile data and log in, but when I turn the wifi back on, the services are not available in the app. I've read through several chats and followed many steps (reinstalling the app, restarting devices and routers, clearing caches etc), but nothing seems to work. Grateful for your advice. 

Connected 4 Polk speakers to my Sonos amp and one of the Polk speakers is not working?  Thank You, 

Hi. I’m designing a system in my house, I’m new to Sonos amp, I believe I need it for recessed speakers as Sonos don’t offer mains networked recessed speakers from what I understand? Provisional setupcinema room 5x4.5m:1x bass,1x playbar,1x pair rear 8 inch sonance 1x Sonos amp Large open plan kitchen a lounge space 12m x6m. Tv one end kitchen the other:1x play bar4x 6 inch rear speakers 1x Sonos amp looking to install recessed speakers in 3x wc’s. I belive I need 3x additional amps if I wanted to only play music say in one of them at a time… Or am I missing something? I may just opt for the surface mount mains ones in other areas if buying multiple amps is the only way  im toying with the idea of a audio switch to save on amp cost for the cinema and kitchen rooms listed above, but not sure if it’s going to be a pain to keep switching as they would be mounted all together in utility cupboard, I’d like some ideas of how other people install with similar setup       

I have the Arc with 2 Play 1s and a sub as my setup for the family room. I am an android user and have been using my android phone to adjust the audio but obviously, I know that trueplay only works with iPhones and some iPad models.Moving forward, I had a iPad (10 gen), that I know is not compatible with sonos trueplay feature. I upgraded to iPad 11 (A16 chip) after I read all the requirements from the sonos website that will accept the sonos app. To my dismay, I found out first hand that it is not compatible to use trueplay. I called sonos tech support before I made that purchase and asked if the iPad 11 (A16 chip) will be compatible with trueplay - they agreed that it will work. I have proven that they themselves are wrong.I bought the iPad from Bestbuy where they sell sonos products and apple products. I asked their knowledgeable reps (Geek squad and also floor sales), made them read the iPads that will work with trueplay, and they recommended highly the iPad 11 Air (M3). Well, gues

I have a 2024 Hisense U7 series TV and a Sonos Arc with Two Play ones as surrounds and a bonus sub.The arc is connected to TV via HDMI earc port.  When I have the Digital Audio Output set to Passthrough and watch shows on Netflix, I get Dolby Atmos and Dolby Digital Plus badges to show in the Sonos app.  But when I use Peacock it say Stereo PCM in the app.  But if I change the TV setting from Passthrough to Dolby Digital, then when watching Peacock it show a Dobly Digital badge and does indeed sound better.  But then in Netflix I no longer see the Atmos badge.  So I am super confused as to what setting to put the Digital Output to.  If I put it on Auto, then when watching Peacock, the Sonos app shows Dolby Multichannel PCM 2.0.Dolby Multichannel PCM 5.1 for shows that was showing Dolby Digital Plus.  Dolby Atmos still seems to work correctly in this settingSo really confused what setting I should put it on.Is there a difference between Dolby Digital Plus and Dolby Multichannel PCM 5.1

Hi all,as title says really.  I’m currently in the process of a kitchen renovation and trying to understand whether or not I can wire 6 Sonance VP60Rs to a single Sonos amp ?  All I can seem to find is the following “The Sonos Amp is designed to reliably power up to three pairs (six total) of Sonos Architectural by Sonance speakers (INCLGWW1) when wired in parallel”I do have a second amp but was planning on using that exclusively for a pair of outdoor speakers. Thanks in advance 

Out of absolutely nowhere when I launch the Sonos app from my iphone 16ProMax I started getting “No System Found” errors. I go through the process of connecting my Roam again which in turn lets the app see one of my Sonos 1 speakers in the same room. Pretty much every time I launch the app the last few days I have to go through this process.Now I’m getting “No WiFi connection” although I only have one wifi SSID; my sonos system was set up on it, and it’s the SSID my phone uses.What gives?

My home interiors are in progress and my day room, family lounge, dining are all interconnected open spaces.I have attached my Living Room Plan. (ALl measurements rae in milimeters)I dont have too much budget left but want to install SOnos Arc Ultra as of now. Kindly note I have never used any soundbar evr or any other speakers for TV, ever in my life.Will Arc Ultra be sufficient as per attached plan.All inputs will be welcome.Thanks in advance. 

Last few days I’ve started having issues out of the blue with my Sonos system / app. I have a play 5 first gen, couple of play 1s, play 3 , sonos bridge and an ikea collab speaker. I’ve deleted the app and reinstalled it, my wifi is stable and no changes. My operating systems are all up to date including Sonos app. Any ideas? Anyone else experiencing this? As someone who invested in Sonos in the earlier days I don’t have the funds to replace them and am frustrated by this situation. 

Hello all, at the moment when using “folder view” on the new app, there is no “add to queue” option on a folder, so if I go into a folder holding a collection of MP3s I can’t “add to queue” the whole folder content like I  used to do on the old app. I know you can use the non-folder view but this is the functionality I want to use. Is there a “wish list” anywhere to make sure options we want get recorded somehow?This is I think the only thing stopping me from moving to the new app at the moment, I have one speaker on the new app with my remaining 15 or so on the old app, waiting for it to work in a manner that suits me.

The latest release notes for 80.20.33 (Android) on 05/08/25 indicates this was included:  “For locally-stored music libraries, making it possible to queue entire folders”.  However, that doesn’t seem to be the case.  Anyone else having any luck?  In fact, I notice that I now have 2 issues: 1. There is still no option to add entire folders from my music library to a queue (nor replace queue, add to end of queue, play now, etc.).  This hasn’t existed since the wonderful app “upgrade” almost a year ago.  I’ve made do by using the desktop app to modify queues, create playlists, etc. which is a real pain.2. However, now I noticed that I can no longer add/replace/play my existing music library playlists (.m3u) to a queue either.  Sometime over the past several months this became an option… but when I try to do it now, it just spins and nothing happens.  So, I’ve gone backward in functionality once again... and it’s getting really old. Anyone else having similar problems and/or workarounds? 

I recently had the GEEK SQUAD install in EERO 6+ AX 3000 Dual Band Mesh WiFi  3-pack router and extender in my three-story townhome. I have been unable to connect my Sonos speakers, sub, and beam to it since then, despite having rebooted, reset and reconnected the components multiple times. I still get sound when I manually press the top of one of the speakers as well as my TV. The GEEK SQUAD came and got it going but a day later, they were not working again. They now suggest deleting the Sonos app and re-downloading it. Any suggestions? Thanks!