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Miss Pobydd
Contributor I
May 14, 2025
Answered

Sonos s1 app crashing and closing down on opening on iphone

  • May 14, 2025
  • 9 replies
  • 446 views

Last few days I’ve started having issues out of the blue with my Sonos system / app. I have a play 5 first gen, couple of play 1s, play 3 , sonos bridge and an ikea collab speaker. I’ve deleted the app and reinstalled it, my wifi is stable and no changes. My operating systems are all up to date including Sonos app. Any ideas? Anyone else experiencing this? As someone who invested in Sonos in the earlier days I don’t have the funds to replace them and am frustrated by this situation. 

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Best answer by Rhonny

Last few days I’ve started having issues out of the blue with my Sonos system / app. I have a play 5 first gen, couple of play 1s, play 3 , sonos bridge and an ikea collab speaker. I’ve deleted the app and reinstalled it, my wifi is stable and no changes. My operating systems are all up to date including Sonos app. Any ideas? Anyone else experiencing this? As someone who invested in Sonos in the earlier days I don’t have the funds to replace them and am frustrated by this situation. 

Your app is just a remote control - it tells the speakers which music they should seek from what source, and shows what they are playing. So if the app itself is crashing, it ought to be an issue local to your phone/device rather than your entire system (as ​@106rallye initially alludes to). 

I’d first try restarting your phone. Also, there has been an iOS software update this week - have you installed that? (Edit: you said your OS are all up to date, so I suspect you did install that.)

 

9 replies

106rallye
106rallye
May 14, 2025

Your Bridge sticks out as a possible source of connection trouble, though I must say that it probably would not close the app. The Sonos Bridge’s power module is prone to failing. So either get a new power module, cable connect one of your devices to your router, or connect your devices via WiFi. Also take a look at https://support.sonos.com/en/article/remove-a-bridge-from-your-sonos-s1-system

    RhonnyAnswer
    Prodigy III
    May 14, 2025

    Last few days I’ve started having issues out of the blue with my Sonos system / app. I have a play 5 first gen, couple of play 1s, play 3 , sonos bridge and an ikea collab speaker. I’ve deleted the app and reinstalled it, my wifi is stable and no changes. My operating systems are all up to date including Sonos app. Any ideas? Anyone else experiencing this? As someone who invested in Sonos in the earlier days I don’t have the funds to replace them and am frustrated by this situation. 

    Your app is just a remote control - it tells the speakers which music they should seek from what source, and shows what they are playing. So if the app itself is crashing, it ought to be an issue local to your phone/device rather than your entire system (as ​@106rallye initially alludes to). 

    I’d first try restarting your phone. Also, there has been an iOS software update this week - have you installed that? (Edit: you said your OS are all up to date, so I suspect you did install that.)

     

      Miss PobyddAuthor
      Contributor I
      May 14, 2025

      Yes my apps are all updated and I cannot fathom why the app opens and shuts immediately. Tried the usual restarts and uninstalls / reinstall and nothing has helped! Grim.

      Rhonny
      Prodigy III
      May 14, 2025

      One thing to ask - when did you last run a System Update on your speakers? If not for a while, download the app to another device, including maybe Windows or Mac (from the Sonos website), and run the System Update in Settings to ‘Check for Updates’. Update the speakers if directed.

      If everything is confirmed as up-to-date then try the following, in this order: 

      • Force quit the app.
      • Turn off the phone.
      • Turn off the router at the wall.
      • Turn off your speakers at the wall. 
      • Wait a full five minutes. 
      • Turn on your router and let it fully boot up.
      • Turn on your speakers, one at a time letting each boot up to white light before moving to the next one.
      • Turn on your phone.
      • Re-open the Sonos app. Does it stay open this time??
      Miss PobyddAuthor
      Contributor I
      May 14, 2025

      One thing to ask - when did you last run a System Update on your speakers? If not for a while, download the app to another device, including maybe Windows or Mac (from the Sonos website), and run the System Update in Settings to ‘Check for Updates’. Update the speakers if directed.

      If everything is confirmed as up-to-date then try the following, in this order: 

      • Force quit the app.
      • Turn off the phone.
      • Turn off the router at the wall.
      • Turn off your speakers at the wall. 
      • Wait a full five minutes. 
      • Turn on your router and let it fully boot up.
      • Turn on your speakers, one at a time letting each boot up to white light before moving to the next one.
      • Turn on your phone.
      • Re-open the Sonos app. Does it stay open this time??

      Thanks for this checklist, really useful. I will give it a go. According to my app, that’s up to date, so assumption is that the speakers / system are also up to date? Will go through your suggestions and see where I end up and report back! Thank you

      Rhonny
      Prodigy III
      May 14, 2025

      App updates and System updates are different things. One just updates the app on your phone, whereas the latter ensures your speaker firmware is all up-to-date and has the latest functionality. Give it a try and see how it goes. (If the speakers DO need an update, do that, and then force quit and re-open the app to see if that might have cured it. Failing that, run through the checklist.)

       

        Miss PobyddAuthor
        Contributor I
        May 14, 2025

        App updates and System updates are different things. One just updates the app on your phone, whereas the latter ensures your speaker firmware is all up-to-date and has the latest functionality. Give it a try and see how it goes. (If the speakers DO need an update, do that, and then force quit and re-open the app to see if that might have cured it. Failing that, run through the checklist.)

         

        I downloaded the Sonos controller on my Mac and checked for updates for the system and it was all up to date. Tried some music and all worked ok from the Mac controller- then went back into my iPhone Sonos app and it worked! Coincidence? Very bizarre! Thanks for your help though. Much appreciated 

          Rhonny
          Prodigy III
          May 14, 2025

          Glad to hear it! Maybe it just needed a jolt from another controller to clear a bug through. 

          But should anything go strange in future, maybe keep that list of actions to hand, just in case...

            Miss PobyddAuthor
            Contributor I
            May 14, 2025

            Glad to hear it! Maybe it just needed a jolt from another controller to clear a bug through. 

            But should anything go strange in future, maybe keep that list of actions to hand, just in case...

            List safely copied! Thanks again 🙏

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