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We had to reboot our router (which I think has caused the problem) and now app says arc ultra and sub 4 not connected. We've followed the instructions to re-connect it but the app still says not connected, even though its working on tv but can't connect other speakers for music. How can we get this to work as it should, thanks.

Titel:  Hi all,I'm using a Sonos Arc, Sub, and two Symfonisk speakers as a surround setup. They are connected to my Samsung The Frame TV from 2017 (model UE55LS003). The system is set up correctly in the Sonos app, but I only hear sound from the Arc. The surround speakers (left and right) stay silent — even when playing Netflix content that should support Dolby Digital 5.1.To be honest, the surround has never worked properly since installation. I recently powered everything down and back on, but the issue remains.Sonos S2 app version: 80.19.21.TV connected via HDMI ARC.What I’ve tried: Verified TV audio output settings (Bitstream + Dolby Digital). Checked grouping in the Sonos app (Arc, Sub, and both Symfonisk are shown as part of the room). Looked for the audio input format in the app but can’t find it anymore. Questions: Where can I see the incoming audio format in the latest S2 app? Is my setup compatible with full surround sound? Any ideas why only the Arc is playing sound?

My Alexa feature has just disappeared, I tried resetting but should the device be known as Sonos one Alexa or just Sonos one? when adding new device the system only sees Sonos one not with Alexa is that right? do you add Alexa separately?  heads spinning 

Does anyone have information on this latest forced system reset / rebuild?I was playing music on my Sonos system last night - a Play:3, 2 Moves, a Play One and a Roam. Today, I go to play music and - none of my Sonos devices are on my system. I am forced to rebuild everything - walking to every device on each floor in my house to press buttons manually. Irritating enough. But it refuses to recognize the Play:3.Is someone at Sonos intentionally trying to alienate users? The amount of time I’ve spent in the last year doing stupid reboots, app updates, re-adding Sonos devices and fixing software crashes that destroyed playlists is mind-boggling. I am considering doing a factory reset on the Play:3 to see if I can connect it to the system, but am afraid that Sonos will simply brick the device. Thoughts?

I have connected the Era 300 via Bluetooth and no sound comes from the speakers . I had no problem with Bluetooth in the past but I do now  

Cómo puedo conectar el altavoz a la televisión 

Question for you guys. I have a couple of era100 pairs running in stereo pairs and that setup works well,  single volume control for each set.  My question is about the last pair I just set up. At a suggestion by this group I didn't stereo pair these,  I grouped them non stereo.  They are set up around a non centered season area and the sound is great, that brings me to the question.  With the seating not centered one needs to be slightly higher volume than the other to have the area filled correctly. This is easily done with the separate volume controls but it's there a way that once the volume offset is made can they be controlled with a single volume slider?  For me is just an inconvenience but my wife...... has issues with keeping the group in sync.

I’ve recently moved and my Sonos One (S2 v84.1-63110) won’t recognise the new wifi. It works if I use the cable, but I’m unable to change the network info to allow it to connect by wifi. I’ve followed the instructions at https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network. I’ve factory reset it, but my app can’t find it if it’s not connected directly, and even when it is, if I choose `Update Network` it tries to find nearby devices (which it fails), rather than updating the one it can see on the network. How do I change it?

Upgrade programma ik heb dive spullen draaien van jullie als ik de upgrade doe , blijf alles wel werken en update wat ik heb draaien  groetjes herman

I have reached the limit of how many tracks I can index on my Connect 2.  I have thought about using FLEX but FLEX is notoriously bad for classical music and that forms the majority of my collection.  So I wondered if I could use two CONNECT 2s together?My music is held on a NAS and I would use two separate files on the NAS and link one CONNECT 2 to each file thus potentially doubling the amount of music that can be indexed and accessed. Is this possible?  If so, how would I do it? 

I have a pairs of Sonos Roam 2 speakers in stereo mode. One is 3-4 weeks old, the other a week old. Both were updated to the latest software while setting them up. When playing music, one of units cuts in and out. I have tried music from two different sources - it behaves the same. Both speakers have exhibited the problem. My guess is that this is a problem with the pairing software, but it is hard to tell. Any idea what is causing the problem? how do I troubleshoot this?

My Move speakers in my bedroom are set up as a stereo pair. If I grab one and take it to the bathroom while I shower, is it still in stereo? If I’m using it as a single speaker, I don’t want it in stereo. If it stays in stereo even while undocked, it’d be nice if there were a setting for that. 

I have am RT-BE96U router and a sonos system with about 9 sonos S2 speakers.   I also have a Sonos Boost directly connected to the router.  My understanding this is effectively creating its own subnetwork anyway which is the point of the boost (yet is discontinued).  However, I seem to have a lot of dropouts no matter the wifi channel.   Given the Boost is discontinued- I’m not 100% sure it’s being used the same way it was years ago to create its own network. Asus has easy setup of a IOT 2.4 5ghz network.   Would I be able to prevent dropouts and interference if I put sonos on a 2nd wifi iot network by itself? 

I’ve made a significant investment in my SONOS system which includes:• 14 Amps• 5 Soundbars• 3 Subs• 3 Pairs of surround speakers• 2 Standalone speakers• 1 RoamMy system is set to update automatically overnight, yet with each major app or firmware update, the entire system fails to upgrade. Worse still, the app becomes unusable until the update is complete, which it never is, creating a loop of failed attempts and rendering the system non-functional.Despite multiple upgrade attempts, the system repeatedly fails to update several devices.The only workaround I’ve found is to manually power down the whole system and reintroduce each component one by one, a time-consuming and unacceptable process for a system of this calibre. Error 1005 is the main issue.This is not a connectivity issue; all devices are online and fully functional until your updates are pushed. The problem lies in the update process itself and it’s clearly systemic. Any advice as to overcome would be appreciated.I submitte

I have 2 Sonos speakers (1. “Dining Room” a Play: 5  2. “Kitchen” a Play:3  and a  Port (3.”Family Room”) which is connected (line-in) to my Denon receiver which is part of my home theater system.Both the Play:5 and Play:3 have been reset to work with S2 App.In the Sonos App I choose a song and check all components listed above and group them together.  But music won’t play through the Denon receiver or “Family Room”. I only hear music through speakers 1 & 2I can play around and sometimes via Apple Music AirPlay get them all synced.  But Apple Airplay only recognizes “Family Room” and “Dining Room”. Then I have to go on the Sonos App and choose “Kitchen”.This is a newer problem as I used to be able to get music to sync easily. But lately it is just trial and error.Any help is appreciated.  I hope this make sense!  

Having issues with bluetooth.  Speaker is found, connects fine.  Start to play music (apple music) in my web browser.  1 min later, speaker gets disconnected from bluetooth, dissapears from devices and has to be connected again.  Speaker right next to desktop.  Built in bt (not a cheap adapter on pc), rebooted, reinstalled drivers, restarted the speaker, reset the speaker - same issue.  Help?

What would people recommend for a multi room include outdoor and outdoor garden room. I need something to stream the same music in kitchen/diner, lounge, garden room and outside

Trying to update 80.20.34 with iOS this evening. After this was complete the iOS screen asked  for the “system software” ?? to be updated. I have tried this twice without success, the first time an error message said to try again.  I now appear to be in a loop, with the software showing the message, Finishing update. Please wait.Is there another source for this upgrade please ?  Am I doing something wrong?  ( Using the latest iOS software ) Thank youMike

Hi, Suddenly Harmony stopped to control ARC volume. Nothing has been changed, i had also an activity to listen music in group, also is stopped working.  I have Homey and i can control Sonos devices without any issue. 

Setup: beam gen1, sub gen 3, 2 play:1 as a 5.1 system connected via earc to samsung s90d. Trueplay tuned and enabledI'm new to sonos but pretty certain I've done everything correctly. When I play music through spotify via phone or ipad, the bass is very lacking. When I watch TV, movies, video games, or run spotify through the TV app, the bass incredible, as it should be. I've seen others have mentioned something similar.  I realize a simple work around is to just to run it through TV every time, but that's annoying and I shouldn't have to. Also, then i cannot listen to my music on full or ambient mode (prefer full) I don't belive this to be a tuning nor sub placement issue, as it sounds great when through TV.Any solution or help would be appreciated!

Running latest versions incl android app from May 2025.Some days when an alarm (Spotify playlist) goes off, pressing Snooze do not work (no response pressing the button). Pressing the Continue listening button results in a dimmed app that do not accept input. It do not help to restart the app (that will show the alarm popup again with the same result). Instead I can swipe or click outside the alarm popup to close the alarm popup and then I can stop the playing with no issues (but stop instead of snoozing).I have not tested it, but it feels like it happens once a week. I will monitor if it only happens on Wednesdays (same playlist). My alarms play a different Spotify playlist from Monday to Friday at 6:35.The problem started within 1-2 months, so I think after an update in april. 

I have just replaced a working Sonos Ray system with Sonos Beam and the Sonos Beam doesn’t work with the Sky Stream Remote.  The Ray does.  The only difference I can see is that the Beam connects via HDMI Arc and the Ray connects via Optical cable. It is really annoying as I spent a lot of money on the Beam and it is now needs 2 remotes to operate.  I shall get a refund on the Beam if I can’t solve this. I have read detailed stuff about HDMI CEC conflicts but it seems that things have just got too complicated. Can anyone help?

We have 3 amps, a beam, and One SL. We play music across our house and outside. I have spent many hours on the phone with Somos customer service and still have same issue. Whether we are playing music or TV the speakers will stop playing sound. Relaxing or parties in the pool it becomes very frustrating. I am on a mesh network using Ubiquity access points. The last conversation I had with customer service they told me Sonos does not work with repeaters and refused to acknowledge I have access points. I have tried changing Sonos channel I am on.  My options are 1, 6, and 11. I have tried grouping and ungrouping them. Nothing seems to work. We have removed and added back. Rebooted system. Pretty much everything but return it all. Has anyone else had this same issue and if so how did you fix it?  

At the end of my tether with Sonos… yet another problem presented by them today!Went to use the windows app on my laptop and it asked me to set up, working perfectly alright yesterday and now it won’t connect to my Connect gen2.The strange thing is that it’s working fine on my iPhone app… any ideas?

It is the same old story. Purchased Era 300, worked for about 60 days, decided to stop working at some point, Sonos refuses to give me a refund after hours and hours with tech support. Exchanged for a new unit, set it up, stopped working after about 10 minutes. I never have any problems with the Beam Gen 2. Always stays connected and plays. I’ve split my networks and done all the things they recommended and now I just have this large hunk of junk sitting in the middle of my apartment that doesn’t play music from my phone, or the macOS app no matter what I do. Or it does, but only for somewhere between 1 and 10 minutes. I’m not asking for assistance, but I would be interested to have a better understanding of why the computer or the app is running the show here. Doesn’t Sonos have it’s own little network that speaks to each of the speakers? Literally every other thing I have ever own is able to stay connected to my WiFi, I just find it interesting, and extremely frustrating, that I can’