Avid Contributor I

Answered

Unable to connect to my windows desktop app

Forum|Forum|1 year ago
April 10, 2025
8 replies
1153 views

At the end of my tether with Sonos… yet another problem presented by them today!

Went to use the windows app on my laptop and it asked me to set up, working perfectly alright yesterday and now it won’t connect to my Connect gen2.

The strange thing is that it’s working fine on my iPhone app… any ideas?

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Best answer by Sotiris C.

Hello @macspur, welcome back!

I am sorry to hear you are experiencing issues connecting to your Sonos System with the Sonos App on your Windows laptop.

I would suggest you to make sure that the network settings on your Windows are set to Private instead of Public.

Also have a look if there is a firewall involved, blocking the Sonos App from connecting.

You can also reach out to our Support Team, as they can guide you through getting the Desktop Sonos App to locate and connect to your Sonos system.

I hope this helps.

Pools-3015

Prodigy I

Have you tried rebooting the laptop?

controlav

Lead Maestro

If you can’t get it to work, try one of my Windows apps (see profile).

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

M

macspurAuthor

Avid Contributor I

Thanks for the replies. Tried rebooting laptop, uninstalling app and reinstalled, unplugged Connect gen2 and still not connecting.

Does anyone from Sonos themselves ever look at these pages? If I can’t get this fixed it will be the end of the road for them.

Sotiris C.Answer

Sonos Staff

Hello @macspur, welcome back!

I am sorry to hear you are experiencing issues connecting to your Sonos System with the Sonos App on your Windows laptop.

I would suggest you to make sure that the network settings on your Windows are set to Private instead of Public.

Also have a look if there is a firewall involved, blocking the Sonos App from connecting.

You can also reach out to our Support Team, as they can guide you through getting the Desktop Sonos App to locate and connect to your Sonos system.

I hope this helps.

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.

M

macspurAuthor

Avid Contributor I

Hello @macspur, welcome back!

I am sorry to hear you are experiencing issues connecting to your Sonos System with the Sonos App on your Windows laptop.

I would suggest you to make sure that the network settings on your Windows are set to Private instead of Public.

Also have a look if there is a firewall involved, blocking the Sonos App from connecting.

You can also reach out to our Support Team, as they can guide you through getting the Desktop Sonos App to locate and connect to your Sonos system.

I hope this helps.

Well done that person! set it to private and hey presto… funny it has been working fine all this time though.

C

Cary and Yvonne

Lyricist I

FYI - My SONOS system all of a sudden no longer connects from my windows laptop and works just fine from Iphone and Ipad…. support blamed it on Norton. Umm, Norton has been on my laptop for years as has this SONOS desktop app…. somebody changed something if its more than just my laptop having issues.

O

oscar

Contributor I

i'm unable to add my Sonos arc to the windows app. It tells me it found my sonos equipment , but i have to press buttons wich are not on the arc at all.

controlav

Lead Maestro

i'm unable to add my Sonos arc to the windows app. It tells me it found my sonos equipment , but i have to press buttons wich are not on the arc at all.

You cannot use the desktop apps to add devices to your system, you must use the mobile app.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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