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I’ve made a significant investment in my SONOS system which includes:

• 14 Amps

• 5 Soundbars

• 3 Subs

• 3 Pairs of surround speakers

• 2 Standalone speakers

• 1 Roam

My system is set to update automatically overnight, yet with each major app or firmware update, the entire system fails to upgrade. Worse still, the app becomes unusable until the update is complete, which it never is, creating a loop of failed attempts and rendering the system non-functional.

Despite multiple upgrade attempts, the system repeatedly fails to update several devices.

The only workaround I’ve found is to manually power down the whole system and reintroduce each component one by one, a time-consuming and unacceptable process for a system of this calibre.

 

Error 1005 is the main issue.

This is not a connectivity issue; all devices are online and fully functional until your updates are pushed. The problem lies in the update process itself and it’s clearly systemic.

 

Any advice as to overcome would be appreciated.

I submitted a diagnostic / email to SONOS no response

Odd, I’m not familiar with a way to submit an email asking for assistance regarding a diagnostic. All I see listed on Sonos Support pages are phone numbers. Have you tried calling in? And of course, as discussed in the Diagnostics - How do they work? thread, just submitting a diagnostic doesn’t prompt a response. 

Error 1005 appears, according to the FAQ, to be a connection to your network failure. If you want assistance from the public, who doesn’t have access to the hard data in the diagnostic, could you explain your network, which devices are in use, and how your Sonos connects to it? 

I also have a significant investment in Sonos equipment, but not, it seems as much as you. But oddly, I don’t run in to this issue, even with the large numbers of devices/rooms I have. It suggests there’s something definitely wrong, and it may (and that’s not certain) be in the network.

​@MLUK 

Errors starting 1xxx can usually be cured by updating using the Windows or Mac app downloadable from the Sonos website: https://support.sonos.com/en-gb/downloads

Install that and try running a system update from there. 

​@MLUK 

Errors starting 1xxx can usually be cured by updating using the Windows or Mac app downloadable from the Sonos website: https://support.sonos.com/en-gb/downloads

Install that and try running a system update from there. 


Thank you so much 

 

i downloaded the Windows App, it took two attempts to update but system now updated and iPhone app back working.

 

 

​@MLUK 

Glad to hear it. Hopefully it’ll update from the phone next time…!

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