It is the same old story. Purchased Era 300, worked for about 60 days, decided to stop working at some point, Sonos refuses to give me a refund after hours and hours with tech support. 

Exchanged for a new unit, set it up, stopped working after about 10 minutes. 

I never have any problems with the Beam Gen 2. Always stays connected and plays. 

I’ve split my networks and done all the things they recommended and now I just have this large hunk of junk sitting in the middle of my apartment that doesn’t play music from my phone, or the macOS app no matter what I do. Or it does, but only for somewhere between 1 and 10 minutes. 

I’m not asking for assistance, but I would be interested to have a better understanding of why the computer or the app is running the show here. Doesn’t Sonos have it’s own little network that speaks to each of the speakers? 

Literally every other thing I have ever own is able to stay connected to my WiFi, I just find it interesting, and extremely frustrating, that I can’t get a refund for this garbage speaker.