Yesterday I bought two Sonos ERA100 speakers from the website, and the amount has been charged to my bank account. However, today I received a message from Sonos saying that the purchase has not yet been completed. Could you help me? I purchased the Sonos equipment under the name Anna [redacted].
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Best answer by Arnaugm
Thanks for the clarification. I’ve already managed to sort it out. Appreciate the help anyway!
Although SONOS staff will occasionally comment, this is a user to user discussion community. We have no access to personal sales data. You should contact SONOS sales.
We also discourage posting any personal data here because this is a public site.
You’d need to contact Sonos customer services - there should be a number or other contact details on your receipt. This is largely a user discussion forum so no-one can investigate this here.
But I’d certainly give it another 24 hours. I suspect your payment is just pending - it has not yet left your bank account. I can almost guarantee you’ll hear again today or tomorrow that the transaction has completed.
Duplicate post.
Thanks for the clarification. I’ve already managed to sort it out. Appreciate the help anyway!
You might want to edit your original post, to remove your name?
Glad it’s sorted though.
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