Hi all
i have a Sonos one second gen and it’s been very good for a long time. However since changing my internet provider to EE in the UK I can’t get it to work. I did a factory reset, plugged it into my router with an Ethernet cable, but I still can’t get the app to connect me. If anyone has been through this and found a fix I would be very grateful
Best answer by Corry P
Hi
Welcome to the Sonos Community!
Sorry to hear of this issue you are having with connecting your Sonos One speaker to your new router.
If you have not yet got this resolved, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
I’m not familiar with EE. Does their network match the Sonos Network Requirements?
Since you’ve tried connecting with an Ethernet cable, one of the better ways to get past potential connection issues, my mind goes to some sort of blocking software, like VPN, work profiles, virus protection and the like. Have you called Sonos Support directly to discuss it?
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
For context, EE is one of the UK’s biggest mobile and broadband providers. They used to be BT Broadband.
They don’t have a significant presence here in the Pacific Northwest of the US ;)
But thanks for the info. I’m actually delighted that we’re migrating from BT (which I always initially read as BlueTooth, not British Telecom) to EE…which I’ll always interpret initially as Electrical Engineering. ;)
+19Hi
Welcome to the Sonos Community!
Sorry to hear of this issue you are having with connecting your Sonos One speaker to your new router.
If you have not yet got this resolved, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.