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Rugby536
Contributor I
May 25, 2025
Answered

Alexa voice command of Apple music

  • May 25, 2025
  • 19 replies
  • 863 views

In the lounge I have an Amazon Echo speaker and a Play One SL.

 

For the last few years I have been able to ask Alexa to Play Apple Music and it would play over Sonus. Two days ago is started having trouble and displayed a message in the Sonos App “The connection to play.iTunes.apple.com was lost”

 

I can use the Alexa voice command on the Echo speaker to play Apple Music on the Echo speaker so the Apple Music Skill is connected correctly. 
I can use the Sonos app on a mobile device to play Apple Music and I can then use Alexa commands on the Sonos speaker to skip tracks. 
I can use Alexa voice commands on Sonos to ask for time, weather, control lamps and TV. 
If I change to the Sonos voice assistant commands I CAN play Apple Music using voice commands. 
The only combination that does not work is using Alexa voice commands and asking to play Apple Music on Sonos. I CAN use Alexa voice commands to play streaming radio.
 

To date I have:

Followed the advice on the Sonos help pages by Disabling and re-enabling the Sonos and the Apple skills on Alexa, disconnecting and reconnecting the Apple Music service to the Sonos app, turning off Alexa Voice assistant in the Sonos App and then reconnecting the Alexa voice assistant, saying “Alexa play Apple Music” directly to the Sonos speaker. I have logged out of all Amazon accounts and logged back in, rebooted Sonos, Echo and mobile device. 

I have removed the Sonos speaker from the “Lounge” group so it is now isolated from all other speakers. 
 

None of these steps has made any difference.  Can anyone suggest other steps to take?

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    Best answer by Brian84

    Working for me now

     

    19 replies

    Show previous replies
    nilayp
    Lyricist I
    May 26, 2025

    I spent an hour with Sonos support and then they admitted it was a known problem first reported on May 21st. Still waiting for a fix I guess. 

      RuiS
      Lyricist I
      May 26, 2025

      Exactly same problem. But for me it seems to have started after the last update

      Brian84
      Contributor I
      May 26, 2025

      Same problem here 

      Maddog13
      Lyricist I
      May 26, 2025

      Same issue. Tried all the standard resets. 
      thank you for contacting tech support. 
      would have been nice if there was an email sent out before I spent 3 hours troubleshooting

        Chandral
        Lyricist I
        May 26, 2025

        I have the same problem, It  began this week. Surprisingly in the Sonos service status , it shows no incidents and all services are up . https://status.sonos.com

        Brian84Answer
        Contributor I
        May 27, 2025

        Working for me now

         

          Dave E
          Lyricist II
          May 27, 2025

          Yay!!  Working!!

          WXRTsince1974
          Contributor I
          May 27, 2025

          Working again… thanks to all those that participated in this conversation string, and especially those that spent time on the phone with Sonos.

            Rugby536Author
            Contributor I
            May 27, 2025

            Working for me too. Many thanks to everyone who posted who made me feel better that I wasn’t alone with this problem. Many thanks also to those who called and let us all know the feedback from the help desk. 

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