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The optical cable for my new Ray soundbar doesn’t “snap in” to either the soundbar or the TV. Even when pushed in hard. Pricarious connection, easily jostled out. 

I can start Spotifyplaylists playback on livingroom speakers, but after one or two songs, it just stops playing the next song. When I then manually skip to the next song, it will play it and then stop again.I tried re-adding/reauthorizing Spotify service but this didn’t help. I also don’t think its a networking/router issue since it plays fine after manually going to the next track. 

Would it be possible to have the battery charge gauge on the first page of the settings for the Roam?

I own two Sonos One’s. I have started buying vinyl, and just this week invested in a moderately priced blue tooth turntable. I now learn that these speakers are not compatible. Hey ho. I therefore purchased an Era 100, and the Sonos Line-in adapter. These both arrived today. Excitedly I followed the set up instructions, however I still cannot connect the turntable to the new speaker. The only leads coming out of the record player are the red and white jacks, and two does not go into one, neither hack fits the line-in. Sonos have been useless. I fear I am going to have to send my purchases back.Any help/insight would be much appreciated.TIA Nick

Suggestions for a compatible receiver??  Something more midrange price?

I have an Apple Music playlist with approximately 1200 songs.  When I shuffle play the list on Sonos, it only utilizes the first 200’ish songs (alphabetically songs beginning with A-E).   How can I get Sonos to recognize and utilize the entire playlist?

Is there a way to disable in-app advertising?  Every time I open the app, there is an add right in the middle of the screen.  This space should be utilized for my most commonly used features.  Can you please make the advertisements opt-in?  Or at least move them away from the most precious real estate in the application?  I promise you, they are having the opposite effect of making me want to buy more of your products. 

I am an electrician. I have a customer that would like to set up a 30 x 16' room as both his ultimate TV theatre and music listening room. The walls are drywalled so moving speaker wire around is not an option but could be used around the TV (if needed). I have been asked to add receptacles around the room where speakers are needed at the speaker height. Can you suggest the best setup and heights for speakers in this situation. I've suggested the Arc mounted under the TV, a Sub 4 on floor under the TV and two Era 300 for rear. He is suggesting we also need two front L and R speakers as well. Any help with a proven setup would be appreciated.

Yesterday we had a broadband outage for a couple of hours, granted not the end civilisation as we know it but, we were unable to access our local music library as the App would not load.Why won’t the App load if there is no internet?Surely if our local network is up and running we should be able to play our own music?I’m pretty sure you could do this was working in the old App?Is there any plan to fix this? ThanksGeoff

I’m watching a movie on Plex which shows it’s Dolby Digital Plus 5.1 and I’m sure it’s only stereo and the same thing watching YouTube videos. I'm sure those are also stereo. I’m wondering if I have a setting messed up in my App. Any ideas?

Hello, This may be a bit bespoke, but I’ve brought my two old Play:5s (recently upgraded home) to the office and I want to make a wired setup through the ethernet (using the S1 app). As you know, I cannot do the initial setup through the company WiFi because Sonos will not work through wireless that requires a corporate login/password to connect. I swear I had this working several months ago, but I’ve moved offices and can’t get it working again. I know that I can create a hotspot on my computer run a Sonos network off that, but then how do I switch the connection to ethernet only? When I try connecting the ethernet to the Sonos and cut the hotspot the connection fails. I’ve talked to IT and they have no problem with me using the Sonos and they say there is nothing specific they are doing through the network to stop the connection so long as I can get it set up myself. They even gave me a gigabit switch they had laying around to run ethernet to both speakers. Is there no way to just pl

How come when I use Alexa on my era 300 to set a alarm for the morning using Apple or Spotify music Alexa doesn’t cooperate and just say I don’t understand that

Ever since the new app came out, we’ve lost the ability to set inputs as favorites. Is this on the roadmap to add to the new app?

When is it planned to add support for RadioTunes/DI or customURL in S2? I am not referring to TuneIn - I don’t want to use another service to use another service, I want to use, directly, the URLs that RadioTunes offers me, although a proper integration would be better.

I have (2) move 2’s and one of them keeps losing connection. I have tried rebooting, changing to stereo, changing devices, changing channel. I would blame it on a connection issue but only one of them keeps doing it. I have 4 other sobos speakers that work perfectly fine as wellAny suggestions would be greatI’ve done all of the obvious Thanks

Unable to connect Sonos sub gen 3 - Error code 1108 

I have:2017 Sony KD-49XE9005 (ARC only, no eARC)Oppo UDP-203Apple TV 4KVirgin TV 360 boxI can’t get atmos through Sonos arc ultra / era 300 / sub 4Do I need a new TV or is there another solution?

Hi! Recently picked up the sonos ace and I’ve noticed some flaws….A really cool feature of the sonos ace ANC is how it turns off in low noise environments to reduce white noise. This is a great feature I think because I hate the white noise. However when the ANC kicks in, it sometimes makes a “pop” sound that can get a bit annoying. Is this normal for the headset? I notice it the most when I’m on my PC clicking the mouse, Also I’ve noticed a fair amount of clicking/poping sounds when moving around, the noises come from the hinge system as when I press on the headband the noises disappear. Very noticeable when running on a thread mil. Is this normal too?Both these issues are identical on both ears, which makes me think that it’s normal, just want to check if others have experienced the same :)Thanks for reading.

Trying to connect a Roam 2 to my tplink vr1600v without any luck.  No settings changed on the router, just the standard WPA/WPA personal security in 802.11b/g/n mixed mode. Has anyone had any luck doing this?  

I am trying to set up my new arc ultra, but I’m not able to get it to find my Play 5 GEN 2 speakers to use as my surround speakers.  I have tried resetting all the speakers and that didn’t work.  Can someone help me please.  

How do you hook your sonos beam bluetooth two a samsung s24  

I just updated to the latest app (80.18.27) and I’m no longer able to set a sleep timer when listening to content from Audible. The … button in the bottom right of the player screen is no longer showing. Listening to local library content, or other services (tested with BBC Sounds and Sonos Radio) the … button is shown on the player screen and it is possible to set a sleep timer.  

Just started with Sonos - took me hours to realise that Bluetooth stops on the ERA100’s when wifi was used to set up the surround sound system.  Surround sound is my main use of the system and I’m very happy with that, but on occasions would like to play music held on my android phone - so far my hours have fiddling & resetting have only given me one or the other.  Are there any simply ways to switch between surround sound from TV to music from the phone?

Hi,  i have a setup with an Sonos amp as front speakers, two ERA100 as rears and a sub mini as subwoofer.I want to config the sound to fit best for my specific room. If I understand it right it have to use true play to get the nearly best result. But as soon as I assign the ERAs and the sub to the amp in one room as a surround set the button for true play disappears.  Could you guys give me any advice how to fix this?

I got an Era 100 yesterday, and set it up in my kitchen near an existing Sonos One. When playing a mono stream to Everywhere (as I usually do), and listening between the two speakers, it’s clear that they are reversed in audio polarity. There is no stable central image as there should be between two speakers playing the same content, and the bass is weak. Is this a defect, or is there a reason Sonos reversed the polarity between speaker families?