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Hi,When playing music from the the Sonos App on Apple Music, I keep encountering connection issues - songs not being able to play or skipping or play halfway and skip…This issue happened last year, with one of the App update, this issue seemed to be resolved for the most part until recently. Recently, I have not been able listen a full album or playlist on Apple Music. The issue appears to be more severe when playing Dolby Atoms format, but also happens to other lower quality formats too. Only when playing on Apple Music.I tried remove Apple Music and re-add, reset my systems etc. Not helping. Contacted Sonos support multiple times, they kept defer this to my wifi connection/interference, which does not make sense as this is not happening when playing music on Spotify.Anyone else experiencing this?

I have two Sonos Connects and two Sonos Amps. (4 zones). All managed by Control4 and all worked fine until I upgraded the C4 controller to a Core3 and at the same time upgraded the C4 OS from 3.2 to 3.4.3. Now volume control of the Sonos Amps is fine, but volume control of the Sonos Connects does not work. The Connects go to either 100% or 0% when voluyme is adjusted. Both Connects line out settings are ‘passthrough.” C4 had no solution. Any ideas. The Connects are worthless in their current volume control state.John

Apologies if this has been answered but I can’t seem to find the exact answer.   I’ve built a golf simulator in my basement and wanted to place a Sonos Soundbar behind the screen for audio.  Can choose from either Sonos Playbar or Sonos Beam if it makes a difference.I have a media cabinet built into an adjacent wall about 20’ away from where the soundbar will be.  Media cabinet will house golf simulator computer, gaming systems, Apple TV, and an AV Receiver.   Can I use a Sonos Connect or Sonos Port with the AV Receiver audio output to connect to the Sonos Soundbar to play the audio from whatever the media source is?  Or how can I best connect the Sonos Soundbar to the AV receiver recognizing they are kind of duplicative in function.   thanks, 

Have connect my Beam 2 to my Samsung QE55Q90TATXXU via the HDMI ARC socket.  The problem I have is that the TV automatically plays through the Beam even if the Sonos app is set to TV auto play off. When changing the audio source to TV speakers it automatically switches back to the Beam which I prefer not have when just watching stand TV programmes. Any idea how to change this. TIA

So my beam is all set up with my tv. It looks like it’s playing sound but it’s not.i have a Samsung tvi can play music from the beam through the app but I can’t get any sound from the tv.please can anyone help 

I have just purchased a new Sony Bravia tv and attached my arc ultra to it. The sound is great until I switch off the tv for maybe 10 mins or more. When I switch the tv back on after this short period, there is no sound coming through on the soundbar. The only way I can resolve it is to switch off the power on my arc ultra and switch back on again which seems to work until the next time. 

Cannot get Alexa to play music on my Arc Ultra via voice command 

Hi I have recently updated my wifi router and have since came up with issues regarding my sonos playing. I have updated all my speakers and my WiFi is connected to the speakers but if I ask Alexa to play the radio or play my amazon music or a song Alexander announces it is going to play but nothing ever plays. Everything works as normal if I play through the app egg Spotify it will come out the speaker then but I am having issues regarding them playing anything when asking it to do so. Can any1 help please

My morning alarm has become increasing unreliable. I have a Sonos One in my bedroom. Recently, I was getting chimes more often than the music I had set up. I tried all the basics before resorting to a total rebuild. I have 14 Sonos speakers - the oldest are a pair of play:3 from 2013. I unplugged everyone. I unplugged my router and range extenders. I factory reset every speaker. Factory reset the router and range extenders. Set up the router and range extenders making sure latest firmware and keeping most default settings. Once I was happy wifi was working, I created a new Sonos account and added every speaker. All good. That was a week ago. Since then my daily wake up alarm has worked once.I have Spotify family plan and we have an unused account which is only used by Sonos for alarms. When I play directly from Spotify App the music plays. When I pick the Spotify service in the Sonos App, it plays. When I create an alarm one minute in the future and test, it works.Sonos One Hardware Ve

Hello, what does error 1066 mean, please ?I reset all my speakers (system suddenly not found), and this message appears when the update check begins just before the speaker installation process is complete and I have no choice and I have to leave the configuration.PS : I haven't changed any of my network settings. The message of my screen capture in english is : A problem occurred while checking for the update. 

I tried searching for the topic posted, but I couldn’t find any assistance to my specific problem.I have a Onkyo TX-NR6100 and a Sonos Port. The setup was easy on my 20 year old Denon receiver, but sadly that died, and I saw the “Works with Sonos” on the receiver I purchased thinking it would be a simple replacement. But I cannot figure out how to  get my Turntable or local radio stations to play over the ERA 300’s I have.  The local radio station is important because our son has a radio show for a local radio station that doesn’t have any sort of app or live streaming, we would like to stream it so we don’t have to listen to it on a little portable radio, or buy anything else. My current setup from a search is as follows:Port input connected to Zone2 OutputCoax Digital in port connected to Coax Digital In on the ReceiverTurntable connected to CDZone 2 is turned onCoax Digital is set to CDI called Sonos support and they only showed me how to connect the turntable to the port, which I a

 Some songs come through really loud and others quiet. I believe this has something to do with dynamic range compression & mastering. I think the spotify app allows this as an option if using airplay. I see that Sonos doesn’t have this currently. They have volume limit, but thats not what I’m looking for. Any ideas if this is a future feature or how to request this as one?Note: I’ve seen other topics related to NOT wanting volume normalization and/or respecting meta tags from other sources. But, this question is more about an option to auto apply volume normalization across music and services. This way regardless of how the song is mastered all songs will be roughly at the same volume level. Its exhausting having to change the volume when different songs play on a playlist either from a music service attached to sonos or from a sonos playlist.

Suddenly my Playbar connected via optical will not play TV audio. It’s not the optical cable. I’ve had this happen before and I was able to fix it but I can’t remember what I did. I have a LG tv. Any thoughts much appreciated. 

Hi, I just got my ace and I like it. But it has a small problem: it cannot remember the volume setting. Each time I turn on it and connect to my iPhone it will go back to 50% volume, not matter the level in the last use. My comfortable volume is 30% so I need to adjust it each time I use it.Do anyone know how to fix it? Thx.

Hello Sonos Community.  This is my first post, and its a question I am hoping someone else has solved already.  My system:Arc Sound BarEra 300 x 2Gen 3 SubApple TV 4KSony Bravia 8 (K-77XR80) I am looking to use the eARC HDMI port on my TV with my Apple TV, however from what I understand I have to use that port for my Sonos sound system as well.  Meaning I have one port, and I need two on the TV. Does any one know of or can recommend an eARC Extender(Does that exists)?  I am hoping there is such a thing so I can plug the Apple TV HDMI cable and the Sonos HDMI cable into the same eARC port on the Sony TV.I am wanting to get the most from the Apple TV as far as sound / video goes and I cannot do that if the Sonos System is using the only eARC port on the TV. Thoughts? Thanks,Daze (Jeff)

My kitchen Sonos One SL which worked for 4 years mostly without issue, has just started losing connection to wifi while the other half of the stereo pair (another Sonos One SL) continues to play. Swapping places, changing rooms, even wired over LAN, the problem continues. At times it breaks the app and the entire room they’re in completely drops from the app. Sonos team on X (Twitter) are gracious, even DM me at all hours, but some of the call center techs are argumentative and give me bad troubleshooting advice about this issue.  BTW I also have a Sonos Ultimate immersive Set (Arc+Sub3+dual Era 300s) that play without issue on the same WiFi. Any suggestions will be greatly appreciated and welcomed. Thank you.

Bonjour, à ce jour j’ai une sonos Five pour recevoir l’input du son de mon vidéo projecteur et ensuite le link avec mes One SL je vais déménager et je ne pourrais pas avoir la place pour ma Five donc je me demande si je prends une era 100 et que je mettes l’input sur celle ci, cela fonctionnerait  je pensais prendre une era 300 pour garder cet impact de son mais elle serait dans une niche donc cela créerait une réverbération beaucoup plus élevée qu’une 100 merci d’avance pour votre réponse !

I’m upgrading my surrounds from Sonos one SL to eras 300. I used to invert my Sonos one SL when they were mounted (following sanus guide). But I’ve been reading that there is no need to invert them.  Should I invert my eras 300 based on my living room photos?  Am I supposed to angle the eras 300 towards the listener(tilt down) or towards the tv (straight)? 

I have Samsung tv and Sonos play bar. And play 1 speakers. They used to work perfectly as surrounds but no longer work. I just get garbled noise from the surrounds and in the app once the tv room shows 

Hello everyone,Could someone tell me how to get rid of the error code 1066 problem during configuration Sonos One SL?There is no official support in my country (Poland)

I have the original Sonos Soundbar and a pair of original Play: 1’s and i’m happy with the set up. I also have an original Play: 3. I am considering upgrading to the Sonos Arc Ultra, a Sub and new Era 100’s as I’m purchasing a new Samsung Frame TV in the main living area but I wanted to understand whether a Sonos upgrade is worth it from a sound quality perspective. Any advice appreciated. I was looking at just the Sonos Arc Ultra but i understand the original Play: 1’s might not be compatible with the Arc Ultra. Not sure if thats entirely accurate. Thanks

Has anyone been succesful in disabling the WiFi on their speakers?Most of the speakers in my system I can connect with ethernet (With the exception of a few that need to go over wireless). I want to disable the WiFi on each of the speakers that are wired. This is to prevent a SonosNet to be created, which would then force the speakers that need to be wireless to connect to this network, which I do not want as it does not work well, and I have plenty of WiFi coverage around the house using a few AP’s. A few years ago, I’m sure this worked, but it no longer seems to.After plugging the the ethernet, I go in the connection settings and I select the disable WiFi option. On my Ubiquiti wireless controller, I can see that the WiFi Sonos speakers join my wireless, but after a few minutes they disconnect. When I go check the speaker where I just disabled the WiFi, it seems to toggle itself back on (Which then creates a Sonos WiFi that any other speaker connect to).I’ve tried disabling WiFi on m

I just upgraded to a 2025 MacBook Air running Sequoia, and all of a sudden, the Sonos App is not available. It’s still on my older laptop, but I’d like to be able to control it from my new machine that I’ll be using most of the time. Any thoughts? I could download some third party app, but those have been a hassle in the past. The app is still fine on my iPhone fwiw.  thanks! 

Hi. My Sonos system doesn’t automatically turn on when I switch the TV on. The only way I can get it to turn on is to reboot my TV ( Sony Bravia). Any suggestions as to how I can rectify this please. 

Today I go to play Anghami on my Sonos 1 app not the S2 as at home I have some older components but it said that Anghami is longer available. I thought it was a bug and removed it but then I went back to add it where I found out that it is not available to add as a music service in the Sonos app. Any idea on how to proceed with this problem??????