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Has someone experienced trouble getting your Bandcamp collection (new and older bought music) showing in Sonos app to play? or does the collection appear out of phase so that when you play a track another one reproduces instead?Any ideas would be appreciated.

Sonos Roam 2. second time dead now. Last time I had help from SonoS Service, thank you, great service👍. It happens again. Tried out Standard reboot, forced restart and factory settings. Nothing works. Status at the time is red light while charging and nothing else. Any ideas?

Hi all i have a Sonos one second gen and it’s been very good for a long time. However since changing my internet provider to EE in the UK I can’t get it to work. I did a factory reset, plugged it into my router with an Ethernet cable, but I still can’t get the app to connect me. If anyone has been through this and found a fix I would be very grateful   

Yesterday I bought two Sonos ERA100 speakers from the website, and the amount has been charged to my bank account. However, today I received a message from Sonos saying that the purchase has not yet been completed. Could you help me? I purchased the Sonos equipment under the name Anna [redacted].Moderator Note: Modified in accordance with the Community Code of Conduct.

Can I have the preferred speaker for my Sonos smart edge be the Sonos Amp similar to how an Amazon echo can have its preferred speaker be the echo link amp?

i have had the app for about 4 months. At first everything was working perfectly fine and all of a sudden it logged me out of my account and when I tried to sign back in, it redirected me to the website and the “sign in” sign was still appearing. it has been like this for the past couple of months and in the meantime, the app logged me out of my Apple Music account, which is very similar to my Sonos account and now I cannot login into my Apple Music on the Sonos app so basically I just cannot use the speakers from you because I used them mostly to listen to my music from Apple Music and set on my alarms in the morning! Please help me do something about this issue! 

Hi there - I have a lot of smart wifi devices so Ill start with this as NOT using a mesh network is simply not an option for us due to how many smart devices we have in our home.  Having said that, I have multiple Sonos devices and am running on a router specs below: 3 sonos one speakers  1 sonos amp 1 sonos playbar 1 sonos subwoofer  2 sonos one sl speakers  I have an Eero Pro 6E router. I have tried everything I can think of that i found online to no avail and the lack of features in the app is not making it any better. The last ditch effort is what i recently did I connected the playbar directly to the Eero via ethernet I have no way of telling whether or not it successfully connected as there is no way to apparently see the WM (wireless mode) on the app on the iphone and the web app does not show this information - so I cannot physically tell’ It is how ever playing music so its connecting to somehow apparently this was once a feature that was removed and is pending being brought

Bonjour à tous, je rencontre un problème récurrent de décalage de son vs image lorsque je regarde la TV en direct en UHD.  ma configuration: - décodeur TV sosh relié à TV connectée Samsung (modèle de 2019) via HDMI - TV connectée à la  barre de son sonos ARC ultra depuis port HDMI ARC via câble HDMi sonos d’origine.  problematique: - décalage de son par rapport à l’image lorsque je regarde la TV diffusée en direct en UHD. -pas de décalage de son si je déconnecte la barre de son de la TV et que j’utilise les hauts parleurs de la TV -pas de décalage de son non plus si je regarde du contenu UHD en replay ou sur plateforme de streaming en différé. La problématique ne concerne que les flux UHD en direct.  Auriez vous une idée de la provenance du problème et comment on pourrait le résoudre ?  en vous remerciant d’avance   

My Samsung Frame TV is connected to my Sonos Beam (Gen 1) via an HDMI-ARC connection in the Samsung OneConnect box. I subscribe to a variety of streaming services (Netflix, Prime, ...). All my Sonos audio sources, and all the streaming services play at a normal volume. However, when I am watching live TV, max volume is about 20% of the other sources. When I look at the volume slider through the Sonos app, when TV is playing, the slider is at 100 and barely audible (whereas with my other sources, the slider is rarely above 30%). How do I boost the TV volume?

We are facing the following issue with a system where 2 Sonos Ports are connected to a Sonos Ready amplifier by Onkyo. Despite pass-through mode, the volume fluctuates unpredictably and constantly. Please advise. 

I was using Play:Ones in a couple bedrooms for white noise, but for the past several months+ the white noise (one "song" from Spotify, on loop) will change during the night to other music. The music change seems random, not when the track comes to an end.The music is not from any of my play lists, and if often of genres I generally don't listen to.No one nearby has or had ever had access to my Wi-Fi.Monitoring software on my laptop isn't detecting any network interruptions. The Wi-Fi signal at the speaker locations is 5/5 on my phone. Any ideas as to what is causing this, and more importantly, what could fix it? Thank you.

Sonos ace says there is an update in app, however the update splashscreen continuously polls and doesn't reach a conclusion. This is after an app reinstall, a headphone reset and on multiple WiFi and also 5g. Any users had similar issues.Android 14 Samsung s2280.20.33

I have a group of Sonos speakers and within the last two weeks the controls on any speaker will control all the speakers in the group.  THey used to be independent of each other.  For eample, we have two reception desks in the same group. If one speakers physical controls are changed (temporarily lowered volume or muting completely for a meetingt, etc.) every speaker in the group has the same change. The possible solution I’ve seen is to give every speaker a iOS device so someone can change the settings in the Sono app.   Not very friendly for business use.  Is there any way to set the controls so each speaker's controls are independent? 

I have recently got Sonos Arc Ultra. So does adding one Sonos Era 300 as surrround speaker would be good enough or need to add 2 . 

Hello - I’ve set up my Arc Ultra with 2 Era 300s as surround speakers and a sub 4. Everything is aligned from a home theater perspective in the app but I can’t get TruePlay to work.  I go through the steps and it plays all the test tones but then I get an error message as shown below. I’ve tried deleting and reinstalling the app with no success. Have tried it multiple times and still get same error. Using my iPhone 16 Pro.  Any suggestions on how to fix? thank you  

HiI have recently bought an Era 300, set up a new SONOS account for my office (as hubby runs the one at home) and CANNOT connect. It discovers the Era 300, says it's on the system/wifi for me however, it is not there. It says there are no devices. I have factory reset the speaker about 4x now and restarted my phone, un-installed the Sonos app, unplugged the speaker...moved it closer to the router. Nothing works.When I touch the play/pause button the light flashes orange a few times then disappears.Ive been through all the Sonos help topics I can thinknof but still no luck. Can someone help?

My Gen 2 Sub worked fine with the old Playbase and still works when I pair it with my Play5’s.  I can pair it with the new Arc Ultra but it doesn’t work after pairing.  It shows up in the Arc setup along with the Era300 surrounds.  I can make adjustments to the sub volume but nothing works.It’s interesting that turning the sub switch off in the Arc group improves the bass.  I’m guessing when the switch is turned on the Arc turns down it’s bass.Sonos says they support the Sub gen2 with the Arc Ultra.  I’ve disjoined and rejoined to no avial.

Hey y'all, I've had a gen 2 beam for a while now, today I picked up two era 100 pros, if I set the eras into surround sound I get zero sound at all from them, I can not even play music through the surrounds.  Beam works great, I'm beating my head against the wall trying to figure out why I can't get any sound at all.  I have the music part of it set to "full" and eras were fully setup in their respective "rooms" until I created surrounds with my beam.  What am I doing wrong that I get zero sound from the surrounds.  For the record I can turn up the volume on my beam from the era 100s even pause music play, just no actual audio ever through them.

Hi there, a really annoying problem: Got my Arc Ultra set up, eArc to HDMI, 2 Era 300 as rears and planning on buying a Sub 4 once the pain in my purse goes away.There are 2 content suppliers connected to the TV, an LG OLED65CS9LA: an Apple TV (latest model) and a PS5. Problem is with BOTH of those so it’s either the TV or the Arc. What happens is that after it was off for a few hours - like over the night - the system will only put out Stereo PCM. I have to manually change the sound mode in the TV settings (anything will work as long as I change it, auto, passthrough, no matter). All the other settings are correct, it’s just as if, when off for a few hours, the TV forgets to tell the Arc that it sends surround sound & me changing stuff will remind it.I read that it might be a problem with cheapo HDMI cables so I bought an expensive one and a super expensive one and nothing changed.I am very annoyed and would be extremely grateful for a solution.

Over last week or so, I’ve been having a repeat issue with Alarms on my Play (s)The alarms simply appear to randomly disappear.    Very frustratingly - one of the Plays resorts to Sonos Chime, while the others remain silent.I’ve re-entered  the data may 10 times over the last 4 or 5 days ; they occasionally seem to operate once then disappears.Am I missing something, or is there still a underlying problem with the software?

Here’s my issue, I wish to play my music Libruary not stream.The music is on an iMac under a named user (Shared) so we can play music and keep our own areas separate.The path way is shown correctly in the Sonos settings but after updates and even when the iMac has been closed down when I try to play music there is an error message saying that access to my user music Libruary is denied ( I assume it is because I am administrator) and ignores were the music actually is. If I re install the pathway it then re indexes the Libruary and then may or may not play music. This is driving me to distraction any advice will be appreciated 

I have three Sonos zones/rooms:Bedroom: RayLounge: Arc + 2x Era 300 + Sub 3Bathroom: Era 100The last month or so grouping has completely broken for the Ray. If the Ray is put in a group with any of the other two zones, it will only play music for a few seconds before turning into a few seconds of white noise. Then it goes quiet and the status light starts flashing, which I would interpret as a firmware crash followed by a restart. Feels like Sonos has pushed out a faulty firmware update, but how the heck do I troubleshoot this?!Grouping in general has been much worse the last couple of months. I've always disliked the Sonos client and typically only use it for group management, with playback handled through Spotify Connect. But the speaker groups listed in the Spotify client are almost always outdated, for example after grouping all speakers Spotify will show the group but the speakers supposedly in the group will still be listed separately as well.

I have a Sonos Beam paired with two Sonos One SL (2nd gen) speakers as a home cinema setup, and I’m really happy with the sound quality. Since I’m such a fan of Sonos, I recently added a Sonos Era 100 in the kitchen.The issue I’m running into is this: after playing music throughout the house (including the kitchen), when I switch to watching TV, the TV audio also plays through the kitchen speaker. To fix this, I have to grab my phone or iPad and manually remove the tv sound from the kitchen speaker.I understand how grouping works in the Sonos app, but I’m wondering:Is there a way to automate which speakers are used for TV audio versus music playback?Or is manually adjusting the group via the app the only solution? 

Hi, I have been trying to set up Alexa on my Sonos Roam (since Google Assistant could never discover my device, which is a whole separate issue), to play Spotify but whenever I tell Alexa to play Spotify, it says I have to enable the skill in the Alexa app, which I have already done.Spotify is set up in the Alexa app as well as default music service, and in the Sonos Mobile App as music service, both are set up with the same Spotify Premium account. No matter what I do, Alexa can’t find the spotify skill for some reason. I say “Alexa, Play Spotify” and it says “To do that, enable the skill for the Sonos Roam in your Alexa App, then ask me to discover devices.” The Sonos Skill is enabled, and there are no devices to be discovered when I ask it to. I’m so very lost, do I need to contact Amazon since this is an issue with Alexa? Or can this be solved here?

I have a Sonus Roam in kitchen. Sonus Beam(Named kitchen) in Kitchen and a brand new Sonus Beam 2 (named living room)in living room. When I ask alexa to play radio in kitchen Both Kitchen beam and roam respond and say playing radio station. The roam plays the station but not the kitchen beam but annoyingly  the radio comes on the Beam 2 in the living room disturbing anyone watching TV. The Beam 2 cannot hear me as doors shut and Microphones off. Any ideas thanks