Answered

Hello everyone.I have a setup consisting of the following: Sonos Arc UltraSonos Sub Mini2x Sonos Era 100LG OLED C4DUNE HD Pro 8K PlusXbox Series XPS5 Pro All system components are updated to the latest software version.About a month ago, I noticed a strange sound. It’s very similar to a signal interference noise that lasts for about a second or less on the Arc Ultra. It can occur once every 30 minutes, sometimes once an hour. There's no pattern to when it happens. It’s like a static beep lasting a second or less. It’s not heard on any of the other system components. All devices have been stationary — nothing was moved or touched. There’s no visible damage to any of the devices.When watching movies or series, if I hear this sound and rewind to the same moment, the sound isn’t there anymore. This sound also occurs when I turn off the TV, after a few minutes of turning off the sound may also occur. Up to 10 minutes after turning off the sound may appear. This means the issue isn’t with th

I can’t play different music on different speakers.  Have two I-pads and whatever selection I make on one I-Pad effects the app running on the second I-Pad.  Went round and round with suppport chat and got no answers.  On either I-pad I can’t control other speakers independent of the first selection running.  On the desktop app can control speakers independent of that is happening on app.What am I doing wrong?

I’ve upgraded my tv and so have changed Sonos soundbar to HDMI e-arc with ir signal to use Samsung tv remote.issue is that I have a Sonos play as single rear speaker grouped to use sometimes for movies etc. with optical setup the sync was perfect. With hdmi setup I have the 75ms delay that sounds terrible with soundbar 10 foot in front and single Sonos play 3 feet behind me.help please 

Sonos Sub gen 3 not updating and hence unable to add to home theater system - arc and surrounds era 100, what seems to be the problem?  

I have an existing home theater system ( Sonos arc sound bar along with my Sonos 5 as surround sound. I want to increase the punch on my sound. Can I integrate the Sonos amp to my system and so how will I connect it correctly??

Any new on the setting volume limits at certain times of the day feature that was requested six years ago?Would be particularly useful for people who Airbnb their property out like.

unable to find Ibiza live radio on sonos app you can’t add the URL into TuneIn Radio either  please advise...

All of a sudden I've noticed that I can't add playlists to the queue in the Android app.The app can see the tracks, but if I click on the play or shuffle icon it just spins away doing nothing.If I try to add or replace the queue with the tracks from the playlist i get an error message.If I click on the three dots next to.the track and select play, the track plays.One or two playlists with very a very small number of tracks seem to work as expected, but any substantial list won't work.Is this a known issue that's been broken in a recent app update. I have searched but can't see anything about playlists that recently. Thanks

cannot connect Sonos playbar wirelessly with new sky hub router. it connects with Ethernet but then cannot establish Wi-Fi connection. I have factory reset the playbar, and Apple Music plays through playbar via Sonos 2 app. I have reset router and altered security protocol and even tried it via sky WiFi extension hub upstairs but cannot achieve a WiFi connection. Any other suggestions please 

Recently after updates on both SONOS and WebOS I started experiencing problems with playing content  over eARC.what happens is that DolbyAtmos or 5.1 shows do not use all speakers on ARC and content especially  dialogues are muffled.i need to change to PCM to have a decent sound quality but then no Atmos or 5.1.My setup: ARC, 2xEra 300 and Sub gen 3TV LG C1 WebOS 6.5.1-35Settings:HMDI Bitstream, eARC ON, Pass Through, SIMPLINK ONTroubleshooting: reset to factory settings both TV and Sonos system, unplugged from power both, contacted Sonos and shared logs few times, nothing.only solution which works for now is to unplug eARC, plug in to Optical disable eARC and SIMPLINK, play the content for a while and then re-plug eARC mainly for Dolby Atmos content.usually works for few days and then same problem occurs. no idea whether it’s an issue with TV or Sonos.any ideas or help? many thanks   

Hi, I just got a brand new pair of Sonos Ace headphones. Connected them via Bluetooth to my OnePlus 10 Pro, running OxygenOS 15. Then downloaded the Sonos app and tried adding the headphones to it. The app finds the headphones, tries to set them up, then when the screen displays "preparing the Sonos Ace" it interrupts and says it couldn't add the ace and to check the Bluetooth connection. I've tried resetting the app, resetting the Bluetooth connection. Nothing is helping. 

Hi Team,Already have read almost every forum post and tried every trick from completely reinstalling all my Sonos devices till completely redesigning my wireless.Iam using a arc with a sub and just replaced my Sonos Play 1 surrounds with 2 ERA 300 devices.The problem is they keep losing there connection in the surround enviroment and i don't get it why. There is not a real error but sometimes after 30 minutes and sometimes within 3 minutes the ERA300 speakers disappear in the app and I cannot get them back.I tried reseting them, unplug and plug the cable again.Also set my wifi to only use 2.4ghz, 5ghz, disabled things like client loadbalacing, band steering, added fixed IP addresses etc etc.. but iam pretty lost now.Iam at the point of returning them because my play 1 were always working fine but for some reason its not possible to get a steady connection with the ERA300’s...(EDIT) added my play 1’s again..but they disappear now as well.. so not sure if its me / the app/ my wifi setup

AirPlay to my Era100 from my iPhone music library was working yesterday. It is not today, but it works from the radio channels from the Sonos App. Chatted with the help centre. Made me switch to Bluetooth. Ok, it works but the sound quality is clearly worse, which is what I was impressed with, great sound via Airplay.Anyone experienced this?I will submit a new request to Sonos.

I have an amp and Ace headphones. The amp is connected to my Samsung laser projector through hdmi arc and my headphones through Bluetooth. Whenever I select the audio output to Bluetooth it selects it for a second and the the amp recapture the audio selection

Can I use Spotify connect with Play:3 and Play:5 generation 1 ?The reason I want to use Spotify connect, rather than just the Sonos app, is the iPhone will be in Spotify offline mode (and hence playing playlists previously downloaded), purely to save data.It’s being used in a garage with no PC, or broadband, but there is a 4G router (with limited monthly data). I tend to listen to the same playlists, so it’d be daft to use data for no reason.I tried it today, and none of the speakers showed up in Spotify connect, though the same iPhone works fine on my home Sonos set-up which is multiple Move:1 Gen 1, and an Amp Gen 1. Sonos app working fine in the garage set-up, with Spotify account, but data use too high as mentioned.It’s a new iPhone set-up (recently reset), with a fresh install of Sonos S1 and Spotify.cheers 

Hi ForumI am considering buying and Arc ultra soundbar to replace my Sonos playbar (optical connection only) I plan to keep my sub and 2xsonos 1s connected as a sound system in the room with the TVMy panasonic TV TX55EZ952B (2018) has an HDMI ARC portSo my first question is will this be a suitable connection to the HDMI eARC port on the Arc ultra soundbar?My second question is will there be limitations of connecting Sonos Arc ultra to an HDMI ARC port (after some limited research I cant find out if the port on the panasonic is HDMI 2.1 either it just says ARC)I have heard there are compatibility issues between Sonos and Panasonic is this true?😯 Thanks in Advance

 I just bought both a new TV LG OLED G4 and a Sonos Beam. When I try to paid the Sonos to the tv via the app, even though the Beam is connected to the tv via HDMI eARC, it says that TV speakers not connected and I can’t get my Sonos beam to work. The TV does recognize that the soundbar is connected, tho.

I’ve just put Sonos Era 100 in my workshop. But “workshop” isn’t an option I can choose as a room name. Is it possible to customise the list of rooms that Sonos provide??

I was one of the many users who experienced issues with the app re-write, but slowly, very slowly most the issues were fixed. Then a few weeks back there was a minor app update, supposedly to fix bugs and improve reliability, but it has had the opposite effect for me. Issues have included:* Being logged out repeatedly* Having individual speakers disappear - particularly my Beam.* Having the entire system temporarily disappear* Having my favourites or recently played lists grey out / disappear.Nothing has changed on my network. Its a simple single wifi router network in a freestanding house with little network interference. Router is a ~9 months old mid-range TP-Link.This is driving me nuts. I was finally not detesting using this system and now I'm back to wondering about the resale value.Have others noticed recent downgrades in reliability? What can be done? 

Je n arrive pas à connecter l enceinte des graves à mon nouveau réseau 

Sono Arc ultra avec 2 Sonos Era 300.dès que j'utilise avec la TV, ou boîtier TV les deux Sonos Era saccade, ou lag. c'est insupportable ce problème. Modification du modérateur : Google Translate- Sono Arc ultra avec 2 Sonos Era 300.Dès que j'utilise les deux Sonos Era avec la télé ou le décodeur, j'ai des saccades ou des ralentissements. Elles sont positionnées à côté de moi abAvec le wifi en face dans la même pièce. Ce problème est insupportable surtout avec un système à ce prix.

As per the Oligo Airborne announcement, some high level exploits using AirPlay have been made public.  Tow of them - CVE-2025-24132 & CVE-2025-30422  affects Speakers and Receivers made with AirPlay SDK. Can someone from Sonos comment on whether Sonos products are susceptible to exploits, and if so, when they will be patched, and any products that may not be patched?thanks,Rob

Current setup: Playbar, 2 ones and sub. I'm thinking about upgrading to arc and 300s to get at Dolby Atmos sound.Is it possible to wall mount the 300s or just put it on a table behind the couch (I'll remove the airhockey)?I'll probably keep the setup if If I can't get 300 positioned properly.Thanks  

I have a full sonos setup with sonos sub playbar and the other small speakers, i just ordered a laser light for partys but i did some research and found out sonos does not have any way to connect to DMX? Does anyone have any other suggestions/ recommendations/solutions??  can i forexample connect to my sonos system on s pc and run a dmx cable from the pc to the laser?

I recently purchased the arc ultra and it's amazing. I have 2 choices for my next purchase due to budget constraints.1. Sonos ERA 100 with Sub 42. Sonos ERA 300 with Sub Mini What do people recommend? Uses mainly for TV and sports. Medium sized room about 3ft from TV.