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Trying to update 80.20.34 with iOS this evening. After this was complete the iOS screen asked  for the “system software” ?? to be updated. I have tried this twice without success, the first time an error message said to try again.  I now appear to be in a loop, with the software showing the message, Finishing update. Please wait.Is there another source for this upgrade please ?  Am I doing something wrong?  ( Using the latest iOS software ) Thank youMike

Hi, Suddenly Harmony stopped to control ARC volume. Nothing has been changed, i had also an activity to listen music in group, also is stopped working.  I have Homey and i can control Sonos devices without any issue. 

Setup: beam gen1, sub gen 3, 2 play:1 as a 5.1 system connected via earc to samsung s90d. Trueplay tuned and enabledI'm new to sonos but pretty certain I've done everything correctly. When I play music through spotify via phone or ipad, the bass is very lacking. When I watch TV, movies, video games, or run spotify through the TV app, the bass incredible, as it should be. I've seen others have mentioned something similar.  I realize a simple work around is to just to run it through TV every time, but that's annoying and I shouldn't have to. Also, then i cannot listen to my music on full or ambient mode (prefer full) I don't belive this to be a tuning nor sub placement issue, as it sounds great when through TV.Any solution or help would be appreciated!

Running latest versions incl android app from May 2025.Some days when an alarm (Spotify playlist) goes off, pressing Snooze do not work (no response pressing the button). Pressing the Continue listening button results in a dimmed app that do not accept input. It do not help to restart the app (that will show the alarm popup again with the same result). Instead I can swipe or click outside the alarm popup to close the alarm popup and then I can stop the playing with no issues (but stop instead of snoozing).I have not tested it, but it feels like it happens once a week. I will monitor if it only happens on Wednesdays (same playlist). My alarms play a different Spotify playlist from Monday to Friday at 6:35.The problem started within 1-2 months, so I think after an update in april. 

I have just replaced a working Sonos Ray system with Sonos Beam and the Sonos Beam doesn’t work with the Sky Stream Remote.  The Ray does.  The only difference I can see is that the Beam connects via HDMI Arc and the Ray connects via Optical cable. It is really annoying as I spent a lot of money on the Beam and it is now needs 2 remotes to operate.  I shall get a refund on the Beam if I can’t solve this. I have read detailed stuff about HDMI CEC conflicts but it seems that things have just got too complicated. Can anyone help?

We have 3 amps, a beam, and One SL. We play music across our house and outside. I have spent many hours on the phone with Somos customer service and still have same issue. Whether we are playing music or TV the speakers will stop playing sound. Relaxing or parties in the pool it becomes very frustrating. I am on a mesh network using Ubiquity access points. The last conversation I had with customer service they told me Sonos does not work with repeaters and refused to acknowledge I have access points. I have tried changing Sonos channel I am on.  My options are 1, 6, and 11. I have tried grouping and ungrouping them. Nothing seems to work. We have removed and added back. Rebooted system. Pretty much everything but return it all. Has anyone else had this same issue and if so how did you fix it?  

At the end of my tether with Sonos… yet another problem presented by them today!Went to use the windows app on my laptop and it asked me to set up, working perfectly alright yesterday and now it won’t connect to my Connect gen2.The strange thing is that it’s working fine on my iPhone app… any ideas?

It is the same old story. Purchased Era 300, worked for about 60 days, decided to stop working at some point, Sonos refuses to give me a refund after hours and hours with tech support. Exchanged for a new unit, set it up, stopped working after about 10 minutes. I never have any problems with the Beam Gen 2. Always stays connected and plays. I’ve split my networks and done all the things they recommended and now I just have this large hunk of junk sitting in the middle of my apartment that doesn’t play music from my phone, or the macOS app no matter what I do. Or it does, but only for somewhere between 1 and 10 minutes. I’m not asking for assistance, but I would be interested to have a better understanding of why the computer or the app is running the show here. Doesn’t Sonos have it’s own little network that speaks to each of the speakers? Literally every other thing I have ever own is able to stay connected to my WiFi, I just find it interesting, and extremely frustrating, that I can’

I’m just curious if there is a system issue, or an issue with the company right now?  my first experience with my issue was very good and I truly appreciate the support Sonos gave me.  Kudos.   the follow up has been terrible, however    no communication, no action, and repeated wait 24 to 48 hours and we will contact you along with throwing the word expedited review around    this has been really subpar customer service, which is ironic because the initial customer service I got was excellent     I think Sonos is a good company so I’m just wondering if there’s issues right now   Just be honest about it and we’ll work through it

I have a Sonos Port and Sonos Five on the way and am hoping to use them along with my existing turntable (has its own pre-amp) and also my existing amp/speaker setup.Ideally I want to either use the turntable with the Port/Five combo OR with my existing amp/speaker set up. The turntable has an RCA cable coming out of it with a stereo pair of male plugs at the end. So I would need some sort of splitter so I can divert these outputs to both the Port/existing amp.However I am a little confused about how to achieve this. I see you can get a switch box which gives you two outputs and you then need to switch between them. I guess this would work ok, but this requires you to manually press the button to choose your output every time, whereas I would prefer the signal always went to both the Port and the existing amp.There may be basic cable splitters which do this, but then I would be concerned about loss of signal.How do others split the signal in this sort of setup?

Hi.I have a Sonus Beam Gen 2 and 2 Roam speakers.If I wish to get better surround sound should I replace the Roam speakers with a Mini Sub or get the Mini Sub working in conjuction with the 2 Roam speakers? 

My turntable no longer works with Sonos. I’ve tried everything, checking cables, connections, rebooting…nothing. I used a DAK 2800-PC as a preamp which worked with zero issues until I attempted to play a vinyl a few days ago. The DAK is receiving a turntable signal but my 5s aren’t responding. Before I order a new preamp I need to know if the problem can be corrected with what I’m using currently. Thank you.

What's happening with the Sonos App. My set alarms disappear and I can't make new ones, my mudik service also disappears. Now Sonos has become bad to use again. It happens everyday now, fix it now or have to find something better than Sonos. Well I uninstalled and reinstalled it. There were alarms that briefly disappeared and came. but they will definitely disappear again. No recommendation of Sonos from my side.

Has there been any official word from Sonos that acknowledges that they removed the alphabet scrolling ability within the with the disaster update last year (that is, the ability to scroll through a large library by jumping to the letters of the alphabet)?  And if so, has there been any indication on when (or even if) that previous functionality will return?

Hi all. I had an LGOLEDB9 with my Arc connected and all was good. I upgraded to an LGOLEDG4 and for the life of me I can’t get it to connect to my Arc. I have tried everything suggested on here. Such as removing all other hdmi inputs and powercycling both the tv and the Arc. Tried different hdmi cables. Reset the arc & tv back to factory settings. And still no joy. Tv setup fails to recognise that the hdmi cable is connected. Even tried the optical adapter! Anyone got anything else I could try??  I should also say I’ve had a 2 hr support call with Sonos too. 

It seems that the alarm setup is not anymore available. When I create an alarm in the settings, it is now impossible to save it. What can we do?

I’m really struggling to get full access to my Amazon music library i know the limitations on playlists of 500 tracks which to be honest varies at any given timebut trying to search my full library seems limited to the first few hundred artists I want to browse my whole Amazon artist or track list and can’t understand why it’s so difficult.the spotty performance of the software is bad enough but this make me want to sell my system as it so frustrating. All I want is a playback medium not a third party filter 

I have an Arc Ultra with a sub (gen 2), Apple TV 4k for streaming and like to switch between my tv and using spotify on my mac.  Works great with no issues UNTIL I added a Move 2 so that I could have that sound in my kitchen.  After much difficulty I finally got the Move 2 to sync with my Arc Ultra playing sound from my TV, (no idea how I did it but it worked) UNTIL I switched to playing spotify on my mac.  Lost all signal to the Move 2 and now it won’t even connect back to my TV.  iPhone app has been only more confusing.  Very frustrated now.  Do I have the wrong product for this type of usage?  Anyone else have this issue?

I have used my Sonos speakers with little problem (other than when used with Spotify in the past, the volume would randomly jump to max).  I used to love my system.  Now? Well... I left for a business trip for three weeks. When I returned, my wife’s new account wasn’t working.  I called service and they did troubleshooting over the phone.  This took about 45 minutes of very troublesome work.  It turned out that my system crashed because it was on a mesh network (which I have had for as long as I have owned Sonos products).  The new app must have been the culprit.  I had to take everything down to factory settings, use a “PIN” number that was so small and useless, I could not read it with a magnifying glass. The tech even had problems seeing it with my phone magnification. I don’t remember using this “PIN” number when I set it up.  I had to disable my TP Link mesh network, rename my extenders. Another 25 minutes of wasted time. Terrible.  Now I have to manually switch wifi networks betw

Hi, I have Arc Ultra in my living room with Sony TV. I am considering to add rear speakers to improve the surround sound effect, ERA 300 is not on my list as the size is big. Hence, I will go for two units of ERA 100. If I just put the ERA 100 on same level as Arc Ultra, the effect wouldn’t be obvious? I will add in sub mini as well in the future.  Really need advices from experienced person or expertise. 

I have a Playbar and two Play 1’s all in my ‘TV room’The Play 1’s are set up as Stereo and the Playbar is connected to the tv via optical cable When I try to set Play 1s as surrounds nothing happens and the app tells me it is looking for compatible speakersHow do I join all components together ? ps was all working until I changed WiFi details It’s all been ‘reset’ and works individually but not as a home theatre set up thanks 

We have several cell phones connected to the speaker system via my account. I have been able to log in and access my services on every device, except for one (my daughters phone). I can see our speaker system in the app, but not log in to access our services. When I click “log in”, I repeatedly end up on the page below (cannot be reached). I'm also unable to open the sonos website in the Chrome browser on that device while I'm connected to the wifi (the same wifi that recognized my speaker system on that same device!). When I turn the wifi off, I can open the Sonos website over mobile data and log in, but when I turn the wifi back on, the services are not available in the app. I've read through several chats and followed many steps (reinstalling the app, restarting devices and routers, clearing caches etc), but nothing seems to work. Grateful for your advice. 

Connected 4 Polk speakers to my Sonos amp and one of the Polk speakers is not working?  Thank You, 

Hi. I’m designing a system in my house, I’m new to Sonos amp, I believe I need it for recessed speakers as Sonos don’t offer mains networked recessed speakers from what I understand? Provisional setupcinema room 5x4.5m:1x bass,1x playbar,1x pair rear 8 inch sonance 1x Sonos amp Large open plan kitchen a lounge space 12m x6m. Tv one end kitchen the other:1x play bar4x 6 inch rear speakers 1x Sonos amp looking to install recessed speakers in 3x wc’s. I belive I need 3x additional amps if I wanted to only play music say in one of them at a time… Or am I missing something? I may just opt for the surface mount mains ones in other areas if buying multiple amps is the only way  im toying with the idea of a audio switch to save on amp cost for the cinema and kitchen rooms listed above, but not sure if it’s going to be a pain to keep switching as they would be mounted all together in utility cupboard, I’d like some ideas of how other people install with similar setup       

I have the Arc with 2 Play 1s and a sub as my setup for the family room. I am an android user and have been using my android phone to adjust the audio but obviously, I know that trueplay only works with iPhones and some iPad models.Moving forward, I had a iPad (10 gen), that I know is not compatible with sonos trueplay feature. I upgraded to iPad 11 (A16 chip) after I read all the requirements from the sonos website that will accept the sonos app. To my dismay, I found out first hand that it is not compatible to use trueplay. I called sonos tech support before I made that purchase and asked if the iPad 11 (A16 chip) will be compatible with trueplay - they agreed that it will work. I have proven that they themselves are wrong.I bought the iPad from Bestbuy where they sell sonos products and apple products. I asked their knowledgeable reps (Geek squad and also floor sales), made them read the iPads that will work with trueplay, and they recommended highly the iPad 11 Air (M3). Well, gues