Answered

HiIs there a timeline for when atmos willbe available through airplay? I have to use the Sonos app to take full advantage of my music subscription and era 300s and, I mean no disrespect, the Sonos app is a far inferior experience for browsing music. I almost don’t want to use my speakers because of this. So I guess I’d like to know if there is a timeline for either atmos through airplay or an improvement on the music browsing experience on the Sonos app. I’d be happy with either one.  For the app things like syncing favorites to Apple Music, lyrics wor would be great. Displaying artist’s top songs, then the albums instead of just a random list of albums songs and singles would be great too.

Hello, I just purchased a Port to pair with a Turntable I have (SONY PS-LX350H) with a pre-amp. I can barely hear sound out of my Sonos System with volume maxed out 100%. I have rooms of Sonos: Arc/300s/Sub, Fives/Sub, 100s/Sub. I can use them, but again really no sound. The Turntable does not have a Phono/Line switch. What am I missing here? Do I need the AMP? It looks like it just for non-Sonos speakers. Please help.  

Does anyone know if I can modify a Gen 2 Beam to run on a regulated 12v Supply? I totally understand warranty and safety issues. 

Can I use the TV Swap to move the audio from a Beam Gen2 to the Ace and at the same time use the Bluetooth microphone of the ACE connected to a PC?

Hi everyone,I’ve been using my Sonos Roam for just over 2 years. It is always plugged in via USB-C and connected to my WiFi network. Today, while I was listening to music at a moderate volume, the speaker suddenly started making a very loud and disturbing buzzing/crackling noise. The volume of the noise was much higher than normal playback, even though the music volume was nowhere near maximum.I tried to manually turn off the Roam, but it wouldn’t respond to any button presses. After about a minute, the noise stopped by itself. When I picked up the speaker, I noticed a strong burnt electronics smell coming from it.Now, it's turned off and I’m quite worried it might have a serious hardware failure.Has anyone else experienced something similar with their Roam?Is there anything I can try to reset it, or is it completely dead?Given that it seems like a hardware failure shortly after the 2-year mark, does Sonos offer any kind of support or goodwill replacement in cases like this?Thanks in a

Dear sonos support,While working with listening history tracking tools, I’ve encountered what seems a bug with how Sonos communicates with Deezer. Each time I listen to a track, the track is always put two times in the listening history: once the song is started and once song ends and going to the next one.Also each time I pause and restart a song the song is put once more in the listening history.The issue is not related to the tracking tool I’m using, it can be seen directly on Deezer webapp/mobile app.Maybe it’s related to the fact I’m still using Sonos S1 and didn’t upgrade to the new versions (I’m limited by my 1st gen play 5 speakers).

I am attempting to have my Sonos one speakers set up as surrounds to my play bar but after they set up the left speaker shows as not connected and clearly I am not seeing them to adjust volume

Having purchased a new Sonos Arc Ulta, and with poor resale values on my less than 2 year old Arc I decided to move it to the dining room which I use as an office and pair it with my 2 Play 3s.That means that in the lounge I had the Ultra with two 300s and a sub mini and in the dining room the Arc with the 2 3’s Initialy it worked but then I began to wonder about the sound quality and discovered that the Arc was not playing but the two 3’s were. I reset it and it kicked in okay. Terrific sound when they are all going lol However I am left with the lights on the front of the arc which cycle as follows Solid WhiteSolid RedFlashing WhiteSolding OrangeFlashing Green Assuming that the white is the first light in the cycle however it could be any of them Any ideas how to fix  Many thanks

Hi all,I’ve just got Amazon unlimited music to replace YouTube music.  I’ve restarted router, iPad, android phone and all my speakers and deauthorized YouTube.  I authorized Amazon and all my playlists show, but they’re empty.  Sometimes they show up but disappear rather quickly.  I followed a few guides clicking the heart button on all songs but it’s the same.  All worked well with YouTube so can’t understand.  There’s only 5 playlists, maximum has 99 songs and probably 30 to 40 albums.   Deleted apps, reauthorized Amazon numerous times bu still nothing. Any help appreciated.Possibly go to Spotify if that better integration?Will

I currently connect my Sonosnet to my router via a play 1 that is part of the surrounds for my Arc home theatre setup, as it is the speaker nearest the modem/router. I’m looking at upgrading to Era 300s for the rears in this set up but am concerned that the connection to the router and impact on sonosnet will be a problem. Do any of you run this same connection to confirm it will work?

I have two houses, each with their own Sonos systems. For a long time, I had a single Music Library (ML) at the primary house, hosted on my Synology NAS. When at my secondary house, I did not have access to that ML, as it seems you have to be on the same LAN. I recently installed a Synology NAS at my secondary house, which replicates the content on the NAS at my primary house. I successfully added a second ML to Sonos from the NAS at the secondary house, but when I try to access content at the secondary house, it seems Sonos tries to get the content from the ML at my primary house and can’t find it. How do I switch between ML’s on separate LANs? Do I have to delete the one on the other LAN, and then re-add it when I switch locations? Or is there a better way?

I have been unable to access Relisten via Sonos for a couple of months now. Works fine on my iOS Relisten app. Any thoughts? Many thanks. (I am on the S1 app with a mix of Sonos products, some not S2 compatible.)

Hi,I currently have a Sonos Ray + Apple TV4K ethernet + a TV with HDMI ARC.I connected my Ray to the TV using Optical and it is extremely annoying as I have to change the airplay to the Sonos each time i watch a new video on the Apple TV.My plan is to buy a Beam Gen 2 which should solve my problem. My question is: will i be able to seamlessly continue using my Ray as a secondary speaker connected to the Beam ? That is, everything my Beam plays, my Ray also plays ? Thank you

I have Sonos system with:Sonos OS S1, Version 11.15.2I want to connect it to a router which is running OpenWRT. I connected a USB drive to the router with my music library. Samba4 does not fit on the router, so I did install ksmbd-server. But my Sonos can not connect to it while on Windows I can map a drive to it (so sharing does work).Now my question:I’m completely confused if I need to use SMB1 or SMB2 on this router. When I read the posts about this then it seems that for a S2 system SMB2 is needed. Do S1 systems only support SMB1? I upgraded to the last Sonos software (11.15.2). Does that mean that I need SMB2 now for this S1 system too?I did read that ksmbd does not support SMB1. Is that the reason I can not get it to work? Can I somehow make this Sonos S1 system to support SMB2?

My Sonos library sits on my NAS (a QNAP device) in a subfolder:192.168.1.163//Multimedia/MusicThis Music Library shows up perfectly well in my Sonos app and I can play music happily from it.My source Music library sits on my Windows laptop, managed by iTunes.  I exported my playlists to “library.xml” as described in this article on Apple’s support sitehttps://support.apple.com/en-gb/guide/itunes/itns2998/windowsI copied “library.xml” to the Music folder above, so it’s at the same level as artist folders, but not in a folder itself.I then re-indexed my library, but when I look at “Imported Playlists” within “Music Library” in any Sonos app (iOS, Windows, macOS) it’s empty.Can anyone advise where I’m going wrong? Many thanks,Chris

I have speakers that run on only one or the two available apps.  Is it possible to run some that work on Sonos 2 and the other speaker on Sonos 1?

I finally got to purchasing a mobile phone for myself. One of the first things I wanted to do is use the Sonos app with my android phone. Until now, I’ve been using the app on my computer for years. First off, the phone will not load the playlist on my external drive into the queue. Never been a problem with the computer app. It gives me the informative message “Unable to add to queue”. No matter what I do, it will not create a queue from my playlist - very disappointing. Second, why in comparison is the computer app so straightforward and easy to navigate while the phone app is very confusing and frustrating? I was going to purchase a Move for my wife, but she will never be able to navigate that convoluted set up. The computer applications is so simple and practical - why complicate it?

Hey everyone,I purchased a new Hisense Canvas TV and will be connecting it to the Arc Ultra. Here is my question/dilemma regarding the ports. (1) the HDMI 1 Port is an eArc, 2.0 4K @60Hz (See pic). (2) the HDMI Ports 3 and 4 are 2.1, 4K @144HzShould the Arc Ultra plug into the HDMI 2.0 eArc (4K@60Hz) or the 2.1, 4K@144Hz for the best performance?Thanks for any help!MCK

After updating to 80.21.6 (iOS) at the end of May, I am experiencing an issue where my music randomly stops playing when I have speakers/rooms in a group. When the music stops playing, I open the app and the speaker group no longer exists, requiring me to set up the group again and restarting my music. It is very random, sometimes occurring after ~8 hours of total play time and other times it happens after only a couple of hours of play time. Last week, I updated to 80.22.33 and the issue still occurs. I have no issues playing music to a single speaker/room, the music never stops. It’s only when I group speakers/rooms.  Is anyone else experiencing this? Any suggestions on what might be causing this?

I use Amazon Music. Is there a way I cast my music directly from the Amazon Music app to my Sonos without using the (very annoying) Somos App? Thanks!

I have two Sonos Play 1 (1st generation, and 2d generation with Alexa).It was working almost fine (well, except this horrible application ).I had twice power outage. First one : OK. Second One : The App can’t find both Sonos.WHen I try to reconnect, the app ask to run bluetooth...except thos Sonos doesn’t have blutooth ! I’m sticked.I tried with Sonos S1 app...stucked too.The Wifi is still the same.HELP please !I’m thinking to buy somethig else soon,  seeing all the troubles I haveThanks

ZP00 will not factory reset, only displays only amber light

My system stops playing after every song.  I have to restart the playlist after each song.  Does anybody have any ideas what is causing this to happen? 

My music source is primarily my Plex server. I have multiple Sonos systems.  One system has just a Move and is located on the same network as the Plex server.  Another system has only a Beam and is located remotely from the Plex server.  The third system is also located remotely from the Plex server and contains two setups there: Home theater (Arc Ultra+2 Fives+Sub (Gen 3)) and a Move.    The first two systems play playlists from the Plex server just fine.  Changes have been made over time, and I can now play playlist as big as 9K songs.  That’s great.  On the setup that has the Arc Ultra, it will not play any Plex playlist (short or long).  It simply times out and says cannot play song and skips to next, skips to next and on and on.  The Move at the same location has no problem playing any Plex playlists.  This tells me it is not a network delay issue.  I recently discovered that if I start a Plex playlist with the Move, then add the Arc Ultra setup, the Arc plays the music just fine

Hi!does your Arc Ultra have a magnet under the grill on a front of the speaker, next to Sonos logo?Neven