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Best answer by Airgetlam

If it won’t factory reset, there may be a fault in this old device. I’d recommend that you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

3 replies

Airgetlam
AirgetlamAnswer
June 16, 2025

If it won’t factory reset, there may be a fault in this old device. I’d recommend that you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
davebezAuthor
Contributor I
June 16, 2025

Thank you very much for your response, Sonos Support has been very helpful to me in the past.

    davebezAuthor
    Contributor I
    June 17, 2025

    Thank you Bruce.

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