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Airgetlam
AirgetlamAnswer
Jun 16, 2025 8:11 PM UTC

If it won’t factory reset, there may be a fault in this old device. I’d recommend that you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

3 replies

Airgetlam
AirgetlamAnswer
Jun 16, 2025 8:11 PM UTC

If it won’t factory reset, there may be a fault in this old device. I’d recommend that you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce
davebezAuthor
Contributor I
Jun 16, 2025 8:19 PM UTC

Thank you very much for your response, Sonos Support has been very helpful to me in the past.

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davebezAuthor
Contributor I
Jun 17, 2025 12:46 PM UTC

Thank you Bruce.

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