Hi everyone,

I’ve been using my Sonos Roam for just over 2 years. It is always plugged in via USB-C and connected to my WiFi network. Today, while I was listening to music at a moderate volume, the speaker suddenly started making a very loud and disturbing buzzing/crackling noise. The volume of the noise was much higher than normal playback, even though the music volume was nowhere near maximum.

I tried to manually turn off the Roam, but it wouldn’t respond to any button presses. After about a minute, the noise stopped by itself. When I picked up the speaker, I noticed a strong burnt electronics smell coming from it.

Now, it's turned off and I’m quite worried it might have a serious hardware failure.

Has anyone else experienced something similar with their Roam?
Is there anything I can try to reset it, or is it completely dead?
Given that it seems like a hardware failure shortly after the 2-year mark, does Sonos offer any kind of support or goodwill replacement in cases like this?

Thanks in advance for your help and advice!