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I had my Era connected with no problem to my system. with no change to anything, the system dropped (not connected) my Eras 100 and I had to disconnect from the power and reconnect. It worked for a about 15 minutes but then it disconnected again. Now it wont connect after Eras hard reset, network reset, and attempt to reconnect. Sonos app does not have a remove speaker option (blows me away that such a basic function is not available).I believe the software has glitched and the Eras is “stuck” and it wont allow me to reinstall it. Its the BedroomMy system: iphone 

I'm getting a new, intermittent but frequent bug where I get the Something Went Wrong error when trying to play an album from local library. The remedy seems to be to hit play on the first song on the album, rather than the play button on the album page itself. Doesn't seem to be an issue when streaming via Deezer though. 

Hi all , is there a way of checking if all my speakers are connected via Sonos Net in the app ?? My beam gen 2 is connected via ethernet, can't seem to see in the app if it says connected via Sonos Net, thanks 

I currently use one Sonos ERA 100 to play CDS from my HIFI CD player through the Line In adaptor.My question is….can I use two Era 100’s, one from CD player left channel and one from the right channel that will give me a truer stereo effect ?I’m unsure about the ‘’pairing’’ effect ?Thanks all.

New to the product line and trying to get a basic understanding. Here’s what I’d like: a system with a small central amp, left and right passive speakers for stereo music and a center channel for TV (in combination with the L/R). I don’t need a sub. The Amp product has two wired outputs (L/R) so my first question is how would I include the center channel speaker using the Amp?

Hi,i think i know the answer but.. i have a stereo pair of era300 and i enjoy them a lot in my bedroom. Depending on where i sleep, i’d like to adjust stereo left/right but there is nothing in the app. For my five i have a stereo left/right adjustment (single speaker) i suppose no chance to have it for era 300?

connecting 2 older Sonos Play :5 to my new TV (LG)I already have your new soundbar - but want to make my old Play - 5 speakers usefull again. /mats 

When I log into the Sonos Web App, it has 8 of my speakers in one system and the 1 amp on its own system. My system at home all have static/assigned IPs, all on Wifi 2.4ghz, no ethernet.Ironically, the single amp on its own system (Web App only) is continuously causing all kinds of problems (disappearing/appearing on iOS app, Windows app, volume delayed or doesn’t adjust at all, editing alarms, etc.). I have a feeling communication with the Web App is causing my problems since it does not align with the iOS app or Windows app (they list all speakers and the amp).Everything works flawlessly (beautifully!) using Sonophone (obviously not having to communicate back to the proprietary Sonos Web App). How do I merge the single Connect: Amp into the same system on the Web App? I’ve done the factory reset already of the Connect: Amp...still spread across 2 systems.

“I have three Sonos One speakers, one Sonos Play:5, a Sonos Move, and a Sonos Arc SL. All of my speakers, except the Sonos Move, have been disconnected from my app. Since then, I’ve reset them to their initial setup, but I still can’t reconnect them. I need help… I’m getting really frustrated with Sonos.” I have a mac environment,

Hi, I’m looking to set up a Sonos home cinema system and looking at the Arc Ultra as one of the components. Is anyone able to help with the seating of the speaker if it’s free standing please. Does it have feet or pads  on the underside and if it does, is anyone able to advice the dimensions of these at their widest points? Odd question sorry but I’m looking to see if it’s supported across its full width.Thanks.

Hi,i am new to the community!!Just seeing if there is a big difference between the Arc and the Arc Ultra?? I currently have the Arc and sseing if it is worth the extra$$$  Thanks, 

I have two Sonos one sl speakers that both stopped working in December. Any idea how to make these work? tried the hard reset but no luck with that. 

I have set up my Ultra with sub 4 and 2 x Move 2s (set to stereo pairing)via Bluetooth, as separate units. I want to separate the Moves to act independently (one for kitchen, 1 for bedroom) and want to connect to Arc so the music from my phone plays in 3 separate rooms at the same timeAbsolutely no luck using the Sonos bot or via a Google search TIA

Does anyone know how I can get rid of previous playlists. My daughter had family Spotify of which I was part but we have now moved over to Apple Music (Spotify account has been deleted). Unfortunately, I didn’t remove my playlists. They are now greyed out and I don’t know how to get rid of them. Can anyone help.   

Can I use the app on my Android device, and Airplay on an iPhone at the same time? I have multiple speakers in my system, I would like to play content on one speaker using the app, my wife would like to play different content on another speaker using Airplay… at the same time. So far we can’t figure out how to make this work.

Is anyone els still not able to set an alarm of any kind on the app? It lets you set it up then your check back and it’s gone….yes everything is up to date. It’s been MONTHS since the alarms disappeared they are bound to have a fix 

J’ai un Beam et 2 enceintes One. J’arrivais à les mettre en mode home cinéma. Et d’un coup d’un seul ça ne fonctionne plus. Quand je tente d’activer le home cinéma la barre de son met le volume à 0 et je n’ai rien qui sort des 2 enceintes one. Du coup je dois remonter le son de la beam. 

Hiei have an old Samsung tv that does not have Bluetooth, so I just bought Move 2 speaker and a Bluetooth transmitter that runs through the audio system of the tv .Now my problem is how do I connect the speaker to the tv as I have not seen the option to search for Bluetooth devices on the Sonos app. Can someone help me on this please.

Hi how I can connect my Sonos bridge…. Don’t work, I was trying nearly 3 hours… I reset this account and this little box still doesn’t work 

Using LG tv with attached beam 2. Cannot keep the app connected to the system. 

Hello,I have bought the new SONOS Arc Ultra with 2 Era 300 and a Sub Mini.Here is my question. Since my TV only supports HDMI Arc, what are the best audio settings to choose on the PS5?As I understood, I should select under “Audio Output” and “HDMI Device Type” “AV Amplifier” and under “Number of channels” “7.1 channels”.What should I choose under "Audio Format "Priority"? Normally I would select Dolby Atmos, but my TV does not support HDMI eArc, so the big question is which format to select:    Linear PCM     Dolby Atmos     Dolby Audio     or DTS?Your help would be much appreciated.Best regards,Marc

hi my playbar started those pitching noises on stand by then it worse when in use not louder but annoyingly can hear it everytime is on  looking on advises it is common in those models but could not find a solution ]]thxPeter 

I have 2 play 5 gen 1 speakers which I’ve had for 10 years. They occasionally would stop playing music but in the last year have become really bad with one of them frequently stopping playing all together. Any advice on how to improve this? Our internet is fine and they are close to the router. Is a factory reset and reset of system worth a try. I don’t really want to replace them 

Hi guys,recently bought an Era 100 + Project T1 turntable to listen to my vinyls. The Era 100 works brillantly with the T1 but I do not seem to get behind how I can connect my other SONOS speakers (Play:1 and Beam) to it. I fear I am missing something essential here …Thank you for any help in advance. Felix

some of my speakers are showing that they are connected via the app and that there should be sound but I need to manually power the speak before sound can be heard